[IVA - voice prompts in auto attendant]

Oooo that would be cool. I thought those were for TTS. Anyone know how to turn it on? 

[IVA - voice prompts in auto attendant]

Anyone know a plug in or 3rd party application I can use to build an auto attendant that takes voice as well as DTMF? "press or say 1 for sales..."

 

[Vendors for Sprint phones]

yeah will try

[Vendors for Sprint phones]

Anyone know a good place to buy phones that work with 2600 Mobile? I'm looking for the least amount of features and cheapest phones - something you'd give grandma. Flip phone, no data, no screen, long battery. Sprint has the Coolpad Snap for $96 but it gets bad reviews. 

I previously tested the Kyocera DuraMax and it worked great but I can't seem to find anyone selling this at quantity. I need 2000 of 'em.

@2600 - do we support GSM phones on T-Mobile now or still only Sprint? 

[Call Reporting Dashbaord]

now that's pretty cool looking. how much are you charging and when can we see more?

[Sharing Media Files with Child Accounts?]

OK - it's a year later and I'm still trying to solve this problem. It seems the schema has been relaxed and I can now update the media ID in the menu to reference the parent/media_id format. Unfortunately all I get is dead air...but the menu functions (the caller can enter digits). Is there something preventing the media from streaming?

[KAZOO 4.3 Upgrade Highlights]

Are the SIP Ladder diagrams being added to the debug app as you demo'd at KazooCon? How about MOS Scores in the CDR?

[What is the Hosted Platform's Uptime over the last 3 years?]

Hey all - 

I have a client asking about our historical uptime of the hosted platform as a whole. Anyone have this data?

thanks!

[SRTP Encryption level?]

Follow instructions on this post:

 

Then you have to enable it in the phone. I use Yealink and it's just as simple as adding these lines to the config:
 

## SRTP ##
account.1.srtp_encryption = 2
account.1.outbound_host = secure-us-east.p.zswitch.net
account.1.sip_server_host.legacy = secure-us-east.p.zswitch.net

Or you can manually configure it. Just need to select the REQUIRE option for SRTP and point it to the secure server IP. Note the hosted platform doesn't have a us-central for some reason.

[SRTP Encryption level?]

Hi guys - 

I have a prospect asking me what level of SRTP we support. Here's the list of options he has on his Avaya:

(1-srtp-aescm128-hmac80, 2-srtp-aescm128-hmac32, 3-srtp-aescm128-hmac80-unauth, 4-srtp-aescm128-hmac32-unauth)

 

Any ideas?

[Barge]

anyone know what intercept is? I can't get it to do anything.

[Barge]

yep - got it working yesterday with the help of Darren at Fast Device. It turns out it doesn't work without an approved_group_id with the listening user in part of that group. 

So anyone know about whisper or barge now that we got monitor working? I found something called "intercept": https://github.com/2600hz/kazoo/blob/5e877f684639fa655de973e9295abf1cb74c8957/applications/callflow/doc/intercept.md

is that barge possibly?

[Barge]

Tomas are you on hosted or running your own?

[Barge]

it doesn't work - I get a system message saying "no channels" and then she hangs up on me. This must be disabled on the hosted platform. Booooooo

[Barge]

thanks - I will test as well. I guess it depends if the eavesdrop module is enabled on the hosted cluster...

[Whisper/eavesdrop on hosted?]

Thanks - I actually think the rudimentary module would work for my client's needs. They don't need full blown call center. These are for restaurants with 6-10 phones, just for training purposes. 

If I land the deal i will fund it...just let me know how much!

[Whisper/eavesdrop on hosted?]

I agree - @Darren Schreiber can you hook it up? I sort of may have already told a client it's coming soon.

[Whisper/eavesdrop on hosted?]

crap - thanks. Not sure where to look for KAZOO-4832?

Would this feature be something they can enable when I move to private cloud?

[Whisper/eavesdrop on hosted?]

Does anyone know if Eavesdrop is enabled on the hosted platform? I want to be able to listen in on calls for training purposes. 

[Streaming Music On Hold FREE Service]

I'm using my own (non-redundant) stream...

but as of tomorrow it will be redundant!

[Streaming Music On Hold FREE Service]

Hey guys - I've been using shoutcast for customers since the summer and it works great. HOWEVER...when the stream dies all hell breaks loose and parked calls get disconnected. It seems to me the failback should be to play the system generic hold music but it's not doing that. Anyone else see this happening? 

[Sharing Media Files with Child Accounts?]

Yes makes sense. Thanks! How can I track this to know when it will be pushed to the hosted platform?

[Sharing Media Files with Child Accounts?]

I’m on the hosted platform. What’s a PR? Do you have the magic needed to do this on the hosted platform? 

[Sharing Media Files with Child Accounts?]

yeah - that works fine for hold music in the account document, but doesn't work in the call flow menu item since the limit is 64 characters and the IDs are looooong.

[Sharing Media Files with Child Accounts?]

Does anyone know how to share media files for use in menus between parent and child accounts? I can do this via the API with hold music no problem using xxxxx/yyyyy where xxxx is the parent account ID and yyyy is the id of the media file in the parent account, however it doesn't work when trying to do this in a menu using the "greeting". The system doesn't accept more than 64 characters.

The use case is I have a customer with 200 locations, each with a sub account. They all need to share the main greeting for their auto attendant and I don't want to upload it 250 times...I want to reference the media ID of the file stored in the parent account.