Michael D Posted June 17, 2015 Report Share Posted June 17, 2015 Hi, What is the recommended File format and specifications for High quality audio prompts? Have a customer that is asking. The legacy 2600hz wiki had this: https://2600hz.atlassian.net/wiki/dis... "For best best audio quality and lowest load times we recommend a wave with a sample rate of 1600khz, mono channel, and less than 5 megabytes." Any other info? MD Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 17, 2015 Report Share Posted June 17, 2015 We've had issues when going above 1MB so we re-encode anything that is larger than that. Link to comment Share on other sites More sharing options...
Michael D Posted June 17, 2015 Author Report Share Posted June 17, 2015 Karl, do you have any other specifics on the .wav properties? Thanks for replying :) Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 17, 2015 Report Share Posted June 17, 2015 Sorry, I didn't read the entire post, whoops!2600hz informed us back when v3 rolled out to use MP3s under 1MB. We haven't paid any attention to sample rate or mono/stereo so I can't say anything about how those affect anything. Link to comment Share on other sites More sharing options...
2600Hz Employees Kristin Muramoto Posted June 22, 2015 2600Hz Employees Report Share Posted June 22, 2015 Hi Michael and Karl,For best best audio quality and lowest load times we recommend a wave with a sample rate of 1600khz, mono channel, and less than 5 megabytes. Hope this helps! Link to comment Share on other sites More sharing options...
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