Voicemail Pin Length

[Jack Noe]

Hi.

I have a customer requesting the voicemail pin to be 9 digits long.

The current default will now allow that.

 Is there any setting to change this, so to allow the pin to be longer ?

 

Thank you!

[mc_]

Looking at https://docs.2600hz.com/dev/applications/crossbar/doc/voicemail/

Appears "pin" must be a string of length between 4 and 15.

What version of KAZOO are you trying this on?

[Jack Noe]

The hosted platform

 

[mc_]

The schema allows for 4-15 length pins:

curl https://api.zswitch.net:8443/v2/schemas/vmboxes | python -mjson.tool
...
            "pin": {
                "description": "The pin number for the voicemail box",
                "maxLength": 15,
                "minLength": 4,
                "support_level": "supported",
                "type": "string"
            },
...

Where are you seeing the error?

[mc_]

@Jack Noe ah, I see. Entering the PIN on the voicemail callflow restricts the length to 6 digits. But this is out of sync with the schema, hence the confusion.

The reasoning for the restricted length was to keep people from using their phone numbers as their pin but that restriction was encoded as a system_config value instead of updating the schema.

Talking internally about path forward here to fix the issue. File a support ticket if you'd like to lobby for a higher limit.

[Jack Noe]

Thank you MC!