Anthony Goss Posted February 24, 2016 Report Posted February 24, 2016 Is there a way, yet, to purge a voicemail box of existing messages?
Karl Stallknecht Posted February 24, 2016 Report Posted February 24, 2016 Log into the user portal for the user that owns the voicemail box. Then you can delete it via the web UI instead of pressing 7 a million times :-)
Adam Greenberg Posted March 29, 2016 Report Posted March 29, 2016 It would be nice to masquerade inside of user accounts , a lot of my customers don't even use the user portal so I have to set a temporary password login and help delete their voicemail messages...
Karl Stallknecht Posted March 29, 2016 Report Posted March 29, 2016 There might be a way to do it with the API, but right now we just go into the user portal for the said voicemail box. That being said, it is a pain if we have to check a lot of voicemail boxes.
Administrators Darren Schreiber Posted March 29, 2016 Administrators Report Posted March 29, 2016 You can login as the user and then use the user portal to mass delete. But why not just check the box to delete the voicemail after sending an email?
Karl Stallknecht Posted March 29, 2016 Report Posted March 29, 2016 If your system has a problem emailing it (which it has in the past) then the voicemail gets "stuck" in the voicemail box.
Administrators Darren Schreiber Posted March 29, 2016 Administrators Report Posted March 29, 2016 That is true, but this post makes it sound like you are having to delete hundreds of voicemail messages?
Karl Stallknecht Posted March 29, 2016 Report Posted March 29, 2016 If each account has 10 voicemail boxes and you have 20 accounts, that's 200 users to go reset passwords for and log into their individual user portals to check and see if there are voicemails. Quite a pain...
Administrators Darren Schreiber Posted March 29, 2016 Administrators Report Posted March 29, 2016 But this problem doesn't seem chronic? We've probably had 3 or 4 voicemail to email delivery issues in the past 6 months, which lasted several hours. Your client received 200 messages in just a few hours?
Karl Stallknecht Posted March 29, 2016 Report Posted March 29, 2016 Even 1 hour of problems means we have to check every client's voicemail box for them. That's still 200 voicemail boxes to check.
Karl Stallknecht Posted March 29, 2016 Report Posted March 29, 2016 And I'm just using these figures as examples, I don't know how many voicemail boxes we have total across all of our accounts.
Administrators Darren Schreiber Posted March 29, 2016 Administrators Report Posted March 29, 2016 OK, so then perhaps we just need an account-wide mailbox manager?
Adam Greenberg Posted March 30, 2016 Report Posted March 30, 2016 Maybe a manager role with access to user portals and end user settings
Administrators Darren Schreiber Posted April 11, 2016 Administrators Report Posted April 11, 2016 We're currently playing with ideas of a media, voicemail and/or fax management portal based on the energy on this and the fax thread, FYI.
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