Rick Guyton Posted April 23, 2019 Report Posted April 23, 2019 My clients are complaining about receiving this error today. Anyone know why this started popping up and how to disable it?
Logicwrath Posted April 23, 2019 Report Posted April 23, 2019 I would also like to disable this notification.
Administrators Darren Schreiber Posted April 23, 2019 Administrators Report Posted April 23, 2019 Checking into this!
2600Hz Employees ... Posted April 24, 2019 2600Hz Employees Report Posted April 24, 2019 I believe one way to disable such notifications would be to turn the threshold alerts off: Control Center > Usage Charges > Add Credit > Threshold Alerts > toggle "Turn on Threshold Alerts" off
Rick Guyton Posted April 24, 2019 Author Report Posted April 24, 2019 22 hours ago, azefiel said: I believe one way to disable such notifications would be to turn the threshold alerts off: Control Center > Usage Charges > Add Credit > Threshold Alerts > toggle "Turn on Threshold Alerts" off This only works for the logged in user. I changed this setting and my clients still see the notification.
2600Hz Employees ... Posted April 25, 2019 2600Hz Employees Report Posted April 25, 2019 Correct, this toggle only impacts the current account you are logged into.
Rick Guyton Posted April 25, 2019 Author Report Posted April 25, 2019 3 minutes ago, azefiel said: Correct, this toggle only impacts the current account you are logged into. Maybe were not on the same wavelength here? All of my clients that log into the portal are getting notifications that their account is underfunded. This needs to be corrected as soon as humanly possible across all accounts. Not individual ones.
2600Hz Employees ... Posted April 25, 2019 2600Hz Employees Report Posted April 25, 2019 Roger that, your complaint was reported to our backend team and a fix in the form of a system config flag to control this feature will come around soon (I didn't get a hard time line though).
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