Call Center App/ ACDC

[SIPGuy]

I'm using the free call center app setting up a queue adding users etc was all pretty easy and straight forward. But for the life of me I cannot figure out how to point call from a particular DID to a queue. Any assistance with doing so wouold be greatly appreciated I believe this freee app is called ACDC though I"m not 100% sure.. 

Edited April 26, 2020 by SIPGuy (see edit history)

[ErikM]

Hello, the ACDC is a version of queues was contributed from the Open Source community and is something we do not support, maintain or use.  The Call Center Application we use is available for the Partner version of Kazoo.  If interested in the partner version of Kazoo and our Call Center Application please feel free to reach out via Sales@2600hz.com.

[SIPGuy]

On 4/26/2020 at 12:11 PM, SIPGuy said:

I'm using the free call center app setting up a queue adding users etc was all pretty easy and straight forward. But for the life of me I cannot figure out how to point call from a particular DID to a queue. Any assistance with doing so wouold be greatly appreciated. 

We are using open sourced so I messaged here as opposd to calling sales, as the open sourced community also utilizes this particlar versoin of queue. thansk for your reply 

[esoare]

Any open source community members have input into this question by @SIPGuy???

esoare

[Joseph Watson]

Hey @SIPGuy what app are you using for setup your queues? As for managing your callflows, there is a open source version of the callflows app which contains all of the ACDC actions you will need, you can find it at https://github.com/OpenTelecom/monster-ui-callflows-ng.

 

Good luck

[sandjon.clarence@gmail.com]

I managed to fix the callcenter app for ACDC in monster-ui v.4.3. You can get it at https://github.com/clara007/monster-ui-callcenter and test it too.