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About Alisa

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  1. Hello all, Some 2600Hz partners are having difficulty operating T4xU Yealink phones that came pre-loaded with v85 firmware. Only v84 firmware has been tested and approved for use on KAZOO and there seems to be a problem downgrading from v85 to v84. We have identified a workaround for this. You can download and manually install this firmware: http://firmwares.2600hz.com/yealink/t4x/T48U-T46U-T43U-T42U- We are working on making this the default going forward without messing with existing phones that are happily running v84. This will take about 2 weeks. Once completed we will fully support the T4XU line again.
  2. Q4 2020 Quarterly Newsletter From December 15, 2020 We wish you, your loved ones, and your colleagues a happy holiday season. We are very thankful for each and every one of you and hope you are staying healthy and safe. Here’s to 2021! Key Highlights From Q4 Back in October, we released a new app for anyone tired of screening potential spam, anonymous numbers, and other bothersome calls. In just a few clicks, the new Blacklists app will block unwanted calls before they ever ring your device. The app helps you manage unwanted calls and makes it easy to ensure only important calls are coming through. All you have to do is create a list and add the numbers you want to block. Then, you never need to worry about those numbers again! See just how easy it is here. In November we hosted another successful Product Focus Group. After getting an incredible amount of helpful feedback during our first ever focus group in October, we wanted to see if a second round would live up to the first, and boy did it ever! A huge thank you to everyone who participated and shared their thoughts. Because they are so helpful and engaging, we’ll be hosting monthly Product Focus Groups starting in January. We hope you’ll join us! Sign up for our Product Feedback Group here so you don’t miss the invite. We sponsored the Cavell Group’s Cloud Comms Summit European Series in December, which took us on a virtual trip to France, Germany, Benelux, and Spain. Each event explored key market insights, best practices, challenges and solutions in those areas. We’re always excited to be part of Cavell Group’s events, meet and mingle with industry colleagues (even if virtually), and learn from Cavell’s group of experts. We look forward to attending more of their events in 2021! In Case You Missed It It wouldn’t be a 2600Hz newsletter without some media and press updates. Here’s some news and a few marketing highlights from Q4: Our COO & Co-Founder Patrick Sullivan chatted about all things UC with UC Today publisher Rob Scott in this video interview. The Xarios team invited us to join them for an article about call center analytics called The Writing’s on the Wall — Call Center Analytics During Remote Work. UC Today wrote a few new articles featuring 2600Hz, including 2600Hz Staying Close — Even Though Remote Holidays, 2600Hz Has Evolved UC Automation in Four Major Ways, and 2600Hz and OneBill Partner on Integrated Revenue Management. The OneBill team joined us on the Free UC w/ 2600Hz podcast to talk about how streamlining your billing operations and revenue management can enhance your customer experience, and our very own Emily Ransford joined for an episode all about the 2600Hz Community. A Few Friendly Reminders Product Focus Groups — As mentioned earlier, we’ll be hosting monthly Product Focus Groups starting in January. We would love for you to join us! Sign up for our Product Feedback List so you don’t miss the invite for our January focus group. We’ll also be posting about it here in the Community, so you can keep your eye on that as well. Speaking of the Community... 2600Hz Community — Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and recently launched a Support page that features downloadable resources (including white-labelable docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. Free UC w/ 2600Hz Podcast — Our podcast is still going strong and we’ve added a few episodes this quarter that you definitely don’t want to miss! To make listening even easier, you can access to all 23 episodes here. If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at marketing@2600hz.com.
  3. Easily Block Unwanted Calls with the New Blacklists App If you’re tired of screening potential spam, anonymous numbers, and other bothersome calls, the new Blacklists app is for you! In just a few clicks, you can block unwanted calls before they ever ring your device. To help you manage unwanted calls, we've made it even easier and more accessible to make sure only the important calls are getting through. Simply create a list, add the numbers you want to block, and you never need to worry about those numbers again. See just how easy it is here and check out our user guide here. The app is now available globally for Hosted Platform customers, just enable it in your App Exchange. If you’re a Private Cloud or Global Infrastructure customer, email sales@2600hz.com to add it to your service plan. We hope you enjoy this new app!
  4. We're continually working to enhance and improve overall functionally of supported devices. Below are release notes for the next Provisioner update, scheduled for Tuesday, January 22nd at 5:00pm PDT: Obihai Adds firmware selection Adds multiple firmware versions for Obi10xx phones Fixes incorrect intercom settings Fixes mismatched account values for keys Fixes dialplan to allow **1 dialing Fixes codecs not being enabled Yealink Adds intercom key type for Combo Keys Fixes codec mapping on firmware v82+ Prepends http/https to RPS server URL if user doesn't include it in whitelabeling Cisco Fixes barging on active call Adds rules to update provisioning url with $DM.xml so phones can provision with DHCP Option 66 Polycom Adds additional step to provisioning process to enable "Tag SN to UA" for Polycom ZTP or DHCP Option 66 Fixes UI component to disable VLAN settings Grandstreams Allows option to use HTTPS in white labeling provisioning URL Enforces Monitored Call Park as key type Fixes empty string codec values showing up in UI and config file generation Feel free to comment in our community if you have any questions.
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