Tuly Posted August 17, 2016 Report Share Posted August 17, 2016 hi Kazoo team, we are getting ready to move over to kazoo with all of our clients.. so here is my first look of what is still missing (or I have no idea how to find them) 1) there should be an option to have settings changed for all future accounts that we open (so we should not have to change 30 settings on each account that we open)2) record a call with a DTMF3) we should be able to "find me fallow me" to another extension4) schedule's should have a End date and time (the same way it has a start time) 5) there should be a way to set provisioning setting across ALL accounts (line BLF and park, are the same on ALL phones) 6) there should be an "easy" way to set a forwarding or any other setting on the fly.. (a client calls in "our internet just want down, transfer our number right away to my cell phone till 4PM" 7) missed call notifications are still missing.... 8) the user page looks very very outdated and missing many many features,,9) provisioning should have a text box, where we can add our settings across all accounts, I am coming from a system that had all of this! Link to comment Share on other sites More sharing options...
Anthony Goss Posted August 18, 2016 Report Share Posted August 18, 2016 We also came from a system with all those features and more. It is a love/hate relationship. We love the reliability of the platform, but hate being without features that all other platforms have.We have just learned not to offer anything that the platform is unable to do, like call queues.The customization of provisioning templates is one that I really missed as well. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted August 18, 2016 Report Share Posted August 18, 2016 Well said Link to comment Share on other sites More sharing options...
Rick Guyton Posted August 18, 2016 Report Share Posted August 18, 2016 Totally agree. Don't forget about call recordings! I kind of hate that call recordings is in the UI at all since it's almost completely non-functional for clients. Oh any analytics of any kind. :)But stability is king in our book and 2600 is kind of hard to beat on that front. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted August 18, 2016 Administrators Report Share Posted August 18, 2016 See below...1) there should be an option to have settings changed for all future accounts that we open (so we should not have to change 30 settings on each account that we open) > We are debating a way to copy an existing account (so you can make a template account) to a new account. This should solve this. No ETA on this, won't be until at least Q1 or Q2 next year because we are working on other things like call queues ATM. 2) record a call with a DTMF > This is pending, stay tuned. 3) we should be able to "find me fallow me" to another extension > Don't get this one at all. What value is this? This is a bizarre case I've never heard of. 4) schedule's should have a End date and time (the same way it has a start time) > No idea what this is referring to. 5) there should be a way to set provisioning setting across ALL accounts (line BLF and park, are the same on ALL phones) > We probably won't do this. We've made it pretty quick and painless in SmartPBX to set the BLF lights. It really doesn't take that long and we discourage people from creating key-system like setups anyway, this would just promote more people doing that and it's a nasty, nasty thing to have hundreds of unneeded useless SUBSCRIBE/NOTIFY packets flying all over the place. Also it's really hard to get all the buttons to map the same across multiple models of phones. So, the work required here is likely way too high. 6) there should be an "easy" way to set a forwarding or any other setting on the fly.. (a client calls in "our internet just want down, transfer our number right away to my cell phone till 4PM" > Login to the user portal, there's a call forwarding setting? How can this be any easier? It's pretty easy already? 7) missed call notifications are still missing.... > No idea what you mean here. 8) the user page looks very very outdated and missing many many features,, > Yup, agreed and this is on the roadmap for Q4 or Q1 at the latest. 9) provisioning should have a text box, where we can add our settings across all accounts, > We debated this but then we'd charge customers if they broke their own configs, because we don't want to be the provisioning "janitorial" service for people who break stuff because they're playing with it. Then customers complain they shouldn't have to pay for just using a feature or adding their own stuff because feature X doesn't exist. Soooo not sure how to mitigate cost here. We're moving all customers to hour limits/blocks so once that's complete I'd be more open to this one. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted August 18, 2016 Administrators Report Share Posted August 18, 2016 @Rick thanks for the comments on stability.Re: call recording, yeah, working on that now actually. Stay tuned. Link to comment Share on other sites More sharing options...
keith roach Posted August 18, 2016 Report Share Posted August 18, 2016 I agree you guys have been top notch when it comes to stability! Link to comment Share on other sites More sharing options...
Tuly Posted August 18, 2016 Author Report Share Posted August 18, 2016 4) schedule's should have a End date and time (the same way it has a start time) > No idea what this is referring to. we sometime have the need to have a temporary schedule route based on time, say someone calls in “im going on vacation for the next 3 days, please have my phones go to an IVR saying that the business is closed till 8/21/16, but 8/22/16 in the morning it should go back to the regular IVR, or someone calls in “i would like to have every Friday of the summer to have our closed IVR play, but only till the last Friday of the summer 9/15/16, and from then it should go to the normal Friday IVR 6) there should be an "easy" way to set a forwarding or any other setting on the fly.. (a client calls in "our internet just want down, transfer our number right away to my cell phone till 4PM" Login to the user portal, there's a call forwarding setting? How can this be any easier? It's pretty easy already? what im talking about is that if the whole local network goes down the phones are out of service so i want to be able to forward all the calls even before it arrives to the IVR to an alternate phone number ex: a cell phone. in other words, we need a quick way to forward the whole phone number to an alternate telephone number and a quick way to revert back to the old setting. 7) missed call notifications are still missing.... No idea what you mean here. we used to have when someone received a call, and he was out of the office and did not pick up the Call, the user would have the option to receive an email saying you had a missed call from so and so... Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted August 18, 2016 Administrators Report Share Posted August 18, 2016 Interesting features. We can file these as requests but these are not on the roadmap for anytime soon. Thank you for the ideas, though. I think we've heard the missed call one before, though that sounds insanely annoying to me but I guess if this now keeps getting requested, people must like it... Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted February 18, 2017 Administrators Report Share Posted February 18, 2017 @Anthony the call queues item should be resolved now, it is available to you for testing at least. Please let us know your feedback. Link to comment Share on other sites More sharing options...
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