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Posts posted by Karl Stallknecht
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On the Polycom VVX series phones, BLF keys for parking spots will still cause the phone to display "incoming call" on the screen if a call is in any of the parking spots. This is confusing to end users. This behavior was previously present on Polycom SoundPoint IP series phones as well, but was resolved about a month ago when you released a new update.
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If I intentionally send a fax email to one of my faxboxes from an unauthorized Gmail account, no bounce message or response is ever sent back to the Gmail account. On Hotmail and Yahoo though it returns a bounce error. Not sure if this has to do with some sort of email authentication checking on Google's part or what.
Also though, the bounce messages that are returned are very vague and don't explicitly state "this user/email is not authorized to send faxes" - is this vagueness intentional or not? -
How do we configure custom email domains for outbound faxing? Right now inbound faxes show up as our account-wide default, but I'm curious how we can have our customers use something such as faxnumber@nogj32.fax.slable.com rather than use fax.zswitch.net
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I assume "Provider Settings" in advanced provisioner is how you set the customer-wide provisioner defaults? Is there a way to do it on the account level and not apply it to all of your sub-accounts? In addition, is there a reason why the "Preferences" tab is missing? This tab contains common things we would want to configure account-wide or customer-wide.
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The picture for the Polycom 430 is incorrect in advanced provisioner. The 430 is not backlit and is smaller but the picture shows a backlit phone.
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Thanks for asking this...I meant to as well and forgot!
Sincerely the OTHER Karl :-) -
Oh, I didn't even know that was released yet! :-) Thanks!
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Would this be all or nothing though account wide? I was picturing a system where we could create a template such as one for a specific model that we could then apply to the devices we wanted. Here's a use case:
Customer A has 10 phones in their sales department and 10 phones in their finance department. The finance department all needs the same 4 BLF keys and the sales department all needs the same 6 BLF keys, but the two departments should have a different set of BLF keys and not overlap. With what I am describing, using advanced provisioner we could use a dropdown for example to select that it was a "finance" phone so that it would automatically fill out all of the BLF keys for finance's BLF keys. The idea I had was creating custom provisioning templates in an account. -
Ditto!! Most of our clients have a very similar setup with BLF, phone admin passwords, ringtones, and custom configuration. It would be nice if we could create provisioning templates of a sort and then name them (e.g. Polycom 450 w/ two parking spots or Yealink T26P with four parking spots)
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Haven't tried #1 and #2 but I did run into #3 - as I assume you are aware, it eventually just times out if you try.
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I can confirm that this is definitely a problem. When trying to purchase a new number, if you scroll through the available numbers they eventually just repeat over and over again.
Faxbox Authentication for Outbound Faxes
in Product Discussion
Posted
Why not just change the email to something less technical and more along the lines of a simply one line reply? (e.g. "Sorry, but you are not authorized to use this resource")