Jack Noe Posted January 25, 2018 Report Share Posted January 25, 2018 Hi ALL! I have 3 things i want to program on a on a polycom VVX, It would be a great help, if anyone can respond to any of those. I want an extra soft key for Blind Transfer and an extra soft key for Attn Transfer. Currently i can only set currently, either blind either attn. I want a line key to have the function as a prefix. As i have customers who want to dial out with a specific caller ID on that line, So instead of creating a device and setting the line key for line 2, i want to set a prefix to dial the star code ill set for the caller ID. I attached a snap shot of a yealink phone. I want a line key on the polycom to serve as a transfer, so while on the phone i can click one key to transfer to a specific place i will set up, i attached a snapshot of a yealink phone Quote Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted January 26, 2018 Report Share Posted January 26, 2018 10 hours ago, Jack Noe said: I want an extra soft key for Blind Transfer and an extra soft key for Attn Transfer. Currently i can only set currently, either blind either attn. Polycom firmware 5.6.x brings this feature back where it asks you during every transfer and you can very easily select. It was removed in 5.3.x through 5.5.x - the only alternative you have is to program a soft key through the custom config file but that takes up an extra soft key: <blind feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.precede="1" softkey.1.use.active="1" softkey.1.action="$P1N4$$Trefer$" softkey.1.label="Blind" efk.efkprompt.1.status="1" efk.efkprompt.1.label="Enter transfer destination" efk.efkprompt.1.type="numeric" efk.efkprompt.1.userfeedback="visible" efk.efkprompt.1.digitmatching="none" /> 10 hours ago, Jack Noe said: I want a line key to have the function as a prefix. As i have customers who want to dial out with a specific caller ID on that line, So instead of creating a device and setting the line key for line 2, i want to set a prefix to dial the star code ill set for the caller ID. I attached a snap shot of a yealink phone. You can add a prefix by creating a softkey. Here is an example using *36: <inter feature.enhancedFeatureKeys.enabled="1" softkey.2.enable="1" softkey.2.use.idle="1" softkey.2.action="*36$P1N3$" softkey.2.label="Prepend" efk.efkprompt.2.type="numeric" efk.efkprompt.2.userfeedback="visible" efk.efkprompt.2.digitmatching="none" /> 10 hours ago, Jack Noe said: I want a line key on the polycom to serve as a transfer, so while on the phone i can click one key to transfer to a specific place i will set up, i attached a snapshot of a yealink phone You would do that by adding a "feature key" in advanced provisioner (within Monster) and then setting it to "automata" Quote Link to comment Share on other sites More sharing options...
Jack Noe Posted January 26, 2018 Author Report Share Posted January 26, 2018 Thanks so much for the response, it's so nice of you. Regarding number 3he third question, My customer is already enjoying this feature. Thanks for the great help, Truly appreciated! Quote Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted January 26, 2018 Report Share Posted January 26, 2018 No problem! Quote Link to comment Share on other sites More sharing options...
Jack Noe Posted January 31, 2018 Author Report Share Posted January 31, 2018 Hi Karl On 1/25/2018 at 8:19 PM, Karl Stallknecht said: Polycom firmware 5.6.x brings this feature back where it asks you during every transfer and you can very easily select. It was removed in 5.3.x through 5.5.x - the only alternative you have is to program a soft key through the custom config file but that takes up an extra soft key: <blind feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.precede="1" softkey.1.use.active="1" softkey.1.action="$P1N4$$Trefer$" softkey.1.label="Blind" efk.efkprompt.1.status="1" efk.efkprompt.1.label="Enter transfer destination" efk.efkprompt.1.type="numeric" efk.efkprompt.1.userfeedback="visible" efk.efkprompt.1.digitmatching="none" /> I tried uploading this file to a vvx 300 Nothing changed Do you know why? Quote Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted January 31, 2018 Report Share Posted January 31, 2018 Hmm, I've only tried this on VVX 400 and up, so maybe it doesn't work on the 300? I'm not sure and I don't have a VVX 300 here to test. Sorry! Quote Link to comment Share on other sites More sharing options...
Jack Noe Posted February 6, 2018 Author Report Share Posted February 6, 2018 Ok its working Thanks really appreciated. Quote Link to comment Share on other sites More sharing options...
Jack Noe Posted December 18, 2018 Author Report Share Posted December 18, 2018 You can add a prefix by creating a softkey. Here is an example using *36: <inter feature.enhancedFeatureKeys.enabled="1" softkey.2.enable="1" softkey.2.use.idle="1" softkey.2.action="*36$P1N3$" softkey.2.label="Prepend" efk.efkprompt.2.type="numeric" efk.efkprompt.2.userfeedback="visible" efk.efkprompt.2.digitmatching="none" /> Hi Karl: I followed this for a prefix but nothing happens when dialing that prefix softkey Attached is a snapshot of the phone Quote Link to comment Share on other sites More sharing options...
Jack Noe Posted December 18, 2018 Author Report Share Posted December 18, 2018 Also is it possible to set this with lines keys instead of soft keys ? Thanks Karl! Quote Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted December 18, 2018 Report Share Posted December 18, 2018 Hi Jack, You would need to add this custom code to the configuration file - I don't know how to do it through the web UI Quote Link to comment Share on other sites More sharing options...
Jack Noe Posted December 18, 2018 Author Report Share Posted December 18, 2018 Thanks I uploaded this. Isnt that what you meant? teststarcode.cfg Quote Link to comment Share on other sites More sharing options...
Jack Noe Posted November 6, 2019 Author Report Share Posted November 6, 2019 Hi All! This is the info of the phone Phone Information Phone Model VVX 401 Part Number 3111-48400-001 Rev:A MAC Address IP Address 192.168.1.30 UC Software Version 5.4.6.4588 Updater Version 5.6.6.4502 I uploaded this file and a solf key names Prepend came up, but nothing happens when i press it <inter feature.enhancedFeatureKeys.enabled="1" softkey.2.enable="1" softkey.2.use.idle="1" softkey.2.action="*36$P1N3$" softkey.2.label="Prepend" efk.efkprompt.2.type="numeric" efk.efkprompt.2.userfeedback="visible" efk.efkprompt.2.digitmatching="none" /> Quote Link to comment Share on other sites More sharing options...
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