Jack Noe Posted August 21, 2018 Report Posted August 21, 2018 Hi. We have a customer who wants to record a menu, that is 12 minutes long. Wants to call in to the menu, dial the record prompt pin, and record for 12 minutes. The current settings doesnt allow more than 7 minutes about, it stops after 7 minutes. Any idea how to record a longer greeting over the phone? Thanks
Brian Dunne Posted August 21, 2018 Report Posted August 21, 2018 This may be one of those opportunities to help your customer by telling them what not to do. I can't imagine spending 12 minutes listening to a list of food items to find out whether my local restaurant offers pork lo mein or just chicken, beef, and shrimp. I'm sure there's a way to rewrite/restructure this solution so that it's more end user-friendly (for example, splitting it up into logical subsections accessible via a top-level menu). 12 minutes is punishing for the end users as well as the person who has to do the recording in a single take.
Jack Noe Posted August 21, 2018 Author Report Posted August 21, 2018 Thanks I have no options but to help him with what he wants. Please if anyone has an idea what can be done.
Logicwrath Posted August 22, 2018 Report Posted August 22, 2018 I do not see any recording timeout settings in the menu schema. You may need to record this on a PC, convert to mp3 < 5 MB and upload manually to a menu. If this is something he needs to do constantly you may need to train him on updating the call flow in advanced callflows or create a script that patches the call flow with the new recordings using something like curl.
safarov Posted August 24, 2018 Report Posted August 24, 2018 You can configure voice mailbox with same creating message. Try rewrite greeting message from voice mailbox. I expect this will replace menu media.
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