Michael D Posted June 17, 2015 Report Posted June 17, 2015 Hi, What is the recommended File format and specifications for High quality audio prompts? Have a customer that is asking. The legacy 2600hz wiki had this: https://2600hz.atlassian.net/wiki/dis... "For best best audio quality and lowest load times we recommend a wave with a sample rate of 1600khz, mono channel, and less than 5 megabytes." Any other info? MD
Karl Stallknecht Posted June 17, 2015 Report Posted June 17, 2015 We've had issues when going above 1MB so we re-encode anything that is larger than that.
Michael D Posted June 17, 2015 Author Report Posted June 17, 2015 Karl, do you have any other specifics on the .wav properties? Thanks for replying :)
Karl Stallknecht Posted June 17, 2015 Report Posted June 17, 2015 Sorry, I didn't read the entire post, whoops!2600hz informed us back when v3 rolled out to use MP3s under 1MB. We haven't paid any attention to sample rate or mono/stereo so I can't say anything about how those affect anything.
2600Hz Employees Kristin Muramoto Posted June 22, 2015 2600Hz Employees Report Posted June 22, 2015 Hi Michael and Karl,For best best audio quality and lowest load times we recommend a wave with a sample rate of 1600khz, mono channel, and less than 5 megabytes. Hope this helps!
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