Jump to content

Salesforce kazoo integration


Tuly

Recommended Posts

  • 2 weeks later...

Webhooks is certainly one way to interrogate real-time call information, but 2600hz has asked that we move to Websockets (less resource intensive) for real-time integrations. They have a JavaScript example on their document site.

Salesforce can integrate in a number of ways,

  1. the first is decoration of telephone numbers on their web panels to be used for click-to-dial. This would require JavaScript looking at the Salesforce web page source and finding all telephone number formats. Once identified you can send a click-to-dial command when a number is clicked.    
  2. second, a more comprehensive integration using Salesforce lightning. Salesforce offers a free account and lightning course online. This type of integration provides direct APIs with Salesforce internal functionality which allows for dialers, pop-up screens and other highly-integrated features. 

I've had the chance to test all of the above and have item 1 working nicely. I'm still spending time on lightning, learning in my spare time as it's really an elegant way to integrate Kazoo with Salesforce. 

 

Link to comment
Share on other sites

  • 2 months later...
  • 1 month later...
  • 2 years later...

We have built Salesforce Integration for Broadsoft, Netsapiens, and Voida. I would love to build it for 2600Hz.

Her is a link to a demo video: https://www.loom.com/share/d9e3c0017d2c44298939ca814d9b52d8

My contact information is below if you are interested in us building it for 2600Hz.

Spencer Scott | Loup | spencer@loupdb.com | 8107300054

Edited by Loup
code didn't show up as intended (see edit history)
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...