Route call between two accounts in the same platform

[Hai Bui]

Dear all,

I want to research an ideal to route call between two accounts in the same Kazoo platform.

At one company have many branches, they need to separate the users and the admin for each branch, but they still need to communicate each other.

So that, I think about creating the sub account for each branches then make some think like SIP trunking account per branch.  

Is there any solution for this ? 

Ref: 

- https://groups.google.com/forum/#!topic/2600hz-dev/vSybaeiTTe8

- Call between accounts

 

[Darren Schreiber]

This is not a great idea. While it's been discussed, we generally only support extension dialing within the same account. As you pointed out, there are many threads discussing this, and while most people SAY they only want to call extensions between accounts, the conversation always devolves into additional requirements (all of which vary) like BLF across accounts, conference bridges across accounts, parking slots across accounts, and so on. It gets super messy.

We are instead working on a solution so that, in a single account, you can have multiple delegations (for location or franchise and so on). This should solve this, but is not ready yet.

 

[esoare]

On 9/22/2017 at 10:02 PM, Darren Schreiber said:

This is not a great idea. While it's been discussed, we generally only support extension dialing within the same account. As you pointed out, there are many threads discussing this, and while most people SAY they only want to call extensions between accounts, the conversation always devolves into additional requirements (all of which vary) like BLF across accounts, conference bridges across accounts, parking slots across accounts, and so on. It gets super messy.

We are instead working on a solution so that, in a single account, you can have multiple delegations (for location or franchise and so on). This should solve this, but is not ready yet.

 

That's a rockin! 

[extremerotary]

What is the use case you're looking to fulfill? Per-site billing, or just one account with multiple admin users? It sounds to me like there is an unlying reason for the posed question that's not obvious to my reading it. Why have 2 accounts instead of 1?

[Hai Bui]

On 9/23/2017 at 12:02 PM, Darren Schreiber said:

This is not a great idea. While it's been discussed, we generally only support extension dialing within the same account. As you pointed out, there are many threads discussing this, and while most people SAY they only want to call extensions between accounts, the conversation always devolves into additional requirements (all of which vary) like BLF across accounts, conference bridges across accounts, parking slots across accounts, and so on. It gets super messy.

We are instead working on a solution so that, in a single account, you can have multiple delegations (for location or franchise and so on). This should solve this, but is not ready yet.

 

Thanks for your reply Darren !

On 9/27/2017 at 7:26 AM, extremerotary said:

What is the use case you're looking to fulfill? Per-site billing, or just one account with multiple admin users? It sounds to me like there is an unlying reason for the posed question that's not obvious to my reading it. Why have 2 accounts instead of 1?

The reason for separate the account is we need multiple sub-admin for per the account and the billing cost per branch.

So you have any idea to this one on Kazoo ? 

 

[Uzair Mahmud]

One way to do it would be to add a branch field to user and also admin. 

Then when smartpbx is loading and populating the user list it will only load users from the branch field of admin. It's not a true backend solution since someone can use APIs to affect all users but it does provide a visual seperation