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mc_

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Resource Library: Monster UI Apps for KAZOO

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Posts posted by mc_

  3. Voicemail Pin Length

    in Product Discussion

    Posted

    @Jack Noe ah, I see. Entering the PIN on the voicemail callflow restricts the length to 6 digits. But this is out of sync with the schema, hence the confusion.

    The reasoning for the restricted length was to keep people from using their phone numbers as their pin but that restriction was encoded as a system_config value instead of updating the schema.

    Talking internally about path forward here to fix the issue. File a support ticket if you'd like to lobby for a higher limit.

  4. Voicemail Pin Length

    in Product Discussion

    Posted

    The schema allows for 4-15 length pins: 

    curl https://api.zswitch.net:8443/v2/schemas/vmboxes | python -mjson.tool
...
            "pin": {
                "description": "The pin number for the voicemail box",
                "maxLength": 15,
                "minLength": 4,
                "support_level": "supported",
                "type": "string"
            },
...

    Where are you seeing the error?

  7. Referencing System Media files

    in Product Discussion

    Posted

    The system_media prompts are intended for the pre-built callflow actions, such as the voicemail prompts, and aren't generally meant for account-level usage. Does that make sense?

    Instead, you would upload a media file to the account (or a reseller/master account) and reference it with `{ACCOUNT_ID}/{MEDIA_ID}`.

    You can also try `"greeting":"/system_media/{PROMPT_ID}"` in the JSON if you really want to use a system prompt in a menu callflow action. I think it might work but buyer beware!

  9. Line Name On Provisioned Devices

    in Tips and Feedback

    Posted

    PR - pull request on the git repo. Once the PRs are opened and merged into the 4.3 and master (5.0) branches, new RPMs will be created containing the fix. We'll also likely hot-patch the platforms we manage to alleviate the issue.

    Timing for the updates/hot-patches is unknown until the PRs are accepted and we see what the OPS workload is. But we'll update here when things are live on the various systems we manage.

  14. Kazoo training?

    in Product Discussion

    Posted

    @wolfru68 Thanks for the translation :)

    I'm not entirely sure but I think the AVAYA concepts map to KAZOO as such:

    SES(SIP Enablement Services): KAZOO provides SIP connectivity via Kamailio and FreeSWITCH, with KAZOO providing the high level routing logic to those components. So if you stand up a KAZOO instance with all the components (via the install guide as mentioned earlier in the thread) you will be able to provide SIP connectivity (trunking, PBX, etc).

    ACM (G650) (Aura Communication Manager): Again, appears to be providing SIP services (like PBX functionality). This is built into KAZOO. Typically you will create SIP devices, create numbers and callflows for what to do when the numbers are dialed. The callflow actions are things like IVR menus, routing to devices, users (all devices owned by that user), upstream carriers, playing prompts, directory services, etc.

    AIC (Interaction Center): As far as I can tell, this is contact center functionality which 2600Hz provides to partners via Call Center Basic and Call Center Pro (the KAZOO app is called Qubicle in case you've seen that name floating around). There is a community-maintained call queues app called ACDc as well.

    VP(IVR): IVRs are definitely build-able via callflows. You can also use Pivot to make an HTTP request to your server on each call to dynamically build the IVR. Call Center Basic/Pro provide specific prompts for wait time and other announcements when waiting in queue.

    AES (Application Enablement Services): Basically APIs to control stuff. Yes to all that. KAZOO is built from day-one to be API driven. See https://docs.2600hz.com/dev/

     

    Hope this helps a little? :)

  19. Install Kazoo product

    in Tips and Feedback

    Posted

    @It_panda welcome!

    You'll want to get a single-server install up first: https://docs.2600hz.com/sysadmin/doc/install/install_via_centos7/

    Once you are comfortable playing around with it, check out setting up a cluster: https://docs.2600hz.com/sysadmin/doc/kazoo/cluster-guide/

    And of course, if you like, you can contact sales@2600hz.com to see about paid support in setting up and maintaining a cluster too.

    Feel free to ask questions here in the forum as you encounter things!

  23. Issues with Presence

    in Product Discussion

    Posted

    Take a look at the clustering guide: https://docs.2600hz.com/sysadmin/doc/kazoo/cluster-guide/

    I would recommend upgrading to 4.3 and see if these issues persist. If they do, then we can dig into the nitty gritty and figure out if its kazoo, environment, combo, or just gremlins!

  25. Custom Login Page/Identity Provider

    in Starting Out and Training

    Posted

    As the SSO stuff is still a work-in-progress, the docs are evolving as we go. We have an internal doc for setting it up but there are still a lot of details to work out before it is ready for release to the broader community. Of course, if you are familiar with the SSO flow of OAuth you can probably figure it out but a comprehensive guide is not currently ready for release.

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