Tuly Posted December 21, 2017 Report Share Posted December 21, 2017 Hi.. anyone has a guide on integrating Salesforce with kazoo? would WEBHOOKS be the way to go and how? Quote Link to comment Share on other sites More sharing options...
FASTDEVICE Posted December 29, 2017 Report Share Posted December 29, 2017 Webhooks is certainly one way to interrogate real-time call information, but 2600hz has asked that we move to Websockets (less resource intensive) for real-time integrations. They have a JavaScript example on their document site. Salesforce can integrate in a number of ways, the first is decoration of telephone numbers on their web panels to be used for click-to-dial. This would require JavaScript looking at the Salesforce web page source and finding all telephone number formats. Once identified you can send a click-to-dial command when a number is clicked. second, a more comprehensive integration using Salesforce lightning. Salesforce offers a free account and lightning course online. This type of integration provides direct APIs with Salesforce internal functionality which allows for dialers, pop-up screens and other highly-integrated features. I've had the chance to test all of the above and have item 1 working nicely. I'm still spending time on lightning, learning in my spare time as it's really an elegant way to integrate Kazoo with Salesforce. Quote Link to comment Share on other sites More sharing options...
Juha Posted March 29, 2018 Report Share Posted March 29, 2018 We have done integration to salesforce Quote Link to comment Share on other sites More sharing options...
esoare Posted May 3, 2018 Report Share Posted May 3, 2018 On 3/29/2018 at 4:40 AM, Juha said: We have done integration to salesforce @JuhaIs that for an internal user only? esoare Quote Link to comment Share on other sites More sharing options...
Loup Posted October 22, 2020 Report Share Posted October 22, 2020 (edited) We have built Salesforce Integration for Broadsoft, Netsapiens, and Voida. I would love to build it for 2600Hz. Her is a link to a demo video: https://www.loom.com/share/d9e3c0017d2c44298939ca814d9b52d8 My contact information is below if you are interested in us building it for 2600Hz. Spencer Scott | Loup | spencer@loupdb.com | 8107300054 Edited October 22, 2020 by Loup code didn't show up as intended (see edit history) Quote Link to comment Share on other sites More sharing options...
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