DinkyDonkey Posted February 13, 2018 Report Share Posted February 13, 2018 When dialing in from an external number and either entering an extension or using the directory we'd like the call to go straight to voicemail. For internal calls we'd like the call to ring the user devices first. I believe I'm going to have to edit the callflow with the API and prefix a 0 (to send to voicemail) if the call is external. Has anyone done this or does anyone have any advice? Link to comment Share on other sites More sharing options...
2600Hz Employees mc_ Posted February 13, 2018 2600Hz Employees Report Share Posted February 13, 2018 A couple quick thoughts I had: Branch based on caller id - presumably internal calls will have internal CID (3-5 digits typically). Branch to user->voicemail. If CID is longer branch to voicemail. Assign two extensions - a "public" and a "private". So internal callers know to dial 5xxx and external callers get 4xxx (or whatever scheme makes sense). Link to comment Share on other sites More sharing options...
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