Mark Diaz

Oh I would suppose it doesn’t. I’m not familiar with the shared service I’m afraid.

We have many multi-loc businesses with branch locations. We take an unused area code and assign each device at each branch a DID in that unused area code. Then we simply create a callflow to grab exts not in the account and prepend the number with the DID to route to a resource that loops back into the system. So all you need in each account is a custom callflow and resource. Easy Peasy Been working wonderfully. Here are the 2 docs as examples assuming the extensions are 6 digits (You can make the length whatever. Just make sure you fill in the DID with whatever to match 10 digits. in this example, i used a 9 as the filler) You can also create failover resources for your multiple zones. PUT /resources { "data": { "classifiers": { "unknown": { "enabled": true, "prefix": "+16739", "suffix": "" } }, "flags": [], "gateways": [ { "progress_timeout": 8, "privacy_mode": "sip", "server": "SERVER IP", "channel_selection": "ascending", "enabled": true, "endpoint_type": "sip", "force_port": false, "invite_format": "route", "port": 5060, "skype_rr": true }, { "progress_timeout": 8, "privacy_mode": "sip", "server": "SERVER IP", "channel_selection": "ascending", "enabled": true, "endpoint_type": "sip", "force_port": false, "invite_format": "route", "port": 5060, "skype_rr": true } ], "media": { "audio": { "codecs": [] }, "video": { "codecs": [] }, "fax_option": false, "encryption": { "enforce_security": false, "methods": [] } }, "template_name": "Vinix East", "name": "Vinix East", "ignore_flags": false, "require_flags": false, "format_from_uri": false, "notes": "", "emergency": false, "enabled": true, "grace_period": 5, "rules": [], "weight_cost": 50 } } PUT /callflows { "data": { "flow": { "data": { "caller_id_type": "internal", "ignore_early_media": false, "outbound_flags": [], "use_local_resources": true }, "module": "resources", "children": {} }, "numbers": [], "patterns": [ "^(\\d{6})$" ], "ui_is_main_number_cf": false, "name": "INTERNAL MULTI-LOC CF", "contact_list": { "exclude": false } } }

You can either upload it via FTP/SFTP/TFTP/HTTP provisioning, which Polycom has a great PDF guide to get you started: http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/How_to_Provision.pdf or just upload it into the GUI: OR if you're using the 2600hz provisioner, you can add this file in the device, under settings. You'll have to place it somewhere for the provisioner to tell the phone to retrieve: Hope this helps!

Thank you Miriam for these updates! Would it be possible to setup a subscription service that admins can jump on and receive email updates with these types of vital updates? I'm sure it would be greatly appreciated

Are the ISOs on github? Perhaps I can assign this to one of my juniors?