Jump to content
KAZOOcon: hackathon signup and details here! ×

Search the Community

Showing results for tags 'operator console'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Welcome to the 2600Hz Forums!
    • Forum Rules & Announcements
    • Upcoming Events: Come Meet Us!
    • 2600Hz News
    • Introductions
  • Platform Basics
    • Product Discussion
    • Tips and Feedback
    • Starting Out and Training
  • Advanced Topics
  • 2600Hz Mobile
    • 2600Hz Mobile
  • 2600Hz Open Source Developers
    • General OS Kazoo Questions
  • Vendor Discussion
    • Hardware Endpoints
    • PSTN, Software, and Services

Categories

  • 2600Hz Mobile
    • Sales and Marketing
  • Accounts Manager
    • User Resources
    • Sales and Marketing
  • Advanced Provisioner
    • Sales and Marketing
    • User Resources
  • Authentication
    • User Resources
    • Sales and Marketing
  • Billing and Transactions
  • Blocklist Numbers
    • Sales and Marketing
    • User Resources
  • Branding Manager
    • User Resources
    • Sales and Marketing
  • Callflows | Advanced Callflows
    • User Resources
    • Sales and Marketing
  • Call Center
    • Sales and Marketing
  • Call Recording
    • User Resources
    • Sales and Marketing
  • CallThru.us
    • User Resources
    • Sales and Marketing
  • Cluster Manager
    • Sales and Marketing
    • User Resources
  • comm.land Desktop User Portal
    • User Resources
    • Sales and Marketing
  • Conference Manager
    • User Resources
    • Sales and Marketing
  • CSV Onboarding
    • User Resources
    • Sales and Marketing
  • Debug Tool
  • Dial Plan Manager
    • User Resources
    • Sales and Marketing
  • Duo Integration
    • User Resources
    • Sales and Marketing
  • Dynamic Caller ID
    • User Resources
    • Sales and Marketing
    • Sales and Marketing
  • Fax Manager
    • Sales and Marketing
  • Integration | Connector Tools
    • User Resources
    • Sales and Marketing
  • Language Pack Editor
    • User Resources
    • Sales and Marketing
  • Migration Application
    • User Resources
    • Sales and Marketing
  • Number Manager
    • Sales and Marketing
    • User Resources
  • Operator Console
    • User Resources
    • Sales and Marketing
  • Operator Console Pro
    • User Resources
    • Sales and Marketing
  • PBX Connector
    • User Resources
    • Sales and Marketing
  • Pivot
    • User Resources
    • Sales and Marketing
  • Porting Manager
    • User Resources
    • Sales and Marketing
  • Reseller Reporting
    • Sales and Marketing
  • Smart PBX
    • User Resources
    • Video Tutorials
    • Sales and Marketing
  • T-Mobile
    • User Resources
    • Sales and Marketing
  • User Portal
    • User Resources
    • Sales and Marketing
  • Voicemail Manager
    • Sales and Marketing
  • WebHooks
    • Sales and Marketing
  • Websockets
    • Sales and Marketing
  • Zapier
    • User Resources
    • Sales and Marketing
  • General
    • How To Docs
    • General Notes

Calendars

  • Open Source Calendar
  • General Announcements
  • Industry Events

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Full Name


About Me


Company Name


Job Role


Company Website


I am using Kazoo via:


I use Kazoo:

Found 4 results

  1. Hi all! I have released another Monster UI app that I think will be of use to some people. It is called Switchboard and is a real-time device/call monitoring app. You can view registered devices on the system, along with their owners, current extension, temporary hotdesk extensions. Call status of devices is updated in real time via websockets, along with an activity log, which can be collapsed if you don't need it. When the Switchboard app is first loaded, Crossbar APIs are queried to see which devices are currently registered, and then the channels API is used to set the current state of the devices. After that, websocket events via Blackhole update the devices visually as calls come in/out. You can see when a device rings, is idle, is answered, or is on hold., along with caller/callee name and number, call direction, and an in-call timer. https://ruhnet.co/blog/switchboard-kazoo-app-monster-ui Part of the reason I developed this app was for a client that uses a combination of hotdesking and normal extensions. Users and management were often confused about who was logged in where, and why they were getting calls for someone else (their device was hotdesked to another user and they forgot to logout). So, in addition to the real time call monitoring, this app gives a very clear visual indication of which devices are hotdesked, and which extension[s] are currently active on any particular device. Try it out and let me know what you think! Also, give me a GitHub star if you find it useful, and feel free to send pull requests if you make useful changes to the source code. I intend to continue development and add features over time.
  2. What is Operator Console? Operator Console is a VIEW ONLY tool which offers you live call data, allows you to view all current active calls, call durations and call direction (inbound or outbound) in one simple glance. Additionally, it makes it easy to view office activity, such as who is currently on a call or available to take one. Once the Operator Console App has been added to your KAZOO environment, it will populate with the Employees and Devices associated with the account and look like the image above. You can toggle between Employees or Devices then decide to view them All, Available (not on a call) or Busy (on a call). Additionally, you can use the Search tool to quickly find a coworker, no need to know their extension. Once you receive a call, the screen will look similar to the one above, with the left side displaying your Active/Incoming Calls and Parked Calls. Feature Keys: While you cannot interact with the interface of Operator Console, you can use Feature Keys to do things like call forwarding and parking calls, directly from your phone’s keyboard. To learn more about Feature Keys please review the SmartPBX app. Operator Console Definitions Operator Console has two separate views: Employees and Devices. Employees: This view shows all unique users on your KAZOO account. Devices: This view shows all unique, registered devices on your KAZOO account. Available Call Tile: User – Extension: This line shows the user name, and the user extension in parenthesis. Active Call Tile: User: This line shows the user name and the user’s extension in parenthesis Call Information: This shows both call status, call direction and call duration From: This shows the caller ID or Device Name To: This displays the callee ID or Device Name An INbound call is one that someone else originates to the user and will have the icon above. An OUTbound call originates from the user and will have the icon above. The images below show that you can toggle between Employees/Devices that are All/Available/Busy. We have screenshotted all of the Employee combinations but the same can also be done with Devices. To view all your employees, select Employees and All (above) To view only employees not on an active call select Employees and Available (above) To view only employees on active calls select Employees and Busy (above)
  3. What is Operator Console? Operator Console is a VIEW ONLY tool which offers you live call data, allows you to view all current active calls, call durations and call direction (inbound or outbound) in one simple glance. Additionally, it makes it easy to view office activity, such as who is currently on a call or available to take one. Once the Operator Console App has been added to your KAZOO environment, it will populate with the Employees and Devices associated with the account and look like the image above. You can toggle between Employees or Devices then decide to view them All, Available (not on a call) or Busy (on a call). Additionally, you can use the Search tool to quickly find a coworker, no need to know their extension. Once you receive a call, the screen will look similar to the one above, with the left side displaying your Active/Incoming Calls and Parked Calls. Feature Keys: While you cannot interact with the interface of Operator Console, you can use Feature Keys to do things like call forwarding and parking calls, directly from your phone’s keyboard. To learn more about Feature Keys please review the SmartPBX app. Operator Console Definitions Operator Console has two separate views: Employees and Devices. Employees: This view shows all unique users on your KAZOO account. Devices: This view shows all unique, registered devices on your KAZOO account. Available Call Tile: User – Extension: This line shows the user name, and the user extension in parenthesis. Active Call Tile: User: This line shows the user name and the user’s extension in parenthesis Call Information: This shows both call status, call direction and call duration From: This shows the caller ID or Device Name To: This displays the callee ID or Device Name An INbound call is one that someone else originates to the user and will have the icon above. An OUTbound call originates from the user and will have the icon above. The images below show that you can toggle between Employees/Devices that are All/Available/Busy. We have screenshotted all of the Employee combinations but the same can also be done with Devices. To view all your employees, select Employees and All (above) To view only employees not on an active call select Employees and Available (above) To view only employees on active calls select Employees and Busy (above) View full File
  4. Download a .pdf file using the link below Operator Console Product Overview 2019-09-26.pdf
×
×
  • Create New...