Rick Guyton Posted May 12, 2015 Report Posted May 12, 2015 Replication:- Create an account- Put a device into the account- Delete the account- Put same device into another accountExpected Result:- The phone shows up in Advanced provisioner after being added to SmartPBX.Actual Result:- The phone will not show in Advanced provisioner in the new account.Diag:It seems that the provisioning profile is never deleted when you delete an account. If I check https://p3.zswitch.net/MAC.cfg the old config is still there from the old account. I'm assuming advanced provisioner in the new account sees this and therefore blocks it on the new account.
2600Hz Employees Katie Orton Posted May 20, 2015 2600Hz Employees Report Posted May 20, 2015 Hi Rick, the way our system is set up, you must delete the devices in the account before your delete the account. We can submit this as an idea if you would like this behavior to change.
Karl Stallknecht Posted May 20, 2015 Report Posted May 20, 2015 So in this situation, how on earth would you be able to delete the old provisioning profile?
Rick Guyton Posted May 20, 2015 Author Report Posted May 20, 2015 Ummm... Ok, if this isn't a bug, can you please help me understand why in the world you would ever want this behavior?In the meantime, how can I use this phone ever again or am I doomed to manual config for the life of this phone?
2600Hz Employees Kristin Muramoto Posted August 13, 2015 2600Hz Employees Report Posted August 13, 2015 Hi Rick,The fix has been implemented in a new version of our platform. We'll keep you posted on when it's been pushed to production. Thanks again for your report!
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