Marie
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by Marie
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Yes, I added one User, which has to be Admin and used his email address.
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I received an email welcome message this morning after creating a new pbx account in Monster UI. Did my customer receive this or just me? It is referencing 2600hz! I assume I will need to customize for my company in the branding App but this App is not in Monster UI.
Here is sample of the message sent:
From: <no_reply@api001.ewr.p.zswitch.net>
Date: Fri, May 15, 2015 at 8:53 AM
Subject: Your new 2600hz VOIP Services Account
To: marie
Thank you for registering!WelcomeYour new 2600hz VOIP Services has been setup!
To login please vist https://portal.zswitch.net/
For help or questions using your phone or voicemail, please contact (415) 886-7900 or email support@2600hz.com
Porting NumbersHere is info on how to port numbers to your new account.
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Thanks Michael. That worked for inbound call recording setup.
Do you know if we are able to setup outbound call recording? -
Customer says Call Recording in both directions is really important. We
use it all the time for training and we also have certain phone calls that
have to be recorded. With current provider we have it set to "always on" with no
announcement, but there's also the option to have it just "on demand" where
the user can pick and choose which calls are recorded.
Will these features be available to our customer? -
Looks like the faxbox send settings have changed to use the customer's realm/domain. Will the original one still work? (fax to number@xxxxxxx.fax.zswitch.net) Or do we need to alert our customer's to use their new send format?
Note: This conversation was created from a reply on: New Release updates list? Canned announcement for our customers and our reseller.... -
Looks like the faxbox send settings have changed to use the customer's realm/domain. Will the original one still work? (fax to number@xxxxxxx.fax.zswitch.net) Or do we need to alert our customer's to use their new send format?
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Wanted to get some feedback and ideas here so I can respond with accurate information to my customer.
I am thinking that the best recommendation is:
- Create a PBX Account for each company
- Create each agent as a PBX User under each company PBX account
- Use their Bria4 softphone and configure devices for each company
- Use Bria4 to setup all company account profiles on agent pc
I am thinking that each inbound call to Bria4 softphone will show the Account name configured and the agent can answer, announcing the correct company name. -
Customer interested in adding an answering service for multiple companies under his company PBX. Each company will have an separate phone number. Agents will answer for
multiple companies and therefore would need to know and announce to inbound
caller the correct company name. -
The Save is not working for our customers but saving my default App is working for me as when I log into Monster UI, my Smart PBX default App loads. Although, when I add the Advanced Call Flow App, it is not saving in my list of Apps.
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Is there a list of updates that have been made to Monster? We would like to update our customers and announce the new Monster UI update. Do you have a canned announcement to use for our customers and one for our resellers?
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Thanks Michael, I'll check this out.
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I am testing user feature Inbound Call Recording. I have enabled this feature on my user account but it is not doing anything. I have entered my Google Drive shared link and set share permissions to anyone who has this link.
My questions so far.
1. Do we have to use an FTP server url? If so, how do we set permissions and secure?
2. Is there going to be an indicator alerting caller that the call may be recorded?
3. Is there going to be Outbound call recording available as well as Inbound? -
Ok. I have checked that the users are checked to be listed in directory. I have set the call flow to point to use "SmartPBX directory". It is almost working. It finds a match but when confirming the name, it does not always say the name, of the person to confirm, it's blank/pauses, then says press 1 to connect and it does connect. It is working and saying it for one of our users.
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This is almost working after the upgrade. I used the Advanced Call Flows App. It is not confirming the name for the match found, but it does for one of our users. Also, does not seem to make a difference weather I check the box in the User setting to include in the company directory.
Also, I am unable to Remove the extra directories listed in the Advanced Call Flows. No error thrown. -
Ok, thanks for clarification.
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Is this where you mean to configure port 7000? This is the Bria4 Account settings screen. Not clear to me.
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My customer is also experiencing this issue. I tried logging in and resetting this for him but when logging off and back into UI, my changes to Apps Enabled and Default App is not saving.
Also noticing that it takes over one minute to load when logging in. -
I went and Enabled for Admins only and they are showing once again.
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This is Bria4 softphone on pc. The RPort is checked by default in Bria4 install. We noticed today that Bria4 softphone on Windows 8 pc works fine but on two other Windows 7 pc's is where they are experiencing audio delay.
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This is Bria4 softphone on pc. The RPort is checked by default in Bria4 install. We noticed today that Bria4 softphone on Windows 8 pc works fine but on two other Windows 7 pc's is where they are experiencing audio delay.
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Yes, the purchased Bria4 softphone client has both blind transfer and attended "call first" transfer. I have tested and the blind transfer will show/keep caller id but the attended "call first" transfer caller id over rides the original caller id with the current caller id.
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Customer experiencing audio delay on Bria4 softphones. Per customer: Extensions (1001 and 1002) have 9 seconds of silence before any audio comes through the line. If the inbound caller is in mid sentence after 9 seconds, they would have missed out on all that was said previously.
They had set 711u and 711a default audio codecs. I have just added audio codecs: 722 & 729. Do you think this will help? -
Here are the steps I am taking:
In Monster UI Smart PBX>Voicemail Boxes>Add Voicemail Box>then try dialing new vm box extension, get error message. Error: your call cannot be completed as dialed, please check the number and try again. -
Customer needs original caller id to transfer to recipient.
Customer has decided to use the Bria 4 softphone and purchased a license
for all of their Sales team. (During testing their call transfers they noticed that
when transferred, the CRM connector belonging to the extension which the
call is being transferred to, does NOT pick up on the original callers
number but rather the extension of the team member transferring the call)
Do you suggest a different method of transferring calls?
Basically we:
1. Establish a connection by picking up the call
2. Use the transfer button to call the sales rep we're going to be
transferring to, to alert him or her of the transfer.
3. Once the sales rep accepts the transfer, we click Transfer Now and the
call is then transferred to his line.
Problem is, it's transferred as coming from the other team members
extension rather than the keeping the original callers number.
Outbound call disconnects after 32 seconds using click to dial
in Product Discussion
Posted
- using click-to-dial button in Salesforce to call number
- connector asked if I was to make this call, I choose Yes.
- connector calls my softphone, I answer and call starts to dial out.
- I'm calling our office number as well as my personal cell number to test both.
- The call connects, the pop up is present and accurate
- At 32 seconds without fail, connector I guess, hangs up the call.
My questions:Maybe it has something to do with default ring time....How long is the default ring time an a normal inbound call? Do we have to set up Find Me/Follow Me to change length of default ring time which seems to be about 30 seconds?