Darren Schreiber
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by Darren Schreiber
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Is this like "dial 9 for an outside line" style?
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You should ask for this as a feature request, as we keep getting said feature request. We look at the frequency of requests when deciding what to build next so please look to see if there's a ticket already for it on tickets.2600hz.com and if so, add yourself as a watcher. If not, please file one!
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Well that doesn't mean your idea isn't a good one. I'm fascinated by it actually :-) Very creative.
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But why would you do that though?
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No problem, still curious what your use case is though?
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Also this really isn't what a preflow is designed for, what use case do you have here? The preflow is really for things like turning on call recording across the board, or enabling DTMF or missed call alerts, etc. Stuff that exits quickly and would be done globally.
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This sounds right. It's a pre-flow, so it occurs before any instructions (such as ringing). That's right. Plus, it has to wait for the carrier to answer and figure out it's hit voicemail. So it's going to be silent during that time.
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Does the mobile phone go to voicemail? This is 2600Hz mobile or something else?
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This got back-burnered due to resource contention with call center and operator console. I hope to get it rescheduled soon, but it's not yet on the roadmap for build-out despite these pretty mockups.
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3 minutes ago, Tuly said:
Maybe it's just me, but I would have not accepted such a client in the 1st place, the liability and the headache that comes with it is not worth,
It's reasonable to accept it should work. We have to make that the target.
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2 minutes ago, sporkman said:
And... that call center app failure lost us the customer.
Misplaced optimism. Think twice about "mission critical" customers on the platform.
That's unfortunate. While there was an issue last Monday/Tuesday, it was resolved. I would not agree that this should stop you from mission critical clients in the future, but it sounds like the timing on this did kill it for this customer. Obviously nobody wants that to be the end result.
Sorry to hear this lost you your deal. Hopefully the next one will work out better.
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@esoare As far as I know, no changes to the dropdown strategy have been made. Peter Lau may be able to answer more on this though. Karl's comment doesn't look related to your issue.
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12 hours ago, Usama said:
Oh OK, when you people will restore the data of last day?
The old posts are too hard to merge back into the restored community, so they are lost. You will need to re-post your content if you still have an open question/comment I'm afraid.
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Basically you have to program the phones first unfortunately. It's the only way (for now). We are working on a whitelist IP for 24 hours mechanism.
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Nope, not if they load known files perfectly.
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Yup, that's what you hit. Basically don't plug in the phones until they're configured, as a rule, and it should be fine. And don't try to load configs from a browser.
I can unblock you manually if you msg me your IP.
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You don't mention what's in the callflows besides that they hop to one another. So there's not enough information in your posting to understand what you're doing.
Can you post the callflows themselves (screenshots)?
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The compiled versions are. Good question what happened to the scripts which create them. @Karl Anderson any ideas?
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Yup, soooo we host this outside of 2600Hz datacenters and apparently the provider rebooted the box. I thought we restarted all services but postfix did not auto-start. The mail has been queueing though.
So all the emails should have just been delivered that were queued.
Sorry bout that.
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Yes, we plan to add a download button to download the configs manually.
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That is, basically by definition, a call queue, yes.
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@esoare This was great, great feedback btw. Thank you. Working on your requests now. Probably won't do the auto-email thing though. Too much backend work.
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This feature is sounding very popular :-) I'll meet with @Chris Kerber and see what we can glean from this (outside of Call Center reporting).
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Wow, this is indeed a way larger list than expected. I think what we'll do is a basic CDR tool that is on par with what other market vendors offer, and then maybe a more advanced CDR tool that for a few bucks gives you all these other data points. Since the goal is to effectively save money or run advertising campaigns (also revenue generating) it seems reasonable that the customers would want to pay to have this extra information, which would cover the cost of making the tool more elaborate.
We'll have to investigate what other people do and where that line should be drawn.
Thanks for all the suggestions.
Generate dial tone with COLLECT DTMF
in Product Discussion
Posted
Yup np. Sooo actually most physical phones support this capability via their dialplan configurations. http://forum.yealink.com/forum/showthread.php?tid=1492 as an example.