avig2
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Posts
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by avig2
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Do not disturb is not on. Yes, the phone is registered and could make outbound calls, the phone could also pick up parked calls.
The only issue I see so far is, that this device is no longer part of the ring group and can't be directly transferred to.
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Hello,
A law practice just moved back into their office and 2 serious issues have just popped up out of nowhere.
1. One device/extension (Yealink t46S) goes directly to VM, no ringing (it happens to be the bosses phone, he's not happy)
2. One of the secretaries phones/extension) won't ring to her extension.
I have went over the settings in Advanced Provisioner, Smart PBX and the phones themselves. I can't find any reason why this is occurring.
In what is a probably related issue, both these phones are part of the main ring group and as you could imagine their extensions no longer ring.
PLEASE ADVISE
Thanks,
Avi
P.S. I have call logs but I"m not sure how to properly post them (i.e. which information needs to be hidden)
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2 minutes ago, esoare said:
Yes there is. I'll try to get a write up on that be end of next week. Don't have time for earlier.
esoare
Anytime you get to it would be great, just offering your time to help is amazing!
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Is there a way to bulk provision settings on the phone themselves?
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Hi,
Can this be done in Advanced Provisioner or does it need to be done on the phone itself?
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Here is a link to Sprint Phones on Amazon.
Additionally, you could go to directly to the Samsung or Apple websites to buy their phones.
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esorae,
As usual you always come through with the answers:) Could I bother you to detail the exact steps how to set this up in Advanced Provisioner i.e where do I find the "prefix" value etc.
Thanks,
avig2
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Hi, could someone advise the process to gain access to the Monster UI Sandbox.
Thanks
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Hmm... not the prettiest, but I’ll try. Thanks for the instructions!
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Hi, is it possible to set up BLF in Advanced Provisioner to act as an intercom instead of ringing the ext. When I change the value to *0xxx the BLF stops working (ie. the light won't turn red when the other party is on the phone)
ie.
Type = BLF
Account = Account 1
Value = *0102 (instead of just "102")
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Thanks, that is a simpler way (of course figuring that out wasn’t quite as simple
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@esoare,
You are a genius! I followed the instructions you sent me and it worked like a charm! You should detail the issue and fix as a PSA for other Yealink users.
The only issue I encountered was that even after uploading the new firmware manually the account defaults back to the old firmware, so even the accounts
which won't re-config should be changed to the V83.0.50 (beta) before the manual upgrade.
You really saved me from what could have been a disastrous situation with my customer.
Thanks
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I haven't touched anything other than combo keys in Advanced Provisioner and I've never logged into the phones web interface.
All I did was factory reset the phones.
I'm not an expert in reading the log files, but the logs only say "attempting to add device" and "setting up", but doesn't go further. It never gets to " successfully retrieved config file".
I actually tried deleting and re-adding one of the devices but still no go (although I didn't factory reset before adding it back)
2019-06-13 07:19:23 [DEBUG] [bb39e449-282a-4fcf-9406-c9093d8139c6] Attempting to add device xxxxxxx to Yealink RPS. (via browser) 2019-06-13 07:19:25 [DEBUG] [bb39e449-282a-4fcf-9406-c9093d8139c6] Setting up xxxx.s.zswitch.net with provisioning address http://xx.zswitch.net for device xxxxxx in Yealink RPS. (via browser)
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I’m still up, but I can’t access the phone remotely, I’ll need to run over to the client in the morning. Is there anything I could without access to the phone?
I definitely need and appreciate the assistance!
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Thanks, I’ll try that.
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Thanks, I’ll try that.
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Darren,
Support indicated the same response to me, although my issue is with Yealinks. I sent over the config logs and support said that all looks good, but the phones I factory reset are both showing as not active in Kazoo and say “no service” on the phone. I’m not saying that it’s the provisioner per se, but something happened somewhere since I’ve done the same factory reset last week and the phones grabbed the configs with no issues.
I’m just going to try deleting the phones and adding them back, hopefully that will work.
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I could get access
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Hi. I just factory reset two phones in a live office environment (it's currently after hours), Advanced Provisioner isn't showing errors but both phones have "no service" and the configurations aren't on the phones!
I really need to have these phones back online before business starts tomorrow morning.
Has anyone been advised about an outage? Is there a webpage with the status of Kazoo's hosted solution outages?
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Too late!! I had two phone reset to factory settings and now they are both not registered!
These are both in production phones (but it's after hours). Any updates on what is going on?
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Amazing! I super appreciate the step by step instructions and Video (I love video tutorials, but I obviously couldn't request one).
I hope to try this out on my customer's phones later today.
Thanks
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I’m currently using Smart PBX
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Thanks, but I think if could get BLF with call pick up working it would work out best.
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Sorry, I meant Advanced Provisioner. Is it a call flow issue?
Calls to an extension started to go straight to VM!!
in Product Discussion
Posted
I created the users and added the devices via smartpbx, and I used the advanced provisioned to set the keys. I did do a restart from advanced provisioner.
I double checked the ring group as well.
Should I try a factory restart on the devices?
i think the logs could probably help, but I’m not knowledgeable enough to read them