Michael D Posted April 29, 2015 Report Share Posted April 29, 2015 This may have been addressed previously, but is there a way to provide the Directory option as a route option from the Virtual Receptionist? (Entering characters of last name via touch tones) I went a step further and went to the Advanced Call Flow Module, Link to comment Share on other sites More sharing options...
2600Hz Employees Kristin Muramoto Posted April 30, 2015 2600Hz Employees Report Share Posted April 30, 2015 Hi Mike,For now, you will have to use the Advanced Callflows App to add a company Directory but in the next release, the company Directory will be an option in the Virtual Receptionist area. Link to comment Share on other sites More sharing options...
Michael D Posted May 1, 2015 Author Report Share Posted May 1, 2015 Hi Kristin, So, I have a Main number setup in Monster. I cannot access that Call flow menu from the Advanced call flow module in Monster (this is where I could add the directory option) Is this by design, that you must create the call flow in advanced call flow editor, not the "main number" option in the GUI? can't see this in the advanced call flow app, only kazoo ui Link to comment Share on other sites More sharing options...
Guest CBV David Posted May 2, 2015 Report Share Posted May 2, 2015 If you're looking for a temporary work-around until the next release, I think I've got a solution that seems to work.If you create a landline device in the Smart PBX, with the "number" set to a string of letters (in my example I used "fndirectory" for First Name Directory) that correlates to a call-flow, you can set a menu option on the Virtual Receptionist to point toward that "device."I don't necessarily think it's perfect, but it gets the job done without breaking the user interface by modifying the "Main" callflows. Link to comment Share on other sites More sharing options...
Michael D Posted May 4, 2015 Author Report Share Posted May 4, 2015 CBV, just set this up with your method, works! Thank you Link to comment Share on other sites More sharing options...
Marie Posted May 12, 2015 Report Share Posted May 12, 2015 This is almost working after the upgrade. I used the Advanced Call Flows App. It is not confirming the name for the match found, but it does for one of our users. Also, does not seem to make a difference weather I check the box in the User setting to include in the company directory. Also, I am unable to Remove the extra directories listed in the Advanced Call Flows. No error thrown. Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted May 12, 2015 2600Hz Employees Report Share Posted May 12, 2015 Checking the "Include in the Company Directory" box should include the user to the "SmartPBX directory" with its attached callflow automatically. The users listed in the SmartPBX directory should be the only choices available in the Directory.Thanks for the report about "not being able to remove directories", I filed a bug and it should be fixed quickly. Link to comment Share on other sites More sharing options...
Marie Posted May 13, 2015 Report Share Posted May 13, 2015 Ok. I have checked that the users are checked to be listed in directory. I have set the call flow to point to use "SmartPBX directory". It is almost working. It finds a match but when confirming the name, it does not always say the name, of the person to confirm, it's blank/pauses, then says press 1 to connect and it does connect. It is working and saying it for one of our users. Link to comment Share on other sites More sharing options...
2600Hz Employees Kristin Muramoto Posted July 24, 2015 2600Hz Employees Report Share Posted July 24, 2015 Hi Marie,We apologize for the delay here, but we've re tested this in an upcoming version release, and the person's name will now play and if 1 is pressed to connect to the user the call will route. Link to comment Share on other sites More sharing options...
Recommended Posts