SPC-Tim Posted February 23, 2018 Report Posted February 23, 2018 When using call center basic, and have 1 user in multiple queues, Can we add the option of which queue to sign into? Example is a Manager who is monitoring 3 queues, needs to take calls in one queue but not the other 2 can this happen without having multiple users on one device?
2600Hz Employees Mark Magnusson Posted February 23, 2018 2600Hz Employees Report Posted February 23, 2018 This can be done via API calls, however it is not currently exposed in the basic UI.
SPC-Tim Posted March 14, 2018 Author Report Posted March 14, 2018 On 2/23/2018 at 4:54 PM, Mark Magnusson said: This can be done via API calls, however it is not currently exposed in the basic UI. @Mark Magnusson I am on the hosted system with 2600hz, how could I go about making this happen?
2600Hz Employees Mark Magnusson Posted March 15, 2018 2600Hz Employees Report Posted March 15, 2018 @SPC-Tim You can file a ticket to have that functionality in the UI if you would like. You may also use the recipient status API call, and pass a "queue_id", documentation can be found here: https://docs.2600hz.com/qubicle/doc/crossbar/qubicle_recipients/#set-recipient-status
extremerotary Posted April 13, 2018 Report Posted April 13, 2018 On 3/14/2018 at 5:52 PM, SPC-Tim said: @Mark Magnusson I am on the hosted system with 2600hz, how could I go about making this happen? Clumsy, but you could register line 1 to user A, and line 2 to user B, then log in/out on the correct line. I know, I know, terrible workaround, but functional
Recommended Posts