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Sip URI?


Rick Guyton
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Is there a way to connect from an external system using a SIP URI instead of a DID? For example if I have a device setup as user_2484 on a realm RingMe.mydomain.com, can I route calls to user_2484@RingMe.mydomain.com? Is there another way to do something similar? I know there's a SIP URI "device" but it seems silly to have to setup a whole new device for this.
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If you're trying to have an external system call into Kazoo without authentication and via SIP URI, that is not currently possible.

If you're trying to have an extension number that is dialed by a customer map to an external system via a SIP URI, then yes, create a device for each one, that's the way to go. And yes you have to do it for each extension.
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A use case for us is management companies that own multiple businesses.  So for example, we have one company with 4 separate car lots and a corporate office.

We are also in talks with a medical company that has 3-4 business entities and will will be opening up "nerve centers" across the country.

It would be nice if we could always create separate accounts for billing, limits, and tracking yet still create and manage call flows with multiple accounts and perform extension to extension dialing when necessary.
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Yes, for us it's for extension to extension dialing between accounts. For us there's a two fold need. First, one of our clients keeps buying out other smaller businesses. If we could set them up on their own account we could retain their existing extension numbers, mailbox numbers, ect. All while allowing them to dial out to other accounts. This also prevents them from for example intercomming the CEO. (Yea, that happened) Second, it allows location managers to manage their own systems via SmartPBX without messing with other locations. This is a really big need for us.
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Would it be agreeable if we built a module to simply allow calling between two accounts by extension-dialing?

This means:
* No BLF between the accounts
* No shared parking lots
* No shared call centers
* No shared intercom/paging
* Conference bridges could be used by both parties though
* No detection of overlapping feature codes / extensions (will prefer the local configuration first, then failback to other accounts)

Might be other caveats.
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Well, in a best case senario, it'd be nice to be able to have conflicting EXTs call eachother somehow. For example if ext 100 in accountA called 100@accountb.domain.com or *FETCODEFORACCOUNTB100.

But, all the other "caveats" you've listed would actually be very beneficial to us. I mean it'd be nice if they could see BLF. But, I can code around that workign directly with the phones.
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  • 2 weeks later...
So, I've been thinking about this a lot. Ya know, if there are conflicting extension numbers, there's a really easy work around for this. You could just add the star coded extension in the parent account. For example, If you have ext 100 in ClientAccount1, and another ext 100 in ClientAccount2 you could just add *60100 to the ext 100 callflow in ClientAccount1, then *61100 in ClientAccount2. If a user inside either account dialed 100, it'd goto THEIR ext 100. But, ClientAccount2 could dial *60100, it wouldn't be valid in their account, so it'd go searching in ClientAccount1, find it then route it.

So, nevermind my last post, I think all you caveats would be fine. How do we get this ball rolling?
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  • 3 weeks later...
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We've just received a request from a customer requesting their PBX user's SIP URI information as they are setting up Salesforce call logging.  

I know there are connectors that can be used for Salesforce auto call logging.  We have used gUnify in the past and Tenfold(Callinize) is doing some of this but have not used them yet.  
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Using schema callflows.resources.json, would it be possible to add something like to_sip_url ? This way we can configure:

From account to account
{"module":"resources"  ,"data":{    "to_sip_url":"xxx@realm.com"    ,"use_local_resources":true  } }<br id="null"><br id="null">// external (global)<br id="null">{"module":"resources"  ,"data":{    "to_did":"xxx@domain.com"    ,"use_local_resources":false  } }
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  • 2 years later...

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