Michael D Posted October 27, 2015 Report Posted October 27, 2015 Have been testing feature keys on a Polycom VVX 410. Software versions tested :4.1.8.0628 and 5.4.0.5841 Buttons are not working for Speed dial /BLF Anyone else have this issue?
Karl Stallknecht Posted October 27, 2015 Report Posted October 27, 2015 Michael,Can you please clarify the software versions? Are you referring to firmware 4.1.8.0628 loaded by 2600hz? Or are you getting the firmware directly from Polycom?
Michael D Posted October 27, 2015 Author Report Posted October 27, 2015 Hey Karl, im not sure if this phone ever pulled firmware from 2600hz. I tried to downgrade the firmware to force the phone to download the 2600hz load. I thought any 4.X firmware is supposed to work with advanced provisioner. is there a currently supported firmware load?
Karl Stallknecht Posted October 27, 2015 Report Posted October 27, 2015 What I was curious about was if non-2600hz firmware was causing issues. I would recommend doing a reset file system and then using voipt2.polycom.com as the provisioning server to put older firmware on (try 4.04). Then once it has downloaded that, update the provisioning server to 2600hz and see what happens.
Michael D Posted October 27, 2015 Author Report Posted October 27, 2015 Karl, I tried the method you mentioned, doesn't downgrade fully, gets stuck on "updating sip.id please wait "
Karl Stallknecht Posted October 27, 2015 Report Posted October 27, 2015 Hmm you might need to use a newer version. Try 4.16
Karl Stallknecht Posted October 27, 2015 Report Posted October 27, 2015 Not sure, sorry :-/ We're using 4.16 for our clients at the moment.
2600Hz Employees Katie Orton Posted October 27, 2015 2600Hz Employees Report Posted October 27, 2015 Hi Mike, thanks for submitting this! We are testing this on our end and we'll get back to you ASAP.
Michael D Posted November 4, 2015 Author Report Posted November 4, 2015 Hi Katie , any update on this issue?
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