Polycom line key features

[Jack Noe]

Hi ALL!

 

 

 

I have 3 things i want to program on a on a polycom VVX,

It would be a great help, if anyone can respond to any of those.

 

1. I want an extra soft key for Blind Transfer and an extra soft key for  Attn Transfer. Currently i can only set currently, either blind either attn.

 

1. I want a line key to have the function as a prefix. As i have customers who want  to dial out with a specific caller ID on that line, So instead of creating a device and setting the line key for line 2, i want to set a prefix to dial the star code ill set for the caller ID. I attached a snap shot of a yealink phone.

 

1. I want a line key on the polycom to serve as a transfer, so while on the phone i can click  one key to transfer to a specific place i will set up, i attached a snapshot of a yealink phone  

[Karl Stallknecht]

  On 1/25/2018 at 2:42 PM, Jack Noe said:

 

1. I want an extra soft key for Blind Transfer and an extra soft key for  Attn Transfer. Currently i can only set currently, either blind either attn.

 

Expand  

Polycom firmware 5.6.x brings this feature back where it asks you during every transfer and you can very easily select. It was removed in 5.3.x through 5.5.x - the only alternative you have is to program a soft key through the custom config file but that takes up an extra soft key:

<blind feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.precede="1" softkey.1.use.active="1" softkey.1.action="$P1N4$$Trefer$" softkey.1.label="Blind" efk.efkprompt.1.status="1" 
efk.efkprompt.1.label="Enter transfer destination" 
efk.efkprompt.1.type="numeric" 
efk.efkprompt.1.userfeedback="visible" 
efk.efkprompt.1.digitmatching="none"
/>

 

 

 

  On 1/25/2018 at 2:42 PM, Jack Noe said:

 

1. I want a line key to have the function as a prefix. As i have customers who want  to dial out with a specific caller ID on that line, So instead of creating a device and setting the line key for line 2, i want to set a prefix to dial the star code ill set for the caller ID. I attached a snap shot of a yealink phone.

 

Expand  

You can add a prefix by creating a softkey. Here is an example using *36:

<inter feature.enhancedFeatureKeys.enabled="1" softkey.2.enable="1" softkey.2.use.idle="1" softkey.2.action="*36$P1N3$" softkey.2.label="Prepend" 
efk.efkprompt.2.type="numeric" 
efk.efkprompt.2.userfeedback="visible" 
efk.efkprompt.2.digitmatching="none"
/>

 

 

 

 

  On 1/25/2018 at 2:42 PM, Jack Noe said:

 

 

1. I want a line key on the polycom to serve as a transfer, so while on the phone i can click  one key to transfer to a specific place i will set up, i attached a snapshot of a yealink phone  

 

Expand  

You would do that by adding a "feature key" in advanced provisioner (within Monster) and then setting it to "automata"

[Jack Noe]

Thanks so much for the response, it's so nice of you.

  

Regarding number 3he third question,

My customer is already enjoying this feature.

Thanks for the great help, Truly appreciated!

 

 

 

 

 

 

 

 

[Karl Stallknecht]

No problem!

[Jack Noe]

Hi Karl

 

 

 

  On 1/26/2018 at 1:19 AM, Karl Stallknecht said:

Polycom firmware 5.6.x brings this feature back where it asks you during every transfer and you can very easily select. It was removed in 5.3.x through 5.5.x - the only alternative you have is to program a soft key through the custom config file but that takes up an extra soft key:

<blind feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.precede="1" softkey.1.use.active="1" softkey.1.action="$P1N4$$Trefer$" softkey.1.label="Blind" efk.efkprompt.1.status="1" 
efk.efkprompt.1.label="Enter transfer destination" 
efk.efkprompt.1.type="numeric" 
efk.efkprompt.1.userfeedback="visible" 
efk.efkprompt.1.digitmatching="none"
/>

 

 

Expand  

 

 

I tried uploading this file to a vvx 300

 

Nothing changed 

Do you know why?

 

 

 

[Karl Stallknecht]

Hmm, I've only tried this on VVX 400 and up, so maybe it doesn't work on the 300? I'm not sure and I don't have a VVX 300 here to test. Sorry!

[Jack Noe]

Ok its working

Thanks really appreciated.

 

 

 

[Jack Noe]

You can add a prefix by creating a softkey. Here is an example using *36:

<inter feature.enhancedFeatureKeys.enabled="1" softkey.2.enable="1" softkey.2.use.idle="1" softkey.2.action="*36$P1N3$" softkey.2.label="Prepend" 
efk.efkprompt.2.type="numeric" 
efk.efkprompt.2.userfeedback="visible" 
efk.efkprompt.2.digitmatching="none"
/>

 

 

Hi Karl:

I followed this for a prefix but nothing happens when dialing that prefix softkey 

Attached is a snapshot of the phone 

 

 

[Jack Noe]

Also is it possible to set this with lines keys instead of soft keys ?

 

Thanks Karl!

[Karl Stallknecht]

Hi Jack,

 

You would need to add this custom code to the configuration file - I don't know how to do it through the web UI

[Jack Noe]

Thanks

I uploaded this.

Isnt that what you meant?

teststarcode.cfg

[Jack Noe]

Hi All!

This is the info of the phone

Phone Information
Phone Model	VVX 401
Part Number	3111-48400-001 Rev:A
MAC Address
IP Address	192.168.1.30
UC Software Version	5.4.6.4588
Updater Version	5.6.6.4502

 

 

I uploaded this file and a solf key names Prepend came up, but nothing happens when i press it

 

<inter feature.enhancedFeatureKeys.enabled="1" softkey.2.enable="1" softkey.2.use.idle="1" softkey.2.action="*36$P1N3$" softkey.2.label="Prepend" 
efk.efkprompt.2.type="numeric" 
efk.efkprompt.2.userfeedback="visible" 
efk.efkprompt.2.digitmatching="none"
/>