[Bigcouch Cluster Crashing Randomly]

Hi

we have 2 zones of kazoo with 2 Bighcouch server in each node,  Some times we are facing issue that both bigcouch services stopped working in particular zone. Upon checking, it shows that bigcouch service is running but kazoo-bigcouch status shows bigcouch not running. do anybody has this type of issue?

i suspect that this issue comes when there is datbase compaction running on. but could be wrong. as we have around 45GB side of database with CDRs and recordings. but may be someone has this type of issue also coming on their end.

Regards

Naveed

 

[KAZOO server behind NAT]

is your NAT ip of kamailio and private ip are different in your kamailio? Normally, in AWS, kamailio has one private IP and advertised ip will be the elastic public ip of aws node. So when double RR enabled in the kamailio, it will put both private and public ips in the record route,  you have  use Alias of both private ip and public ip then it will insert both.

[KAZOO server behind NAT]

you can enable double record route in kamailio, so kamailio will put both public and private ips, but actual communication will be on private ips between freeswitch and kamailio, 

[Kazoo Media 404 Bad Identifier]

Hello Everyone

we have strange issue comming with kazoo that we uploaded media for IVR 1 year back and suddenly prompt is not working and when we investigated its showing 404 Bad Identifeir for that one particular account. All other recordings files are there intact, only one file stopped working. Do any body faced such type of issue. 

Regards

Naveed

[KAZOO server behind NAT]

if Media is not working, then go to freeswitch configs and change ext-sip-ip and ext-rtp-ip to your public ip since SDP is  running through freeswitch, Kamailio is only handling sip signaling.

[Push Role for Linphone]

any body able to work with new linphone?

[Push Role for Linphone]

I am having issue in setting up kazoo pusher for Linphone Ios. New version of Linphone and ios > ver 13, dont have pn-tok or pn-type attributes, but rather it has different attributes comming in contact header, so may i know what value we have to put in the following document

 

             "User-Agents": {
                              "your_app": {
                                  "regex": "^your_app.*$",
                                  "properties": {
                                      "Token-App": "app-id",
                                      "Token-Type": "pn-type",
                                      "Token-ID": "pn-tok"
                                  }
                              }
                          }

There are two tokens used in linphone app, one is for Voip and other is for remote. Currently the contact header has following params

 

• pn-prid=00fc13adff78512:voip&c11292f7b74733d:remote
• pn-param=DEF123GHIJ.org.linphone.phone.voip&remote
• pn-provider=apns

Please anybody able to configure new linphone on kazoo pusher?

Regards

Naveed

[Unable to install getting repo error]

I think repo is blocked for your IP or country. Try to change internet and see. I faced this issue and fixed by changing to UK ip.

[Public/Private IP for Freeswitch in cluster mode]

Can you do sngrep and check what RTP ip is advertised  in the 200 OK message by freeswitch side. Do check "sofia status profile sipinterface_1" and look for EXT-RTP-IP and EXT-SIP-IP, and see if it represents correct public ip?

[Public/Private IP for Freeswitch in cluster mode]

Hello

Make sure the ext-rtp-ip and ext-sip-ip parameters setup in vars.xml file match to your public ip. and then do the port forwarding for that RTP range, 16K to 32K UDP should be done for RTP ip. 

Naveed

[Set up 2nd Main number with own Callflow]

ok guys i am really sorry about this, I will start new post.

Thanks

Naveed

[Key to Repeat a Menu]

Hello Mate

how we can repeat menu in kazoo? Like press * to repeat menu?

Regards

Naveed

[Unable to Add Agents into ACDC Queue]

Hi @fmateo05

Thanks for the reply, But unfortunately that link dont give any solution for my issue, Its just sales talks. 

Regards

Naveed

[Unable to Add Agents into ACDC Queue]

Hello

I am having issue in adding agents into particluar queue. I have added the acdc queue using API call and its working fine. But when i add agents using roster API call, it shows its added into database but when we checked agent status, we get following error

 

19:44:53.694 [error] |0000000000|Undefined:Undefined(emulator) Error in process <0.17176.148> on node 'kazoo_apps@kazoodevnew.xyz.co' with exit value:
{terminated,[{io,format,[<44109.47.0>,"  Supervisor: ~p\n",[<0.14160.148>]],[]},{acdc_agent_sup,status,1,[{file,"src/acdc_agent_sup.erl"},{line,57}]},{lists,foreach,2,[{file,"lists.erl"},{line,1338}]}]}

Following is the command executed to check agent status

sup acdc_agent_maintenance status

Moreover when we add new agent using sup command and login to queue, only the last one will be shown in the status, the first added agents dont show in the acdc queue. Please advise.

Regards

Naveed

[Fax app - What is "email-to-fax logs" truly for?]

These are used to display logs of fax sent using Email to Fax gateway method. When you send email to Fax gateway, it process that email and convert it into fax and then send it to your outbound carrier, that email log is displayed here

Regards

Naveed

[Fax Detection Callflow]

On 4/14/2016 at 6:16 PM, FASTDEVICE said:

Sorry it took so long to get back to you on this, but my team was working to deliver our new user portal.

We have tested the fax detect callflow and IT WORKS!

Hello @FASTDEVICE

May i know how you write the callflow for fax detect?

Regards

Naveed

[[Bigcouch Shard Error]]

Hello @Joseph Watson

Thanks for the reply. Yes i noticed that if any of the node dont respond to rabbitmq, then i think this issue comes. Is there any way we can move this data to some other Cluster actively? I mean if we simply backup and restore the couchDB database to some other server, it gives this shard error. Somebody mention to change the shard manually, but if there are around 1000+ Docs need to change, who we can do that effectively?

Regards

Naveed

[[Bigcouch Shard Error]]

Ok i managed to fixed this, removed the one bogus cluster node from Bigcouch DB and after that its working.

Thanks

Naveed

[[Bigcouch Shard Error]]

Hello

I am also facing same issue when creating the account. I get the error

07:36:17.678 [error] |896ed795c4b53ea80b05793af26ae47a|kz_couch_db:50(<0.15686.2>) failed to create database account%2F05%2F6d%2F24901ce1d911ada86ef8b34206e8: {bad_response,{500,[{<<"X-Couch-Request-ID">>,<<"7bee89c5">>},{<<"Server">>,<<"CouchDB/1.1.1 (Erlang OTP/R15B03)">>},{<<"Date">>,<<"Fri, 20 Mar 2020 07:36:17 GMT">>},{<<"Content-Type">>,<<"application/json">>},{<<"Content-Length">>,<<"51">>},{<<"Cache-Control">>,<<"must-revalidate">>}],<<"{\"error\":\"error\",\"reason\":\"internal_server_error\"}\n">>}}
07:36:17.686 [critical] |896ed795c4b53ea80b05793af26ae47a|kz_couch_util:69(<0.15686.2>) response code 500 not expected : <<"{\"error\":\"internal_server_error\",\"reason\":\"No DB shards could be opened.\",\"stack\":[\"bad entry in stacktrace\",\"bad entry in stacktrace\",\"bad entry in stacktrace\",\"bad entry in stacktrace\",\"bad entry in stacktrace\",\"bad entry in stacktrace\"]}\n">>
07:36:17.686 [error] |896ed795c4b53ea80b05793af26ae47a|cb_accounts:1457(<0.15686.2>) failed to delete services: error: function_clause
 

are you able to fix this, I have single cluster node, This issue happened, when i changed the hostname of server and after this we are unable to add more accounts,  We changed back to old hostname, but we are stucked here now, We can create phones and users fine. there is no issue, Just accounts are not being created any more.

Please advise

Regards

Naveed

[Email To Fax Gateway]

Hello

Thanks mate for pointing to right direction. Now i am getting issue that when i send fax to fax gateway, its send me the Error in email with this code

 "invalid fax cid number: undefined"

Moreover i am sending the Fax as +32XXXXXXXXX, this number when i dial from softphone, going directly to my local resource and outbound carrier, but in fax case, its showing like 322 XXX XXXX like NPANX number, How to fix this case?

Regards

Naveed

[Email To Fax Gateway]

Hello

I am setting up Email to Fax gateway. everything is setup, but whe we send Email to fax server, the kazoo_fax process rejects the email with 550 Not Allowed, I have added the email and domain both in smtp permissions list but still its not working. 

 

relay=127.0.0.1[127.0.0.1]:19025, delay=0.79, delays=0.74/0/0/0.05, dsn=5.0.0, status=bounced (host 127.0.0.1[127.0.0.1] said: 554 not allowed (in reply to RCPT TO command))
 

 

Regards

Naveed

[Kazoo-Erlang Error]

Great ma, thanks a lot, it fixed. you are the man

[Kazoo-Erlang Error]

Hi

I am facing strange issue with kazoo. I dial *97 to check voicemail but i hear only dead air in the calls. In the kazoo.log file i see following error

 

 

14:09:05.815 [error] |0000000000|Undefined:Undefined(<0.23393.2>) gen_server <0.23393.2> terminated with reason: decode_error
14:09:05.815 [error] |0000000000|Undefined:Undefined(<0.23381.2>) gen_server <0.23381.2> terminated with reason: decode_error
14:09:05.815 [error] |0000000000|Undefined:Undefined(<0.23393.2>) CRASH REPORT Process <0.23393.2> with 0 neighbours exited with reason: decode_error in gen_server:terminate/7 line 812
14:09:05.816 [error] |0000000000|Undefined:Undefined(<0.23381.2>) CRASH REPORT Process <0.23381.2> with 0 neighbours exited with reason: decode_error in gen_server:terminate/7 line 812
14:09:05.816 [error] |0000000000|Undefined:Undefined(<0.23292.2>) Supervisor 'ecallmgr_fs_event_stream_sup_freeswitch@kazoo.asterlinkcomms.com' had child ['PRESENCE_IN'] started with ecallmgr_fs_event_stream:start_link('freeswitch@kazoo.asterlinkcomms.com', ['PRESENCE_IN'], undefined) at <0.23393.2> exit with reason decode_error in context shutdown_error
 

 

seems its related to erlang or rabbitmq . not sure, all services are up and running without any error.

 

Regards

 

Naveed

[Kazoo inbound DID issue]

thanks noted on that.

[Kazoo inbound DID issue]

ok here is that

[root@kazoo ~]# sup ecallmgr_maintenance carrier_acls
+--------------------------------+--------------------+---------------+-------+------------------+----------------------------------+
| Name                           | CIDR               | List          | Type  | Authorizing Type | ID                               |
+================================+====================+===============+=======+==================+==================================+
| terminationVPBX                | 45.66.172.12/32    | trusted       | allow | system_config    |                                  |
+--------------------------------+--------------------+---------------+-------+------------------+----------------------------------+
 

and for acl_summary

 

[root@kazoo ~]# sup ecallmgr_maintenance acl_summary
+--------------------------------+--------------------+---------------+-------+------------------+----------------------------------+
| Name                           | CIDR               | List          | Type  | Authorizing Type | ID                               |
+================================+====================+===============+=======+==================+==================================+
| kamailio@kazoo.asterlinkcomms. | 45.66.172.233/32   | authoritative | allow | system_config    |                                  |
| terminationVPBX                | 45.66.172.12/32    | trusted       | allow | system_config    |                                  |
+--------------------------------+--------------------+---------------+-------+------------------+----------------------------------+
 

 

i dont know what acl_summary is differnt as compared to previous command which you sent me.

 

Regards

 

Naveed

Hello

 

I have fixed this, need to add the carrier ip using this command,

 

sup -n ecallmgr ecallmgr_maintenance allow_carrier

Thanks for your help,  do let me know what is difference between 

sup -n ecallmgr ecallmgr_maintenance allow_carrier

and

sup ecallmgr_maintenance allow_carrier

Regards

 

Naveed