2 devices per user

[Jack Noe]

Hi.

I have a customer that wants a clone.

When dialing  extension 121 or 112 both voip phones should ring.

This can be done by assigning 2 devices to 1 user for example 121, and creating a callflow 112 that rings both phones.

 

The problem is that one device cannot transfer or call the other device when dialing 112 or 121, as it calls the voicemail.

Thanks 

 

 

 

[Rick Guyton]

Hi Jack,

     When you drag the user/device over in advanced callflows, you'll see a check box that says "Allow this user/device to call itself". Check that and you should be good.

 

[FASTDEVICE]

@Rick Guyton good suggestion and much simpler and more elegant than what I'm about to propose.

I was thinking more on the lines of wrapping the user with one assigned device and an orphaned (not assigned to a user) device within a Ring Group. I've been doing it that way because devices assigned to users have a single ring strategy--all at once. Wrapping the user and additional devices within Ring Groups allows a user to call themselves and provides all the ring strategies of a Ring Group.  

[brian]

Or park and pickup.