Rick Guyton
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Posts posted by Rick Guyton
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Cool, thanks Darren. Not speaking for everyone else for sure. But I'd be really happy to see a $3/agent/month with a$500/month min. That'd still leave some meat on the bone for per profit on a per agent level and I think would cover you all pretty well on your concerns.
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LOL, charging for storage to be more specific. We will be paying AWS for that if I'm not mistaken.
EDIT: unless 2600hz is going to be doing the storage for us. In that case, by all means you should charge for recording storage. -
See, you threw another feature in there to justify the cost. Call recording. I do see a $10 markup with hosted providers. But, to my mind the markup seemed to mostly due to the fast that those users are going to be on their phones more, using more minutes. $10 markup for a queue breaking down to $5/month/queue license + $3-4/month/to cover increased carrier costs + $1-2/month to cover recording. Maybe it's just me though...
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@Darren: Your example is really confusing. You are throwing call recording (that we can't offer yet) and faxing (still limited) into the mix there. What's your thought on the value by itself of a single call queue license for an agent/device? To me, it's about $5/month. And that's my gripe. So, if we are doing only small accounts with these queues like you've asked, say an average of 5 phones, at $3/user + $10/queue I'm getting NO markup there. Then I have to pay $500 and I've got a new feature to support on my side. It really doesn't matter how much volume you throw at these numbers, I'm still loosing out on the feature.
@Jeff: LOL, I think you think I'm a lot bigger than I am man. :) -
Feel your pain man. We are able to pass on the costs of the queues and agents to our client that really needs them. But we are eating that big monthly number and it sucks. I understand 2600hz needs to recoups something of their initial investment but dang....
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Oh man is that available for polycoms now of the adv provisioner? That would be amazing!
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With the new Yealink firmwares, the ones you have to support for the new models, there's an option for "include:config". This allows you to reference a separate file that's included in the provisioning profile. If put the custom settings into a seperate file and used the include:config, you now have an easy way to toggle their custom settings. Now, in that senario here's the answers to your questions:
1) Step one for a suspected provisioner issue is now disable the custom file on that phone. You'd want it to be toggleable in the GUI. And factory reset the phone. If it works, it's on the reseller to fix.
2) This kind of comes down to limiting your tolerance for custom configs. You'd want to set some max amount of hours you'll invest before requesting a removal/reset as referenced in step 1. Maybe you tell the reseller that you can only put an hour into the investigation before you need to replicate it with a clean un-customized config.
3) Custom config overwrites generic config. Easy peasy. That's the default mode actually.
4) Yea, I kind of agree that firmware would have to stay standardized.
Finally, with the separate config file, before really delving into anything, you can easily check to make sure the reseller hasn't done something hair brained.
Oh, and I'm 99% sure this is a thing on Polycoms too. -
Agreed 100%
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No. We "PreProvision" some of our phones for things like this. Basically, we setup our phone to first provision via our web server where we host some generic configs. That apply a few little things, then points to the zswitch provisioner. There's two problems with this though. First is you can't set any settings that the zswitch server will override such as combo button settings. Second is that you basically only get one shot at applying settings. If you decide you want to add more custom settings later, you are up a creek.
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I've figured this out BTW: https://helpcenter.2600hz.com/2600hz/...
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Well, I think we've had more than two. But yea, it's low enough that I don't really care. And I've never had one break while under warranty. The only concern is that technically, phones purchased through grey market don't qualify for use with their RPS system. And it's really nice that when someone factory resets one of our phones, it just reprovisions with us automatically. I've never seen a phone that actually wouldn't provision because of this. But, I'm not buying may phones that way either.
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Yea, I know it. It won't be a huge number from amazon. Maybe 10 or so. But, for this large or an order I'll take that risk.
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Oh man, first world problems I guess. That 75 order just want up to 100. :) Think I'll have to pull across 2 vendors and have amazon fill the balance.
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Thanks for the update Darren!
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Hey Darren, any update on this? I know a few months ago you were still working on it. Curious where it's gotten.
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Fortunately we never got into the t3 line. Just didnt see the need between the t2 and t4 lines
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Sorry Darren, I think a lot of us are just as surprised as you that this model is being taking out of production so suddenly.
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We have a deal for 75 phones coming up right now. To get it done, we are going to have to pull onto two separate vendors to get all t46g. And we are definitely going to get sub optimal pricing because of it. I'm not sure that this is a crisis right now. But, it sure isn't going to be long before it is.
EDIT: to be clear, I am excited about OPUS. But, I certainly don't think it's going to sell any deals. -
Update: Yea, the multicast works flawlessly. First time they used it they were all impressed with the voice quality over their old partner plus system. Win!
Thanks again! -
Dang, I was really hoping the T46G would get OPUS....
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Thanks for the info Karl! They are all on the same subnet, so I'll try multicast paging first!
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No, one way would be fine thanks. Never used the paging feature I'll try it out.
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I have a new office we are on boarding for one of my clients. Right now, their phone system allows them to press a single button and simultaneously intercom to all other phones in the office. Is this possible on the platform?
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Yea, I was pretty excited when I first saw it too. Now we can have SmartPBX ease of use AND still do crazy crap in ADV callflows. :)
Call Queues, looking for competitve solution
in Product Discussion
Posted
Even if you had a solution with a lower base rate with the agent cost + queue cost, I'd still rather pay a minumum on a straight up per agent cost. Then I know that I have a clear pathway to be profitable on it. The per agent+per queue+the flat rate thing... the only pathway I see to profit is to code out a replacement using pivot and real time call control eventually.