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Voice mail escape


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Hi, 
Is there a feature  or a work around to add the possibility to "Escape"  voice mail?

For example: The call flow routes the call to ext. 1001, while at the voice mail greeting press "0" to escape and get back to the main menu or to another ext.

Thanks!     

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Here is the official response from support:

 

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All accounts can setup a callflow of “0” and users can push 0 from any voicemail and it will ring that extension. It is system-wide, it can’t be configured on a per mailbox basis, but it would allow someone to “get out” of voicemail and go back to, say, a main menu if 0 was configured as a main menu. SmartPBX always adds extension 0 automatically if you are using that application, so this would already be setup in that case. If a given account is not using SmartPBX, they would have to build an extension 0 in Advanced Callflows.

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Edited by Karl Stallknecht (see edit history)
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