Dane Reugger Posted May 9, 2016 Report Share Posted May 9, 2016 I'm still trying to sort out what used to be a simple task.How can I enable caller ID for a user/device when the call is part of a Call Group?For example Joe has his own DID 555-555-1000 and ext has 1000 but when he doesn't answer I want to ring Jeff at 1001 and Sue at ext 1002.Seems simple enough but when I create the group with his extion I can no longer assign his caller ID to his DID (555-555-1000)?Problem is the number is no longer tied to the user but instead it's being used by the group and no longer available?On this note can I use the older portal to set the caller ID or will this break things?-Dane Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 9, 2016 Report Share Posted May 9, 2016 I believe you can use advanced callflows in Monster to safely manually edit the caller ID, but don't quote me on that ;-) Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 9, 2016 Administrators Report Share Posted May 9, 2016 I'm sorry you feel this is no longer simple.I think it's really the same as before, though? Just use the Advanced Callflow editor for this. This is not a standard PBX extension if you're having it ring through multiple people. Hence the purpose of the advanced callflow editor. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 9, 2016 Administrators Report Share Posted May 9, 2016 If you create something in SmartPBX you should only manage it in SmartPBX. You should not try to edit it in Advanced Callflow editor. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 9, 2016 Report Share Posted May 9, 2016 My apologies - I thought the purpose of advanced PBX was also to keep you from breaking things in SmartPBX by hiding the things that could break if you edited them? Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 9, 2016 Administrators Report Share Posted May 9, 2016 What are you calling "advanced PBX"? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 9, 2016 Report Share Posted May 9, 2016 Advanced call flows...sorry, that was a typo Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 9, 2016 Administrators Report Share Posted May 9, 2016 Got it.The goal is really that Advanced Callflows are for callflows NOT created by SmartPBX. Though you are right, they should not show up in there anyway as editable if you created them in SmartPBX (unless you went into Kazoo UI and played with them first).The system tracks the last thing that "touched"/updated them. If it was SmartPBX then they should only be edited in SmartPBX. Link to comment Share on other sites More sharing options...
Dane Reugger Posted May 9, 2016 Author Report Share Posted May 9, 2016 Darren, I'm not sure what you mean by it's the same as before - it's not even close? Before I would have just gone to the device and put the correct caller ID on it. I keep thinking I'm missing something obvious but if I am I can't imagine what. I want a single user's unanswered calls to ring other users hence a call flow or group but I still want the device to have caller ID. If I could assign a device to a group that would solve my problem I think. It seems like it should be simple. Create a call flow or have a call flow as user. And give the device caller ID. The part that has me thinking I must be missing something is groups and call flows seem have very limited usefulness if you can't use them along with your DIDs? The only way I can see to access them is from DIDs and extensions that aren't used elsewhere? I may try setting caller ID through Kazoo and see if I get lucky otherwise I have to find my client another provider or setup another solution just for them.I do appreciate everyone's help.Thank you,-Dane Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 9, 2016 Administrators Report Share Posted May 9, 2016 Have you tried using the Advanced Callflows app? Link to comment Share on other sites More sharing options...
Dane Reugger Posted May 9, 2016 Author Report Share Posted May 9, 2016 I used Advanced Callflows .. I don't see "tools"? Link to comment Share on other sites More sharing options...
Dane Reugger Posted May 9, 2016 Author Report Share Posted May 9, 2016 Wait! under "Advanced Callflows > Device" I see Caller ID is that what I've been missing? Link to comment Share on other sites More sharing options...
Dane Reugger Posted May 9, 2016 Author Report Share Posted May 9, 2016 And I see Caller ID under "Advanced Callflows > Users" as well! Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 9, 2016 Administrators Report Share Posted May 9, 2016 Yes, that is what I'm asking about. However, you should not mix & match SmartPBX and Advanced Callflows because you might break something.I'll have to check with the team on Monday to see if this particular modification has any risks. It might not. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 9, 2016 Administrators Report Share Posted May 9, 2016 But I guess I'm more asking, why not design the whole thing (Device, User, Callflow) in Advanced Callflows? The purpose of SmartPBX is for users who generally keep things simple - users w/ direct DIDs and extensions, a main IVR, and groups. That's it.If you're outside that realm (which it seems you are) then just manage the account inside Advanced Callflows. Link to comment Share on other sites More sharing options...
Dane Reugger Posted May 9, 2016 Author Report Share Posted May 9, 2016 Darren,It looks like I was missing not 1 but 2 things.1.) I assumed Advance Callflow augmented SmartPBX - not replaced it. 2.) It never occurred to me to look for Caller ID in the Advanced Callflow but now that I understand Advance Callflow is NOT part of SmartPBX I guess it makes sense.I didn't even look at Advanced Callflow beyond what I needed to do with the call flow. Seems to me Advance Callflow is the SmartPBX and SmartPBX would be better named SimplePBX :)I fixed the Caller ID and if it works I'll replace my call flows with groups. And if that doesn't work I'll start over and just do the whole thing in Advanced Callflow.Thank you both again!-Dane Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 9, 2016 Administrators Report Share Posted May 9, 2016 Awesome, I'm thrilled this was solved via this! Yaaay! Link to comment Share on other sites More sharing options...
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