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avig2

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Resource Library: Monster UI Apps for KAZOO

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Posts posted by avig2

  1. Calls to an extension started to go straight to VM!!

    in Product Discussion

    Posted

    As usual @esoare was super helpful! Still not sure why the devices stopped working correctly, but @esoare was able to guide me in fixing the issue. 

    If i recall correctly

    First I needed to delete the device from "Devices" in SmartPBX , then un-assign the device from the "User".  Then I added the device back in SmartPBX and settings in Advanced Provisioner.

    Finally I factory reset the device and let it provision itself, and Voila!

    (I"m still not sure what the best practice is for setting up a USER with multiple devices)

  4. Calls to an extension started to go straight to VM!!

    in Product Discussion

    Posted

    Ok,  So I thought this was resolved but... I was wrong.

    This is what happened. When the boss wanted to take a phone home before the closure I left his phone in his office and assigned one of the conference phones to his "user", so he  had 2 phones assigned to him.

    The newly added phone worked as his at home and still worked when he brought it back to office and I changed the "user" back to a conference phone.  But the boss's phone only works for outbound or picking up a parked call, but wont ring if part of ring group or transferred to. My bandage fix was swapping phones, changing the conference phone back to the boss by changing the "user", and changing the boss's phone to a conference room phone.

    Issue now is that the conference room phone now can't receive inbound calls.

    So basically adding a 2nd phone to same "User" seemed to have caused the issue

     

    Also, the secretary's phone still doesn't receive inbound calls, although I never added a 2nd phone to her "user" 

     

    When I try to dial directly the error on the yealink screen says "unable to comply"

    I"m not an expert in reading call logs but this looks kind of funny, not sure if that helps. 

    "custom_sip_headers": {},
    "disposition": "DELAYED NEGOTIATION",

     

  8. Calls to an extension started to go straight to VM!!

    in Product Discussion

    Posted

    Hello,

    A law practice just moved back into their office and 2 serious issues have just popped up out of nowhere.

    1. One device/extension (Yealink t46S) goes directly to VM, no ringing (it happens to be the bosses phone, he's not happy)

    2. One of the secretaries phones/extension) won't ring to her extension.

    I have went over the settings in Advanced Provisioner, Smart PBX and the phones themselves. I can't find any reason why this is occurring.

    In what is a probably related issue, both these phones are part of the main ring group and as you could imagine their extensions no longer ring.

    PLEASE ADVISE

    Thanks,

    Avi

     

    P.S. I have call logs but I"m not sure how to properly post them (i.e. which information needs to be hidden)

    Factory Reset Phones - Phones not receiving configs!!

    in Provisioner Service

    Posted

    @esoare,

    You are a genius! I followed the instructions you sent me and it worked like a charm! You should detail the issue and fix as a PSA for other Yealink users.

    The only issue I encountered was that even after uploading the new firmware manually the account defaults back to the old firmware, so even the accounts

    which won't re-config should be changed to the V83.0.50 (beta) before the manual upgrade.

    You really saved me from what could have been a disastrous situation with my customer.

    Thanks 

    Factory Reset Phones - Phones not receiving configs!!

    in Provisioner Service

    Posted

    I haven't touched anything other than combo keys in Advanced Provisioner and I've never logged into the phones web interface.

    All I did was factory reset the phones. 

    I'm not an expert in reading the log files, but the logs only say "attempting to add device" and "setting up", but doesn't go further. It never gets to " successfully retrieved config file".

    I actually tried deleting and re-adding one of the devices but still no go (although I didn't factory reset before adding it back) 

    2019-06-13 07:19:23 [DEBUG] [bb39e449-282a-4fcf-9406-c9093d8139c6] Attempting to add device xxxxxxx to Yealink RPS. (via browser)
2019-06-13 07:19:25 [DEBUG] [bb39e449-282a-4fcf-9406-c9093d8139c6] Setting up xxxx.s.zswitch.net with provisioning address http://xx.zswitch.net for device xxxxxx in Yealink RPS. (via browser)

  23. Shared CallAppearance on Hosted Solution

    in Product Discussion

    Posted

    Darren,

    Support indicated the same response to me, although my issue is with Yealinks. I sent over the config logs and support said that all looks good, but the phones I factory reset are both showing as not active in Kazoo and say “no service” on the phone. I’m not saying that it’s the provisioner per se, but something happened somewhere since I’ve done the same factory reset last week and the phones grabbed the configs with no issues.

    I’m just going to try deleting the phones and adding them back, hopefully that will work.

    Factory Reset Phones - Phones not receiving configs!!

    in Provisioner Service

    Posted

    Hi. I just factory reset two phones in a live office environment (it's currently after hours), Advanced Provisioner isn't showing errors but both phones have "no service" and the configurations aren't on the phones!

    I really need to have these phones back online before business starts tomorrow morning.

    Has anyone been advised about an outage? Is there a webpage with the status of Kazoo's hosted solution outages?

     

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