Logicwrath
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by Logicwrath
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Hello,
I updated the music on hold of our main account. A day or two later I was speaking with a client and was put on hold. The music I received was the new hold music we had set at the root level (us). Is this normal and/or working as intended?
I checked the sub accounts music on hold selection and it was set to "Default Music". Is this tiered in a way that will not allow me to change the root level setting without effecting the sub accounts? -
Here are a couple firewalls I like. The first will do fine for most networks with its dual core CPU.
http://www.balticnetworks.com/mikrotik-routerboard-750gr3-hex-w-enclosure-power-supply.html
http://www.balticnetworks.com/mikrotik-cloud-core-router-ccr1009-7g-1c-1s-pc-w-passive-cooling.html -
Hello,
As our volume increases, loading the "Per Minute" page in account manager takes a very long time and increases load on your servers with the default 30 day filter criteria.
I was thinking it would be helpful if you could make the default filter criteria be one day instead of one month. We would still be able to change the filter criteria to our desired time frame once it is loaded.
I waited for 3-5 minutes today before I refreshed the page and started over. I think the second time it loaded in about a minute.
I suspect this would reduce the load on your servers. -
I spoke with Stacy. They are very interested in the 3rd party app store now that 4.0 is rolled out. I suspect he will be contacting Darren and team this week to try and work something out to get this product released into the 3rd party app store as soon as possible.
I just wanted to post an update. Feel free to send Stacy an email I am sure he would like to see who is interested etc.. -
I noticed this with groups in SmartPBX where I configured "Inbound Call Recording". When I try to edit the group and save changes, it will fail saying the call recording options have a time limit set too high.
I also have a single call flow item with "Start Call Recording" configured prior to calling another call flow. There is no stop configured.
I have not tried recreating the call flow object yet. Are you suggesting that we re-creating the call flow might solve the problem?
I hope "re-creating" groups and call flows is not the solution. That will require some effort. -
I just noticed that when I needed to edit an object with inbound call recording enabled I could not save it because my 3600 was failing the 600 max limit. I suspect/assume that already saved objects still have the 3600 configured but I have not dug into it more yet.
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Hello,
Prior to the most recent upgrades and changes we had call recording objects set to 3600 as the time limit. Now when I edit call flows or groups and the like I get an error that says the time limit cannot exceed 600. This is only ten minutes. I think it is reasonable that a call will last longer than 10 minutes.
Is this a bug? I already had to change 2 objects today to 3600 to 600. Can we get the time limit removed or increased? -
I was thinking about this some more. How would this work with multiple fax boxes if you are using the SIP realm? The goal with the forwarders is to avoid using a randomly generated mailbox name.
If there are 2 faxbox 1.zswitch.net and 2.zswitch.net how do I set them to custom1.custom.com and custom2.custom.com? -
I am going to try this out. Thanks!
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I would like to see options for custom domain support or the ability to manually specify the unique value in the faxbox domain. However, you can use cPanel to forward emails from subdomains to outside domains.
I know this thread is old but I wanted to post an update in case someone else reads it in the future.
1. Get a custom domain (bestfax.com).
2. Get cPanel hosting.
3. Setup subdomain for customer. (customer.bestfax.com).
4. Create subdomain in cPanel.
5. Setup "Forwarders" in cPanel to forward all domain mail from customer.bestfax.com to your faxbox address 32kj423lkj49.sdlkfjsdf934j.zswitch.net. -
Hello,
I received an email regarding these ATA's and I was wondering if anyone has tried them out or better understands the technology. I suspect that store and forward with SSL is the best solution like the audiocodes ATA's. However, this is at the very least interesting and I wanted to see if the community was interested.
http://www.netgencommunications.com/smart-foip-2/ -
I looked for the API to reboot a phone and did not find it. If you know it, can you please post a link or reference?
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This is something we all want. We look bad when we can't configure this to automatically happen. Especially, as we port numbers away from competitors who are doing this for them already. I believe we had some discussion on this during one of the re-seller calls.
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Will the new carrier and number features in 4.0 allow us to update the CNAM name on phone number ourselves?
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Will 4.0 allow us to specify a fail-over landline numbers so we can properly configure an account to automatically fail-over to a cell phone or landline? I know we talked about this on one of the re-seller calls and some ideas were discussed. I would like to have all of my accounts pre-configured for fail-over so the customer does not have to tell us things aren't working and rely on us to do manual work to enable forwarding.
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Will 4.0 allow us to copy and paste device configurations in advanced provisioner or tier account BLF configurations?
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With more recent BLF issues I have put in some time figuring out how to reboot phones for a specific client. I wanted to share the information here.
This information is only for Yealink phones.
First, it seems like small Internet outages (1-2 minutes) are worse than larger outages (> 5 minutes). The way I understand it, the phone might "re-subscribe" to BLF if it detects an Internet outage. However, if the outage is in between registrations and the phone does not detect it because the outage is small, it might not do that and BLF can break and stop working. We have seen this behavior even if the OUT DIALOG BLF setting is enabled. This setting is supposed to allow the phone to accept NOTIFY updates even if they are out of sequence.
Since we don't have a way to reboot phones on a schedule I needed to write a script.
First, in order to allow the Yealink phones to accept remote control commands you need to configure the following setting:
## Enable or Disable "Allow Remote Control" prompt on phone:
features.show_action_uri_option=0
I am not sure if this is available in the GUI, if you find it in the GUI, please update this thread. You may only be able to set this option during provisioning. We provision our phones privately first and then re-provision them with 2600's Advanced Provisioner. This allows us to configure *required* settings that 2600 does not support.
You could save the settings to a file and upload the file as a local configuration. I think that would work as well.
Next, you need to configure the Yealink phone to allow ActionURI commands to be accepted by your IP or subnet.
## Specifies the address(es) from which ActionURI will be accepted.features.action_uri_limit_ip=192.168.*.*,172.16.*.*,10.*.*.*
The command above will allow ActionURI commands from any private IP subnet. You could also set it to any or something specific.
Once these settings are configured you can use the remote control features that Yealink provides including the "Reboot" command. Here is an example:
https://username:password@ip.address/cgi-bin/ConfigManApp.com?key=Reboot
You can run that in a browser, use CURL, or some other method. This will reboot the phone immediately. If the user is on the phone, it will wait until the call is ended and then reboot immediately.
In our case we configured a script in our firewall to reboot the phones every day at a specific time. It also staggers the reboots by 30 seconds so the 2600 proxy does not think it is getting attacked.
This is already having a positive effect for us. Additionally, if we make any changes during the day, we can expect those changes to be applied within 24 hours. -
Are you using Yealink? Did you have the Out Dialog BLF set to enabled on the handsets? Were the presence value for users/lines or were they for "Call Park" DSS Keys?
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I believe this person is already using this phone with analog phone service:
https://captioncall.com
I suspect an ATA would work with it. However, I would prefer something that would work with existing handsets or VoIP phones. I would hate to lose features like hold and transfer. -
Hello,
We had a question come in today about whether we can provide closed captioning for one phone/user. We have been mostly using Yealink devices.
What can we do about this? I think he has a phone that works with analogue lines that already converts the speech to text. Is there any kind of VoIP phone or device that we can look into to try and help this user? It would be nice if existing SIP handsets had an adapter or output that worked with a screen etc..
Please let me know what you guys are aware of for this. Thanks! -
I have had BLF issues in the past, however, the most recent reports I have received deal with BLF on the Call Park keys.
I had the same user report the problem (light doesnt turn red) when a call is parked for two weeks in a row.
When I go to the debugging tool I can see that there is no presence listed at all for any extensions or parking spaces. If I reboot the users phone, then after reboot, I can see all the presence values showing up. At that time I can flush the parking lot presence subscriptions.
The interesting thing is that both times I had to look at this, all presence listing for this account were blank. Rebooting the phone will get them to re-appear.
I wish i had a better idea on how this works, so I could infer what the missing presence data means in the debugging tool 2600 give us. Is it empty because of out of order packets and all the phones stop updating the cluster or subscribing? -
Yes, this works. However, editing the device in "Advanced Callflows" to add the internal/external alert info will wipe out your device configuration in "Advanced Provisioner". Be prepared to re-configure every single device in provisioner that you make this adjustment on.
I opened a new thread about it recently and did not see a response. I wish this would get fixed so I could implement it on accounts we already have configured and provisioned. -
In my case I only changed the alert info header fields. I did not change anything else.
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Hello,
I added the following Alert Info headers to my device in Advanced Callflows for internal and external calls.
Internal Ringtones = <http://localhost>;info=Internal
External Ringtones = <http://localhost>;info=External
After doing this and saving the device, all of the Advanced Provisioner properties for it were reset back to defaults.
Is this working as intended? There are times where I would want to edit the device without breaking provisioning, if for example, I wanted to change CID info or ringtones etc..
I thought this might be a bug.
Automate Call Forwarding when Customer's Internet is Down?
in Product Discussion
Posted
"Due to telephone company facility trouble your call cannot be completed at this time."