[Polycom Voicemail Check Button]

This is possible but requires some custom programming. The defaults do not allow this. Via the API you can configure a wildcard match for voicemail on an alternate box with a single push.

@mc_ Wanna comment here? I think you did this work with me last time.

In the meantime, I've also asked that this become standard in the GUI.

 

[Bill This Card Directly (a little early)]

Actually, it should not have charged your CC today. I'll check on that. We are a bit behind schedule. However, if it did already charge you, if your bill date is first of month, I can leave that as-is if you like.

Tonight you'll get an email on your pro-rated additions from last month being applied to this month. 

 

As for not seeing the other options, this was discussed this on the previous webinar. I like and agree with the suggestion to "pre-bill" but the suggestion came in too late after we had completed most of the code, so for this month, we're simply not turning off accounts for not paying on the 1st - we'll just manually notify you. We'll then work to implement that feature and it should be on next month.

[Call Pickup]

The Yealink phones by default allow us to grab the call. For the Polycoms you are correct, more needs to be done (such as above) to make it work.

 

We could probably add the above to the default provisioning if people like it.

[atlassian jira access]

This should be resolved. Sorry for the delay.

 

[Hold Ring Back]

Don't think so because hold is handled by the handset itself.

 

[Bill This Card Directly (a little early)]

Yup, I think you have a valid point. I think we should do both things.

 

[Bill This Card Directly (a little early)]

Also, we were debating allowing you to add a backup credit card.

[Bill This Card Directly (a little early)]

It's not possible to allow the account to go negative with a period to cure.

I like your #2 suggestion. What we could maybe do is pre-charge your credit card a few days before the actual billing date under the assumption that you won't increase services very much between the pre-bill date and the actual bill date. Or perhaps allow you to set the date that the system will try to add funds to your account in anticipation of covering the next month's charges.

This would achieve the same effect as allowing you a few days to correct any billing issues prior to the amount becoming due. Would that work?

[Massive Audio Issues]

@Rick Guyton I think your response is more on a chronic issue, where as Travis's issue is that suddenly today all of clients started complaining at the same time. From our side, we saw 100% packet loss to his customers from ORD. I don't think your issue is the same in AZ frankly. The symptoms and timeframes don't match.

 

[Massive Audio Issues]

An update on this.

This morning we received this complaint (posted by the OP who started this post). We can replicate 100% packet loss to some of their clients over Cogent but everything works OK over Level3. Around 11am PT we tried a workaround to route to (roughly) their block of IPs via Level3 only, but it seems to have caused issues with OTHER clients, so we've undone that change as of 1pm PT today.

At this point:

* If you had call quality complaints between 11am and 1pm PT (roughly), they are probably related to the workaround we attempted for the poster of the original topic here, and likely are resolved.

* The original issue resolved by the poster of this topic is still ongoing but appears isolated to their customers for some reason. We are still trying to determine why. The packets make it to the provider (Suddenlink) but apparently have heavy packet loss past entry into Suddenlink.

 

So, to be clear: Tuly, your issue is probably already fixed. Travis, your issue is probably still a peering issue at Suddenlink. We're looking for workarounds to avoid this but the fastest/easiest way to resolve this is likely to change the DIDs and proxies to use SJC instead. We believe this issue is regional to you.

[Advanced e911 - granular based on room or building]

Yup. The service is referred to as Next Generation 911 and we've been working with bandwidth to get this implemented. It's in progress but actually getting it turned on is non-trivial with them atm.

We'll be sure to announce once this is available!

[Checking Voicemail From Outside the Office]

3 minutes ago, BeckyStrause said:

How would one check his voicemail from outside his office by calling into the system?

Customer calls their own numbers. When voicemail picks up, push * to login.

You can also make a custom callflow with a secret extension number or phone number that routes to the voicemail system. But that's not required.

[e-fax - how to change from TIFF to PDF in the interface]

Is this your own install? If the pdf2tiff program is not installed, it won't convert to PDF.

 

[e-fax - how to change from TIFF to PDF in the interface]

Can you be more specific?

[Ring Group: enable / disable member users and devices]

Enabled is indeed an admin function for controlling login/logout but I think it makes sense to have it also impact whether the devices ring. Feel free to file that as an enhancement request at https://tickets.2600hz.com/

 

["Bulk" provisioning script from CSV]

You are one day ahead of schedule.

A basic one is being announced tomorrow at KAZOOcon. Come to the talk!

If you are not here, look for the recap news at end of week.

 

[Music On Hold While Ringing]

The file will restart each time hold or ringing starts again / is invoked. We are debating an add-on which will randomly select a new spot to start from each time, but it is unlikely to ever be continuous without an external streaming service feeding it that is keeping track of the audio track.

 

[Call Forwarding from outside]

4 minutes ago, Tuly said:

they also need to change the forward number... so what is the "update call Forwarding"  in advanced call flows?  what is the use of the Call Forwarding section in advanced call flows

That's for mapping an extension or feature code to. The thing is, when that number is dialed, the system looks at who the caller is to determine what to update. Since you're calling from the outside, the caller is unknown, so the system doesn't know who you are, so it doesn't know what to update.

Those features are designed to be used by the phone only.

 

[Call Forwarding from outside]

The user portal is the only way I'm aware of where this will work easily. If it is always to/from the same number you could have secret time-of-day enable/disable extensions. Outside of that, I'm unaware of a remote call forward option.

 

[Updating Device Settings Stuck Indefinately]

This issue should be resolved. Re: never-ending updating device settings, not sure what that's about.

 

[Kazoo is it right for us, Out of South Africa]

Super duper admin is the primary account you create and all it's users, by default. It gets created with your first account automatically.

For bulk import of numbers, you can bulk import numbers with the CSV Jobs app I believe.

 

For "No, I don't think so? What I mean is a simple sip account, i.e. a telephone number user/pass with a credit limit. so that an end user i.e. Joe Homeuser can purchase a phone and a $10 monthly service, but has no PBX attached from his perspective. " I think what you're saying is you want to create accounts with just one phone/user in them and then have limits in them, like a calling card service or home phone service. This is possible but there's no "one button push" to do it. Everything is API based though so you could make your own app to do it.

 

[Kazoo is it right for us, Out of South Africa]

Hi there!

Thanks for trying out Kazoo! Lots of questions indeed. Let me try to answer each, below...

1 hour ago, lyndonl said:

Hi All 

let me jump right in, I have installed a test box using the open source version from 2600hz.org

Before I get though documentation for hours, some of which seems to be sparse, i would like to get clarification on a few questions. 

We are looking for assistance on the documentation side, if you are interested in helping out, please let us know!

 

1 hour ago, lyndonl said:

1. Is there a way I can change the currency and tax, i.e we use VAT here at 14% not GST and ZAR or Rand (R) not USD 

 

So actually the rating stuff is kind of generic and you can use any currency you like, but we hardcoded US in the UI for now. So you would just have to change that. We don't deal with tax right now, and the billing engine is kind of archaic and is due a re-write. I would recommend using only the limits and per-minute rate tracking features and overriding the UI to put in your own currency. We would welcome contributions to make the currency dynamic, we just haven't had the time to do it.

 

1 hour ago, lyndonl said:

2. is there a simplified interface for a single user, i.e. single sip account for a home user for instance.

Like a single install? Just remove accounts manager from the apps list and it's a standalone PBX if that's what you mean.

 

1 hour ago, lyndonl said:

3. Monster Apps, are there only 8 apps available on the version I have installed or is there a way to install / purchase other apps? like the provisioning app, carried manager, dialplan etc.

We have some more open-source apps coming out soon but not yet. The provisioner / carrier manager / dialplan apps are currently closed source. Please contact sales@2600hz.com for those.

 

1 hour ago, lyndonl said:

4. is there a way to import a number block into the system?

There is a blacklist application that I believe is released open-source. You can use that.

 

1 hour ago, lyndonl said:

I really like the hosted PBX options, the interface is slick. I think if we can get Kazoo to do what we want in our environment we can go a long long way with Kazoo. 

Thanks!

 

1 hour ago, lyndonl said:

On a side note, when I installed the db it doesn't look like it created correctly, so i searched and found that the user_auth was missing and that the db could be refreshed. this I have done, but is there a way of deleting the half created accounts?

i.e. 

[root@kazootest01 ~]# sup crossbar_maintenance create_account kazadmin testdom.co.za administrator password1

failed to validate account: 400 invalid_request

failed to create 'kazadmin': {"realm":{"unique":{"message":"Account realm already in use","cause":"testdom.co.za"}},"name":{"unique":{"message":"Account name already in use","cause":"kazadmin"}}}

failed

Go into the Futon database and go into the accounts DB. Delete the bogus account. Also, drop the databases for the bogus account as well. Then you should be good to go.

 

 

[3-way call transferring]

Just now, Olaolu Abiodun said:

Thought about that and tried it with the transfer option, blf option, and conference option in provioner for yealink t58v and my call cannot be completed as dialed...after setting up conference 902 with no participant or moderator pin.

what might I be missing?

You have a callflow of 902 that is routed to a conference room, or you just made a conference room with conference room number 902? Perhaps paste screenshots of what you've tried for clarity?

 

[3-way call transferring]

3-way calling is done on the handset itself. Once the call is parked the 3-way call would be dropped so, no, this can not be done.

 

[Generate dial tone with COLLECT DTMF]

If the goal is to have them dial 9 plus a number, the Dialplan would strip the 9 and send the full number to Kazoo (when dialed). You would then make a no_match rule to capture all outbound calls and process them via Pivot instead.

Not sure that actually works the way you want.