Jump to content

Search the Community

Showing results for tags 'operator console'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Welcome to the 2600Hz Forum!
    • Forum Rules & Announcements
    • Upcoming Events: Come Meet Us!
  • Platform Basics
    • Platform Releases & Announcements
    • Pre-Flight Questions
    • Product Guidance
    • Product Feedback & Ideas
    • Business Webinar Series
    • 2600Hz Training
  • 2600Hz Mobile
    • General Discussion
    • Network
    • Mobile Devices
  • 2600Hz Open Source Developers
    • General OS Kazoo Questions

Categories

  • 2600Hz Mobile
    • Sales and Marketing
  • Accounts Manager
    • User Resources
    • Sales and Marketing
  • Advanced Callflows
    • User Resources
    • Sales and Marketing
  • Advanced Provisioner
    • Sales and Marketing
  • Authentication
    • User Resources
    • Sales and Marketing
  • Billing and Transactions
  • Branding Manager
    • User Resources
    • Sales and Marketing
  • Call Center Basic
    • Sales and Marketing
  • Call Center Pro
    • User Resources
    • Sales and Marketing
  • Call Recording
    • User Resources
    • Sales and Marketing
  • CallThru.us
    • User Resources
    • Sales and Marketing
  • Cluster Manager
    • Sales and Marketing
    • User Resources
  • comm.io Desktop User Portal
    • User Resources
    • Sales and Marketing
  • Conference Manager
    • Sales and Marketing
  • CSV Onboarding
    • User Resources
    • Sales and Marketing
  • Debug Tool
    • Sales and Marketing
  • Dial Plan Manager
    • Sales and Marketing
  • Duo Integration
    • User Resources
    • Sales and Marketing
  • Dynamic Caller ID
    • User Resources
    • Sales and Marketing
  • Fax Manager
    • Sales and Marketing
  • Language Pack Editor
    • User Resources
    • Sales and Marketing
  • Migration Application
    • Sales and Marketing
  • Number Manager
    • User Resources
    • Sales and Marketing
  • Operator Console
    • User Resources
    • Sales and Marketing
  • Operator Console Pro
    • User Resources
    • Sales and Marketing
  • PBX Connector
    • User Resources
    • Sales and Marketing
  • Pivot
    • User Resources
  • Porting Manager
    • User Resources
    • Sales and Marketing
  • Reseller Reporting
    • Sales and Marketing
  • Smart PBX
    • User Resources
    • Sales and Marketing
  • T-Mobile
    • User Resources
    • Sales and Marketing
  • Voicemail Manager
    • Sales and Marketing
  • WebHooks
    • Sales and Marketing
  • Websockets
    • Sales and Marketing
  • Zapier
    • User Resources
    • Sales and Marketing
  • General
  • Archived Files

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Full Name


About Me


Company Name


Job Role


Company Website


I am using Kazoo via:


I use Kazoo:

Found 2 results

  1. What is Operator Console? Operator Console is a VIEW ONLY tool which offers you live call data, allows you to view all current active calls, call durations and call direction (inbound or outbound) in one simple glance. Additionally, it makes it easy to view office activity, such as who is currently on a call or available to take one. Once the Operator Console App has been added to your KAZOO environment, it will populate with the Employees and Devices associated with the account and look like the image above. You can toggle between Employees or Devices then decide to view them All, Available (not on a call) or Busy (on a call). Additionally, you can use the Search tool to quickly find a coworker, no need to know their extension. Once you receive a call, the screen will look similar to the one above, with the left side displaying your Active/Incoming Calls and Parked Calls. Feature Keys: While you cannot interact with the interface of Operator Console, you can use Feature Keys to do things like call forwarding and parking calls, directly from your phone’s keyboard. To learn more about Feature Keys please review the SmartPBX app. Operator Console Definitions This filter displays all devices or employees on the account. This filter shows all employees or devices who are not on an active call. This filter shows all employees or devices who are on an active call. Operator Console has two separate views: Employees and Devices. Employees: This view shows all unique users on your KAZOO account. Devices: This view shows all unique, registered devices on your KAZOO account. Available Call Tile: User – Extension: This line shows the user name, and the user extension in parenthesis. Active Call Tile: User: This line shows the user name and the user’s extension in parenthesis Call Information: This shows both call status, call direction and call duration From: This shows the caller ID or Device Name To: This displays the callee ID or Device Name An INbound call is one that someone else originates to the user and will have the icon above. An OUTbound call originates from the user and will have the icon above. The images below show that you can toggle between Employees/Devices that are All/Available/Busy. We have screenshotted all of the Employee combinations but the same can also be done with Devices. To view all your employees, select Employees and All (above) To view only employees not on an active call select Employees and Available (above) To view only employees on active calls select Employees and Busy (above)
  2. Download a .pdf file using the link below Operator Console Product Overview 2019-09-26.pdf
×
×
  • Create New...