Karl Stallknecht
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by Karl Stallknecht
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I agree that it is important, but I am curious if maybe 2600hz is worried that it becomes a liability since there isn't an easy or automatic way to notify the customer that the call is being recorded.
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Got it, thanks!
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Glad you told me that before I decided to play with all of them and then cause an emergency haha. Thanks!!
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Thanks, sorry, I should have just tested it before I asked :-)
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Can you also help by explaining what the welcome message is? Is this in an email or is it something displayed on the login page?
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Just to confirm, saving even ONE template will cause everything for all sub-accounts to switch over? So basically, if I am going to change anything, I need to do it all in one sitting preferably after hours so customers don't have a brief period where they potentially receive 2600hz branding?
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Katie,
I do not understand domain name in the branding. The help document does not explain this very well. Is this the domain we want to use Monster at? -
How do you "enable" them?
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Does the branding app only affect Monster?
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Is this debugging app suppose to replace the "registrations" portion of Kazoo?
Note: This conversation was created from a reply on: Debugging App is awesome!. -
Is this debugging app suppose to replace the "registrations" portion of Kazoo?
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You can? I had no idea you could change the favicon in Kazoo, ha.
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I assume this is just so that when you create new accounts it defaults to whatever realm you use (in our case, *.sip.slable.com) - this versus Kazoo where you have to manually type in the entire realm each time you create a new account.
I could be incorrect though, but I'm guessing this is it. -
I assume this is just so that when you create new accounts it defaults to whatever realm you use (in our case, *.sip.slable.com) - this versus Kazoo where you have to manually type in the entire realm each time you create a new account.
I could be incorrect though, but I'm guessing this is it. -
Whoops, forgot to attach the screenshot.
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If I go to add a new user (for any PBX) the timezone for the user under the "Options" tab shows "America/Havana" and we have to change it on each user we create. Sometimes we have to go back and change it after the user is created too as if it doesn't want to change to Eastern and keeps going back to Havana (see Zendesk ticket #13889)
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I've noticed that unlike Kazoo, I can't seem to stay logged into Monster for very long periods of time (i.e. if I log into Monster and then close the browser and try to go back in a few days, I have to sign in again as if the cookies are expiring incredibly fast). I haven't been able to find a specific interval since it's somewhat sporadic, but it seems as if I usually can't stay logged in for more than 24 hours.
I will say though Kazoo has this issue as well, but it's usually about a week or two and I will get a specific error that pops up ("Error loading account information") at which point it will take me back to the login screen with my username and account name already filled in, I just have to type the password.
Monster does not exhibit the same behavior though and forces me to re-type all three fields. -
Meanwhile Kazoo keeps defaulting to Cuba time...
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Definitely appreciate it Darren. This is a fantastic start and allows us to give to clients if they debate billing charges for calls. Anyone with basic Excel knowledge can sort the CDRs, so that's not a big deal at all :-)
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Also, not sure why, but it appears to be calculating the math thinking that we are being billed for landline devices, which we are not. As a result the "total cost" is incorrect and is way higher than we're actually billed.
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Hi Katie,
I'm not seeing the two options of include actual reseller cost and include customer prices. (they're on the screenshot in your documentation, but not on my screen when I go into the app) -
1. Do you know what order the attachments send in if there are multiple PDFs? It becomes a bit tedious and more confusing for non technical people to merge PDF pages into one file and if they send in the wrong order, a cover page coming at the end or in between other faxes would be confusing.
5. Agreed, but it's definitely confusing for clients to have to type in the gibberish (i.e. y89uhfpojwfoijwop), versus just fax.zswitch.net (or even better, fax.clientdomain.com) -
Okay, so I see the private categories now, but I'm a bit confused about what should be go in private versus public? I see similar threads that are in both. Any clarification would be appreciated. Thanks!
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Thanks :-)
Display Specific Information (like Company Name) on Inbound Calls
in Product Discussion
Posted