call flow with caller id? Main Number Caller ID?

[Dane Reugger]

I created Advanced Call flows for some users with DIDs so that the call would go to a Ring Group if unanswered but not I cannot find a way to set the caller ID for those users? Can this  be set some place I cant find?

Also I cant send a main number because the main number is also a call flow that goes to a user? Am I missing something with number management?

Thanks,
-Dane

[Logicwrath]

Dane,
You can set the caller ID of a user or a device in advanced call flows.  Go to advanced call flows and then click on devices or users.  The outbound caller ID gets set using some kind of priority tree like:

Device -> User -> Main Company or maybe its User -> Device -> Main Company.

Hope this helps.

[Karl Stallknecht]

It's: 

Device -> User -> Main Company

Device will always override user which will always override account/main company. If nothing is set, it looks for the next one down the line (i.e. user or main company)

[Dane Reugger]

Thanks Logicwrath and Karl,

It never dawned on me to look in call flows but David pointed that out to me in another post.

Problem is resolved thanks for all the help!

-Dane

[Rick Guyton]

Hey Karl, are you sure? I thought for standard CID it was User -> Device -> Company. And for 911 it's Device -> User -> Company

[Karl Stallknecht]

Hmm, I thought they were the same for both CID and e911...I tested it a while back though.