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Easily Block Unwanted Calls with the New Blacklists App If you’re tired of screening potential spam, anonymous numbers, and other bothersome calls, the new Blacklists app is for you! In just a few clicks, you can block unwanted calls before they ever ring your device. To help you manage unwanted calls, we've made it even easier and more accessible to make sure only the important calls are getting through. Simply create a list, add the numbers you want to block, and you never need to worry about those numbers again. See just how easy it is here and check out our user guide here. The app is now available globally for Hosted Platform customers, just enable it in your App Exchange. If you’re a Private Cloud or Global Infrastructure customer, email email@example.com to add it to your service plan. We hope you enjoy this new app!
2600HZ USER GUIDE - BLACK LISTING NUMBERS Within the Call Flows App, you will find the Blacklist set up. The Blacklist is used to block calls from a particular number. Note this does not blacklist outgoing calls. Create your Blacklist List of Numbers Click into the Advanced Callflows App and select Blacklist 2. Once in the Blacklist submenu, click 3. add a Name (for reference), and add the number. NOTES: You can also block all Anonymous calls by switching the “Block Anonymous” to On. It is important you add the exact number sequence you want to block, which in most cases includes a country code. (including the US +1). To verify the number(s) match, you can view your call log in SmartPBX. See the section below for details. Activate your list Once you've created the set of numbers, you will need to Activate that list for your specific account. Select the Return to Callflows Home button at the top right of your screen Go to the Account Settings block Select the Blacklist tab Drag your newly named Blacklist list from "Available" to "Selected and select the green UPDATE button at the bottom. To confirm the correct Number entry If you want to make sure you are including the exact number as the blacklist routine will see it, you can view your call log and retrieve it there. Follow these steps Access SmartPBX Go to the Call Logs menu item Search for the call you've identified, and expand its listing. Select the gear to the right for a detail of the call routing and number. You will see something like below: Use the "caller_id_number" as displayed here on your blacklist entry. Frequently Asked Questions How do I block / blacklist Anonymous calls? To blacklist Anonymous calls you will need to follow these steps: Create a blacklist and name it (e.g. Block Anonymous) Toggle the switch saying "Block Anonymous" on Return to Callflows / Account Settings and assign that blacklist file to the list Select the green Update button to Save. NOTES: This provides a first-level screening for calls where caller-IDs are tagged as anonymous. If this is not filtering calls as expected, it's likely some added layers of configuration settings need to be reviewed: The caller may have added a layer of deception about the call, using techie-geeky strategies such as using a zero phone number 000000000 to a marking a SIP flag as "privacy=true". If these kinds of calls persist, follow the steps above for "to confirm the correct number" from your SmartPBX log and manually blacklist the specific number. If you are a Private Cloud or Global Infrastructure client and use your own carrier, your carrier may have a unique strategy for dealing with anonymous calls that KAZOO doesn't anticipate. Check with support to help review your call logs. If your blacklist assignment is still letting calls come through, you may need to contact support so they can analyze your SIP call logs and Carrier settings at a more detailed level. Related Articles Advanced Callflow configurations and setup API Reference Docs docs.2600hz.com Blacklists - Kazoo API Reference REST API Reference for Kazoo Crossbar API #####