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SPC-Tim

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  1. SPC-Tim

    Barge

    SPC-Tim replied to Jack Noe's topic in Product Discussion

    So I have recently been doing some looking into Call Center Basic, and I guess the Barge feature is in there according to https://docs.2600hz.com/qubicle/doc/crossbar/qubicle_recipients/#monitor-recipient I cannot confirm if it works as I have not tried it, but the page and feature are listed in 2600hz documentation.
  2. SPC-Tim
    @Mark Magnusson I am on the hosted system with 2600hz, how could I go about making this happen?
  3. SPC-Tim
    @Jack Noe We had issues with a doorking https://www.doorking.com/telephone/1802-entry-system We ended up having to connect it to a cisco 112A adapter, and programming in a dialplan with the code to open the door. Can you confirm what kind of doorbell it is?
  4. SPC-Tim
    Jack, You can place custom hold music on the users with that call flow, and set the ringback to a particular audio file while it is ringing that group.
  5. SPC-Tim
    When using call center basic, and have 1 user in multiple queues, Can we add the option of which queue to sign into? Example is a Manager who is monitoring 3 queues, needs to take calls in one queue but not the other 2 can this happen without having multiple users on one device?
  6. SPC-Tim
    Have seen some interest in this Feature, Gonna Bring it back from the Dead! We are interested in seeing this turned into a UI tool on the advanced Callflows :)
  7. SPC-Tim
    @Jack Noe This method is still in practice today. So the steps in here are still valid.
  8. SPC-Tim
    never has more truth been spoken about some PEBKAC issues
  9. SPC-Tim
    We use screenconnect. send an email invite its much eaiser cause lots of people ask.. Can you just email it to me.
  10. SPC-Tim
    @amn General users don't really know much about API stuff, but the insight is appreciated. Removing it from the UI or seeing if I can lock it out in token may be an option I will investigate it further, But removing the BUY link is the desired solution
  11. SPC-Tim
    I recently got a client who wants to give customers access to the Smart PBX but would like to remove the ability to purchase phone numbers. I thought taking the Number Manager away was enough but the Buy button still appears within the UI. Any one have an idea how to remove this feature and I just can't find it?
  12. SPC-Tim
    I don't think this statement could be any more true..
  13. SPC-Tim
    Has there been any movement on this feature? Our Company is now running into the need for this now more then ever, and the way are currently doing it is becoming real time consuming . Any news to pass on?
  14. SPC-Tim
    @esoarePosting a reply to this
  15. SPC-Tim
    I would say contact Microsoft, then cause 2600hz.com is not blacklisted on https://talosintelligence.com/reputation_center/lookup?search=2600hz.com
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