SPC-Tim

No, They are not on separate realms. They are all on one account. We just setup our devices on the users differently: Company A - Line1 - Bob Company A Company B - Line 2 - Bob Company B Company C - Line 3 - Bob Company C This allows users to keep extensions the same across multiple companies while using advanced call flows to dictate which line is ringing based on the DID of the company called. But all 3 companies share the same park lines on 36 phones.

Here is the setup: Yealink T46G and T46S Buttons 1-6: Account 1: Business 1 -Extra Line Account 2: Business 2 -Extra Line Account 3: Business 3 -Extra Line Buttons 6-10 are: BLF>Account1> *31 BLF>Account1> *32 BLF>Account1> *34 BLF>Account1> *35 BLF>Account1> *36

I have a customer who uses this same setup. As long as both SIP accounts are on the same Monster account, you can park calls from either line. We also set up the blf light on all the callparks and they all work as well.

I can run some more tests and see if I can get the logs

We are currently running 4.0 on our stack. It occurs with multiple Cell carriers, At&t, Sprint and verizon are for sure.

I have begun to experience when I reject the call on my cell phone, platform is still trying to reach out to me and continues to call me until it completes its 5 rings or whatever number I set it too. Is there a solution to make the call end at that endpoint, or do we need just tell customers to let it ring through. My current setup is a: Cellphone > Press One to accept > hang up or ingnore > Call still rings Is this normal behavior?

Anyone know if CSR or excel uploading for mass customers is a possibility? Maybe even if it needs to be custom programmed?