Josh Robbins

Oooo that would be cool. I thought those were for TTS. Anyone know how to turn it on?

Anyone know a plug in or 3rd party application I can use to build an auto attendant that takes voice as well as DTMF? "press or say 1 for sales..."

OK - it's a year later and I'm still trying to solve this problem. It seems the schema has been relaxed and I can now update the media ID in the menu to reference the parent/media_id format. Unfortunately all I get is dead air...but the menu functions (the caller can enter digits). Is there something preventing the media from streaming?

Are the SIP Ladder diagrams being added to the debug app as you demo'd at KazooCon? How about MOS Scores in the CDR?

Hey all - I have a client asking about our historical uptime of the hosted platform as a whole. Anyone have this data? thanks!

Follow instructions on this post: Then you have to enable it in the phone. I use Yealink and it's just as simple as adding these lines to the config: ## SRTP ## account.1.srtp_encryption = 2 account.1.outbound_host = secure-us-east.p.zswitch.net account.1.sip_server_host.legacy = secure-us-east.p.zswitch.net Or you can manually configure it. Just need to select the REQUIRE option for SRTP and point it to the secure server IP. Note the hosted platform doesn't have a us-central for some reason.

Hi guys - I have a prospect asking me what level of SRTP we support. Here's the list of options he has on his Avaya: (1-srtp-aescm128-hmac80, 2-srtp-aescm128-hmac32, 3-srtp-aescm128-hmac80-unauth, 4-srtp-aescm128-hmac32-unauth) Any ideas?

anyone know what intercept is? I can't get it to do anything.

yep - got it working yesterday with the help of Darren at Fast Device. It turns out it doesn't work without an approved_group_id with the listening user in part of that group. So anyone know about whisper or barge now that we got monitor working? I found something called "intercept": https://github.com/2600hz/kazoo/blob/5e877f684639fa655de973e9295abf1cb74c8957/applications/callflow/doc/intercept.md is that barge possibly?

Tomas are you on hosted or running your own?

it doesn't work - I get a system message saying "no channels" and then she hangs up on me. This must be disabled on the hosted platform. Booooooo

thanks - I will test as well. I guess it depends if the eavesdrop module is enabled on the hosted cluster...

Thanks - I actually think the rudimentary module would work for my client's needs. They don't need full blown call center. These are for restaurants with 6-10 phones, just for training purposes. If I land the deal i will fund it...just let me know how much!

I agree - @Darren Schreiber can you hook it up? I sort of may have already told a client it's coming soon.

crap - thanks. Not sure where to look for KAZOO-4832? Would this feature be something they can enable when I move to private cloud?

Does anyone know if Eavesdrop is enabled on the hosted platform? I want to be able to listen in on calls for training purposes.

Yes makes sense. Thanks! How can I track this to know when it will be pushed to the hosted platform?

I’m on the hosted platform. What’s a PR? Do you have the magic needed to do this on the hosted platform?

yeah - that works fine for hold music in the account document, but doesn't work in the call flow menu item since the limit is 64 characters and the IDs are looooong.

Does anyone know how to share media files for use in menus between parent and child accounts? I can do this via the API with hold music no problem using xxxxx/yyyyy where xxxx is the parent account ID and yyyy is the id of the media file in the parent account, however it doesn't work when trying to do this in a menu using the "greeting". The system doesn't accept more than 64 characters. The use case is I have a customer with 200 locations, each with a sub account. They all need to share the main greeting for their auto attendant and I don't want to upload it 250 times...I want to reference the media ID of the file stored in the parent account.

So when does this sweet new feature launch?

Logicwrath - we built a pretty sweet survivable solution for a restaurant client recently. (They already have a Cradlepoint 4G backup but that wasn't enough). - Yealink phones, Grandstream GS-UCM6102 which is an inexpensive PBX. The phones register to 2600 and we also register account 2 to the local PBX but we don't display a button on the phone. So it's always registered but only used if line 1 is down (hosted PBX). This device takes 2 POTS lines and we have their inbound set to failover to these POTS lines if all phones are down at the site. We're also integrated with their Valcom paging system using a Grandstream ATA - works great in failover. Contact me if you want the details - it works really well for <$200.

Darren mentioned MOS scores may be added to CDR a few months ago. Anyone here anything about this? Would love to get some idea on customer call quality.