Jack Noe Posted February 26, 2018 Report Posted February 26, 2018 Hi all. Is it possible to have a specific Music On Hold, for a specific callflow, or DID So for example the customer has 2 callfows, can we have a call coming thru 'callflow A' to have one music on hold, and a call coming thru callflow B to have a different music on hold, when placed on hold or parked
SPC-Tim Posted March 6, 2018 Report Posted March 6, 2018 Jack, You can place custom hold music on the users with that call flow, and set the ringback to a particular audio file while it is ringing that group.
Jack Noe Posted March 6, 2018 Author Report Posted March 6, 2018 Thanks. Will this music play when placed on park as well (When a call was picked up in this ring group, and placed on park) ?
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