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Miriam Libonati

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    Conference call for our partners and clients led by members of our Marketing, Customer Service, and Sales team. Learn about upcoming product releases, events, and discuss all things KAZOO related with your colleagues and 2600Hz! Agenda will be updated prior to calls. Each meeting, the theme will vary, and be recorded and posted to the forums for all current customers to view and replay. To view and suggest topics please go here: https://forums.2600hz.com/forums/forum/70-business-partner-monthly-calls/ Please register for Business Partner Call on September 10, 2019 11:00 AM PDT at: https://attendee.gotowebinar.com/rt/2539198260233563917 After registering, you will receive a confirmation email containing information about joining the webinar.
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    Conference call for our partners and clients led by members of our Marketing, Customer Service, and Sales team. Learn about upcoming product releases, events, and discuss all things KAZOO related with your colleagues and 2600Hz! Agenda will be updated prior to calls. Each meeting, the theme will vary, and be recorded and posted to the forums for all current customers to view and replay. After each webinar, a new topic will be posted for the following scheduled call. You can now actively interact with the 2600Hz team and get your questions answered and suggestions discussed! To view and suggest topics please go here: https://forums.2600hz.com/forums/forum/70-business-partner-monthly-calls/ Please register for Business Partner Call on August 13, 2019 11:00 AM PDT at: https://register.gotowebinar.com/register/1714124733963259405 After registering, you will receive a confirmation email containing information about joining the webinar.
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    Join the 2600Hz team at this years Connect IT in Las Vegas, NV May 6th - May 9th 2019 You can find more event details here: https://kaseyaconnect.com/ We'll have a booth and be enjoying many of the sessions and networking opportunities, so we hope to see you there!
  4. 2600Hz will be at Channel Partners and would love to see you! Take a much needed break and stop by our meet and greet on Wednesday, October 10th from 4pm - 7pm in the Loews Hotel Concierge Lounge on the 31st floor. Come enjoy some delicious food and drinks on us! RSVP to let us know you'll be stopping by to say hello. - RSVP HERE
  5. Hey Everyone, We’re excited to announce the Kazoo 4.3 release is currently being upgraded in our back end systems - starting today! This major release will open the door for incredible new functionality - that over the next several weeks will lay the framework to Improve how you manage your business, while providing new revenue opportunities. To ensure a smooth transition and address any real-time issues that may occur, we’ve segmented the upgrade into phases that we'll roll out based on your platform. Hosted Platform Clients: We’ll be kicking off the upgrade with Hosted Platform clients this weekend - please keep in mind as with any upgrade, you may experience some unfamiliar occurrences. Feel free to comment or reply to this post with any questions and our team will do our best to get back to you ASAP. Private Cloud & Global Infrastructure Clients: Please allow 1-2 weeks for quality assessment and refinement with our Hosted Clients. Once all goes well, Kazoo 4.3 will be rolled out to private cloud and global infrastructure clients soon. For more details around the enhancements this release will bring to your platform - check out our recent business partner webinar replay here: https://attendee.gotowebinar.com/register/6533554671879906049 *Please note: During this webinar - we experienced an Adhoc fire drill about 3/4 of the way through - so there is a short improvisational segment for your enjoyment You can find all the incredible highlights included in 4.3 below: ----------------------------------------------------------------------------------------------------------- KAZOO 4.3 - The Highlights Billing Services (and service plans) have received a major overhaul in 4.3. APIs have changed for interacting with services so if any one has built on top of the `service_plans` API, they will need to take note and adjust their code. Ledgers and Transactions: Also received a major lift. Ledgers- Ledgers represent "Kazoo money" not necessarily tied to a financial transaction. Transactions - Transactions are tied to bookkeepers (like Braintree) and charge real money. Faxing New resolution settings to make faxes look really nice. Fax notifications aren't sent when disabled now Improved conversion of PDF<->TIFF Callflows Using multiple Caller ID Prepend actions in the same callflow is fixed Added a 'transfer' callflow to initiate a transfer, mostly for use by Konami Pro Better handling of short-lived calls (calls that end before callflows is properly setup) Dynamic Caller ID works even if no capture group is specified in the feature code pattern Fixes to Temporal rules for "weekly" cycles Parking slot selection fixes Conferences Dynamic conferences track setup config more accurately for each participant APIs File uploads respect max file size properly Fetching recordings using the `accept={CONTENT_TYPE}` query string parameter fixed De-duplicated CSV headers when downloading CSVs Fix Calculating usage charges in ledgers API Calls retrieved from parking slots now show up in the channel listing Check for conflicts in hotdesk IDs; disallow existing IDs being set on another user Storage integration (with dropbox/Google drive/etc) errors are reported back to the user CDR listing timeouts have been addressed Fetching faxes uses the API user's timezone to create the filename instead of UTC Added ability to refresh UI app list (easier maintenance) Fixed token costs bug for API rate limiting to support complex rules again Fixed search API duplication of results Optionally adjust CDR timestamps to match a supplied UTC offset Better handling of file upload multipart headers Routing When using shortdial correction, start validation process over with new the corrected request When using shortdial correction, limit the number of digits that can be corrected Fix setting a CIDR (vs just an IP) for a carrier/SBC ACL Common properties among endpoints are lifted out into global settings, reducing bridge string size (and data transferred over the network) Ignore unhandled events to avoid filling up error logs while waiting for a bridge to terminate OpenCNAM added as a provider for CNAM lookups Voicemail Voicemail setup wizard and the voicemail change PIN prompts only allow 3 attempts before exiting the voicemail system Allow storing voicemail in external databases (via storage plans) Don't end the call when trying to delete a non-existing temporary greeting CNAM Vitelity CNAM added a toggle to use it in Stepswitch processing. Core Check that an IPv4 or IPv6 network is available to be used; otherwise the system shuts down. Soft-deleted docs are ignored by default when fetching from the database (treated as not found) Internal caching now has several strategies for how and when to cache, affecting load on the databases and the Erlang VMs, when a document is being requested by many different processes (a cache stampede). Internationalization UK ringback (and probably others) fixed Braintree Create new subscriptions without descriptions if desired TTS/ASR Add Google TTS and ASR engines as providers Ecallmgr Ecallmgr no longer relies on the sysconf app for config; it uses kapps\_config directly. Fixed issue where previous media terminators were used when requesting no terminators be allowed on playback Rating Add a system-wide toggle to turn on/off notifications when no matching rate can be found. Race condition when importing rates fixed to ensure the task is finished before signalling to the API caller. Pivot TwiML processing updates for dialing into conferences Kamailio Added SBC auto-discovery and ACL updates Engineering `make splchk` and some variants added to help developers spellcheck their code and documentation efforts! Cycle detection much clearer when processing application dependencies Documentation More examples in the API docs of requests and possible responses More usage examples of various features
  6. Happy Friday! As always we’ve been working hard behind the scenes on several product updates and enhancements. If you’ve been attending our weekly business partner calls for paid clients, you may have heard Darren Schreiber - 2600Hz CEO, talk about new and exciting initiatives coming down the pipeline. And we are excited to announce the most recent provisioner updates will be available next week! Here is what you can expect to see: Yealink Device Updates Include: Yealink W60P now supports up to 8 handsets and 8 lines Fixed missing space in Yealink Timezone Names Added audio gain settings for all Yealink handsets Added security checks for .boot files (used for custom config files) Fixed number of combo keys for the T40P/G models Polycom Device Updates Include: Added UI setting for setting default transport types and international dialing Added UI setting for directed call pickup for devices to use Native mode (a popup comes up on Polycom when a call is made to a monitored line) Obihai Device Updates: Added ATA port selection for Obihai ATAs to determine which line rings on which port Fixed off by one account issue for Obihai devices Grandstream Device Updates: Fixed off by one Account issue for Grandstream GXP2160 Fixed Grandstream expire time so the backend handles conversion of seconds to minutes Updated firmwares for Grandstreams and allows for firmware selection Fixed call forwarding on Grandstream GXP21xx Cisco Device Updates: Fixed template issue for Cisco 941 Added the ability to view device activity log and config files for a given device through Advanced Provisioner You should start seeing all these updates on Monday, September 10th. Feel free to comment in our community if you have any questions. Team 2600Hz
  7. Miriam Libonati

    Channel Partners Evolution

    We're back again for another amazing Channel Partners evolution event! You can guarantee we'll be throwing a killer after-party so we'll let you know the details soon. You can learn more about the event here - https://tmt.knect365.com/channel-partners-evolution/
  8. Miriam Libonati

    Cloud Comms Summit

    Join us at the Cloud Comms Summit hosted by Cloud Communications Alliance. Learn more here - https://www.cavellgroup.com/index.php/events/cloud-comms-summit-washington-2018
  9. Miriam Libonati

    Rev.io Summit (Sponsor)

    Join our partners over at Rev.io for their 5th annual client summit in Atlanta (aka Hotlanta) GA on August 27th - 29th. Learn more about this executive level, memorable event, here - https://summit.rev.io/
  10. Miriam Libonati

    ClueCon 2018 (Sponsor)

    Join our friends over at FreeSWITCH for their annual ClueCon conference July 23rd - 26th in Chicago, IL . Learn more about this exciting event here - https://www.cluecon.com/
  11. Below are release notes for the next update, targeted for - Friday, April 13th after 5:00pm PDT: Fixes Fixes bigcouch issue causing missing MAC indexing doc preventing phone from provisioning Removes v81 firmware for Yealink T4xS series phones because of audio quality issues Adds missing custom config file setting for Yealink T2x phones that support v81+ firmware Fixes issue where Yealink T3x can't retrieve config files due to security update Fixes Yealink timezone name for Australia Fixes missing secondary DNS settings Replaces "current" firmware with "Use own firmware" to remove the confusion and allow users to use firmwares not listed Fixes provisioning URL in the Grandstream GXP21xx template Disables all codecs not set through the UI Fixes bug for Cisco DNS/NAPTR settings Forces Polycoms to always reboot when updating settings Fixes off by one bug with Yealink Combo Keys New Features Security Update All phones now must first be added to Provisioner before entering the provisioning URL. If a device doesn't exist in Provisioner requests it's config files, it'll be banned for an hour. 10 unique failed requests for config files from an IP address will ban the IP for an hour Yealink RPS integration All new Yealink phones added to Provisioner will automatically add a server and MAC pairing to Yealink RPS. Once the phone boots up, it'll pull the provisioning URL directly from Yealink without users having to input it manually. Polycom VVX 500/600 video codec support Adds ability to set the number of line keys per line for Polycoms New Models Yealink - CP920 - CP960 - W60B VTech VCS752 We're continually working to enhance and improve overall functionally of supported devices. If you don't see your specific feature request addressed in this update, don't worry, even more are coming soon!
  12. Hey Everyone, We’re excited to announce the Kazoo 4.2 release is primed and stable for launch! To ensure a smooth transition and address any real-time issues that may occur, we’ve segmented the upgrade into phases that we'll roll out based on your platform. Hosted Platform Clients: We’ll be kicking off the upgrade with Hosted Platform clients this weekend - The update will begin on Sunday, March 25th, 2018 at 10pm PST. No disruption to service is expected. Private Cloud & Global Infrastructure: If all goes well, Kazoo 4.2 will be available to private cloud and global infrastructure clients for upgrade via Cluster Manager next week (remember to let us know before you schedule an upgrade with your clients!). Look for more communications around this soon! Open Source: Over the next week we’ll be promoting 4.2 as stable for all open-source users. Feel free to connect with us in the community if you have any questions. You can find highlights of what’s in 4.2 below: (*Please note that some bugs were also released as part of 4.1 so may already be in your environment if they were deemed urgent.) Feel free to comment or reply to this post with any questions and our team will do our best to get back to you ASAP. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ What to Expect from the 4.2 Upgrade: Feature Updates, Bug Fixes & More Features We are launching a refreshed login page – complete with social media buttons you can configure in our Branding app! Our Branding app has been redesigned to make it easier to brand your customer’s experience – including previews of the branding. The Voicemail Manager app has been updated to have a more intuitive experience. The Fax Manager app has s sleek new interface to enhance the usability. All email notification templates that are using the system-wide standard will be updated to a new, friendlier, nicer looking format. System admins can now “impersonate” any user on the system they have access to, so that debugging is easier, from Monster UI. Multiple Call Center improvements, including: New Features A new reporting API Added CSV support to reporting API Improved event sending to reduce erroneous warning messages Shortened callid's for recipient dialouts Added ability to load all queues and recipients with single API call Switch from using "Action" field to "Event-Name" to be consistent with other Kazoo applications Added support for tracking non-Qubicle calls Added CCV's with information about queue actions to inbound calls Improved hold-treatment handling Added "Event-Timestamp" to enable events to display correct timers regardless of client time correctness Agent/manager role enforcement in the UI Timers sync’d across different clients/browsers/time zones Visually improve app loading Show problem queues in real time without reloading the app Greater Stability: Improved routing strategies and routing metrics Improved logging for all entities Improved call offer process Simplified session management Improved session join process to prevent timeouts due to network latency Added active session check to prevent "ghost" sessions Improved failure handling during outbound dialing to agents Improved system startup across multiple zones Improved process management across nodes Added sensu checks for Qubicle to monitor telemetry Vulnerability Fixes KAZOO-5848: A sophisticated hacker who gained access to a Kazoo server’s internal RabbitMQ management port, when deployed in a multi-zone configuration, and where RabbitMQ was configured to require a password, could manipulate the WebSockets application to emit the password for RabbitMQ access. This is due to the user/pass being part of the AMQP broker URL itself. These changes were implemented to protect against this: Filter optional AMQP headers prior to exposing externally (#4625) Ensure UI applications that use websocket channel create/answer/destroy events show the current call state properly (primarily Operator Console) The Kamailio team has notified the public of a security vulnerability where a malformed packet can be used to overrun memory space, causing Kamailio to crash. A sophisticated hacker may be able to manipulate memory space for other purposes as well. This is fixed in Kamailio 5.0.4j and higher. Bug Fixes Fixed incorrect failure code for inbound faxes HELP-34413: Inbound faxes show wrong failure code (TX not RX) if there is a failure Improved parking stops efficiency at the account level HELP-34315: Parking Stops working in accounts after repeat create/delete of parking documents Improved VM security HELP-34437: Improve security of voicemail for customers who do not follow our GUI setup process and misconfigure fields, to avoid hacking of insecure voicemail boxes Corrected time of day HELP-34176: Time of Day not working on Mondays in some cases (also fixed in 4.1) Improved Webhook data and compatibility HELP-32874: Webhook data not backward compatible with old CDR format (fixed) Removed duplicate call recording events HELP-33420: Fixed inbound call recording duplicate events Enhanced caller ID settings in Smart PBX HELP-33189: Allow setting Caller ID in SmartPBX for a number in porting state Enhanced VM recording media HELP-34868: Enforce media_source for cf_voicemail when recording voicemail greetings Porting updates HELP-34892: Phone numbers in port_in state are not set to in_service after successful inbound calls Fixed Voicemail-to-email errors HELP-34519: Voicemail-to-Email Notification is disabled: a new voicemail message might be still marked "saved" or "deleted". BLF improvements for *98 Support for BLF on mailbox via *98 + mailbox number Resolved Provisioner Crashes KAZOO-5837: provisioner_v5 crashes when trying to get the label for presence combo key Updated device ring groups KAZOO-5575: Ring group does not check if device is deleted Revised Doodle requirements KAZOO-5636: Doodle should not be a required app, currently kazoo crashes when doodle is not installed Improved email notifications KAZOO-5718: Comments entered in the GUI by the user for a port do not cause an email notification Enhanced ledger query functionality KAZOO-5657: Queries for large number of ledgers can crash kazoo applications Improvements to Call Recording storage Ensure storing call recordings to an HTTP URL works as expected (Google Drive / AWS) Fixed whitelabel upload errors KAZOO-5794: After uploading a new whitelabel logo with Monster UI on sandbox, 404 on the following request to GET the /logo Improved default port templates KAZOO-5717: Default port email templates don't include port messages Refined voicemail retention capabilities KAZOO-5736: As a user I want kazoo voicemail to not count messages older than retention duration Qubicle Fixes Cancel offer timeout when offer is rejected Remove bindings for outbound recipient calls after use Removed "primary_node" field from queue configurations Filter invalid endpoint types before attempting outbound recipient calls Fixed overflow timeout bug Correctly return error codes for failures during outbound dialing to agents Check to prevent duplicate sessions
  13. Hey everyone, As many of you are aware, we’ve been hard at work enhancing our provisioner experience. We have several exciting new updates in the pipeline, but are also catching-up on some older requests. Namely, firmware! We’re pleased to announce that the following firmware versions are now available on Sandbox and can be selected on a per-phone basis for testing. (We're aware many of you want the ability to make mass-edits – so hang tight for that as its on its way!). If you’ve been waiting for the updated firmware releases, they’re here! Here’s what you'll find on sandbox: Polycom VVX We have removed the 5.4.0 firmware because it's not supported on all VVX models. We have added these new firmwares: 5.4.7 5.5.2 5.6.1 5.7.0 These will be marked beta until a sufficient number of users have tested and we worked through the issues. For details on these firmwares, please review Polycom’s firmware matrix at http://downloads.polycom.com/voice/voip/uc_sw_releases_matrix.html Yealink We've added the v82 firmware for testing on T19E2, T21E2, T23G/P, T27G/P, T29G and T4x family phones. This firmware is believed to help resolve issues with parking, voice quality and adds the ability to pair Bluetooth headsets on some models. You can review the notes about Yealink’s releases at http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage - scroll down to see the Desktop IP phone section and select your model, then the release notes, for the v82 firmware version. The specific version of Yealink firmwares available, include: 82.0.20 (T19E2, T21E2, T23G/P, T40G, T41P, T42G, T46G, T48G) 82.0.30 (T27G/P, T29G, T41S, T42S, T46S, T48S, T52S, T54S) 81.0.30 (W52P, W56P) General Changes We have also added "Use own firmware" option. This is for clients to manually set firmware themselves – we will not overwrite your firmware settings if you set them on the phone or via an alternate config file yourself. You can test these on the 2600Hz Sandbox. We are scheduling a production update for these changes on Wednesday, February 14th, 2018 barring no major reports or issues. We hope you're as excited as we are about the current/upcoming updates. As always feel free to reply, comment and ask questions here in this community forum.
  14. We will begin assisting with your upgrades after September 12th once hosted platform upgrades have been completed and appear to be stable. Stay tuned for more details around the uograde process.
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    Look for specific maintenance window notices as we get closer to that weekend for exact times.