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General Information and Features What is the CallThru.us app? The CallThru.us app enables users to access their PBX system using their Android or iOS devices. Incoming and outgoing calls can be routed through their office system and are included in the PBX system reports. Locally users can access Call histories, contacts, voice mail and recordings without needing to log in from a desktop. Can we white label CallThru.us? We have provided the option to white label the desktop application if you want to expose that to your customers. The listing agreements with Apple and Google however do not let us “white label” the mobile application and branding – each instance would require a new listing and fee. Aside from the license notes we have made minimal reference to 2600hz in the actual app to keep it as agnostic as possible for our resellers. How does the call routing work? See the diagram below for an overview of how a call is routed. Can I use this app to send and receive text messages? This is not available in the current release. We are working on this feature and hope to provide it in our next update. Is there a STEP reference guide for CallThru.us? Yes! We are working on several support documents for this application. A STEP guide has been posted for configuring both Android and iOS devices, here. In addition we will be posting separate files that outline the phone settings users can access to fine tune their phone behavior. Configuring devices from the desktop app During setup I received an SMS message with an activation code. What do I do with it? The activation code is not necessary in our app. This can be ignored and will shortly be removed. I don’t have a mobile phone associated with my App Store/Play Store to download from the link in the app. Do I need one? No, you can simply go directly into the App Store/Play Store directly on your phone to download. If I say “no” during the original setup to accessing my phone contacts, can I change my mind and allow this later? This depends on the device. Android devices will prompt you to allow access and change that setting anytime you try to access your address book. iOS devices If you have an iOS device, you can change the permissions under the phone settings screen. Look for the CallThru.us app in your list, and toggle Contacts on. My Call Thru device shows as “unregistered” in my User Portal currently – is this a problem? No, since your device is not a device on the account, the lack of registration on the system is not a problem. This appearance may be change in future revisions My Call Thru device does not show as a device in SmartPBX – Will my app still work? The device is listed under devices in the SmartPBX portal, however there is not yet an icon for it. Look for a blank listing under the devices column. When you click on that you will see it is tagged as a callthru.us device. Making and receiving calls with your device When I dial a phone # the app shows a different number than I am dialing. What is this? When you make a call, CallThru.us routes your call through a series of access numbers managed by your PBX. It then forwards to the number you called. So the number you see on your phone is the access number. Your call history however, will display the actual phone number you called The recipient of your call will see a caller ID based on your settings in your PBX system If there is no setting then it will display as Anonymous If you have assigned a caller ID to your originating phone number that will display I can make outgoing calls but for some reason I’m not seeing incoming calls To set up incoming call routing, add a device in the Callthru.us app that is assigned to you as a user. It will ring all your devices including forwarding the call to your cell. If you are not receiving calls, check the following settings in your SmartPBX account Make sure the setting is assigned to ring the user, not the device. Check the Find Me Follow Me settings for the device. It should show the ringer unchecked. View the STEP guide for more information and troubleshooting for this. When I call a landline I get a message that the "callee is not accepting calls from numbers with Caller ID blocked" This type of message has become more common now with the SPAM filters phone carriers have implemented for land lines due to new laws protecting consumers. If you receive this message, it's likely your user Caller-ID privacy setting in SmartPBX includes a "HIDE" selection, either "Hide Number Only, Name Only, or Name and Number". To ensure your calls will be accepted by landlines, go to your SmartPBX User settings and set the privacy option to either "Default" or "Hide Nothing." See the screen shot below. Settings features on your device What settings can I control with CallThru.us from my device? This version of CallThru.us app supports the following settings: Account Setup This shows the Username and Password as transcribed from the QR code you used during the install process. It is not recommended you change this manually. Preferences This will be implemented shortly. Current setting options here have been temporarily deactivated. Usage This will be implemented shortly. In the interim this is captured in your desktop SmartPBX data. Reset Application Use this if you want to reset the application. It will delete all your data related to the app, including the associated phone number. If you are having trouble receiving incoming calls, it's possible the phone number you entered was not paired correctly with your phone. As noted below, this is a last effort to resolve this. NOTE: The preferences that may be displayed in CallThru.us have been deactivated until we can make sure they will synch. them with the desktop application. This includes the options for DND, Call Recording, etc.
2600HZ STEP GUIDE – CallThru.us What is CallThru.us? CallThru.us is an application that routes calls through your office PBX system to an iOs or Android mobile device. The app provides a familiar caller dial pad and call management options on the mobile phone, including access to local contacts, import and saving contacts, and view and delete call history. Before you start Access the account you want to enable and find the CallThru application. Make a list of the users you want to give access to for mobile phone use. Have the mobile device you are activating available for downloading the CallThru app through Google Play or the Apple App Store. Next Steps Set up CallThru.us access in Monster UI STEP 1 Find the CallThru.us app in your application window. STEP 2 Click on the icon to open the application. The Getting Started screen will display with a User Access tab at the top. . STEP 3 When the tab is open, a list of users will display. Search for the user(s) to enable and toggle the switch on. Download and Register the CallThru App on a mobile device. STEP 1 Open the User Portal app from the desktop. STEP 2 You will see a new tab for Mobile to the right. STEP 3 Click on the tab. A prompt will ask for a mobile phone number. Once the number is verified a screen similar to below will display, prompting to download the CallThru.us app. The QR code is an easy way to register your device! Once the app is downloaded on your phone, open it. You will be prompted to aim your phone at this code. The phone's camera must be available to read the code generated on the desktop. NOTES: The CallThru.us app can be downloaded any time, either from the desktop or from the appropriate app. store on your phone. The Android preview is below, as seen from the desktop and mobile phone: NOTES ON DOWNLOADING YOUR APPLICATION When you open the application, you will be prompted as follows: Accept Terms of Service: Enter your credentials: Using the phone's camera, scan the QR code generated from the User Portal app on your desktop. Set Access permissions to phone services For Contacts NOTE: If you choose Don't Allow Access to Contacts, the phone's contact list will be blank. A message will ask for permission each time the contact icon is accessed. For Microphone For Phone . . . . The next screen you will see is the dial pad! MAKING A CALL USING CALLTHRU.US Dial your number ! In the background, the CallThru app follows these steps when making a call: What callers will see is something more like this: A quick screen that says "initializing" before the call is completed. A number that the app is dialing. NOTE: This is not the number you are calling, it is the access number that the CallThru.us has allocated for your call. The actual number you call will be saved in the Recent Calls screen. What the call recipient will see depends on your settings: The person receiving your call will see a number you have assigned as your caller ID in your PBX system. If your caller ID is not set up to be shown, then your caller ID will show as Anonymous. RECEIVING A CALL FROM CALLTHRU.US AND YOUR PBX What callers will see / hear depends on your settings in your PBX application. Your cell device is added to your user settings, and will adopt the general settings you've applied to your other devices. The caller will hear what your PBX system had defined, and a possible pause during the phone forward process. What you will see / hear When a call is forwarded to your cell phone, it will ring as a normal call. When you answer however, it will prompt you to "Press 1 to continue." This is currently what indicates the call is from your PBX system. Future releases will provide alternate preference options for identifying these calls. If you want to customize when you get calls (e.g. turn the ring off at certain times, customize a voicemail) go into the device settings for this CallThru device, select Find Me / Follow Me and edit your settings there. If you are not receiving calls Here's some troubleshooting ideas if your phone is still calling out but not receiving calls: Verify your phone has been added to you as a user in your PBX setup. It should display in Smart PBX as in the above post, as a listed phantom device (without an icon for now) it should display in User Portal under Settings & Devices. Check your settings for where your calls are sent to. By default when you set up your cell phone the calls will be treated as your other devices are treated. If you want your cell to have unique behavior, adjust the settings in Smart PBX under Find Me, Follow me, as above. If you are still not receiving calls, you may want to reconfigure the phone -- the phone number you entered may not have synched correctly as the number of your cell phone (think typo, we are adding a way to verify your input, will be available shortly). It is possible to dial out with an incorrect cell phone, but not to dial in. To reset, From the app on your phone, under the settings, choose Reset Application. Go to the User Portal app on your desktop, pick the Mobile Tab From this tab, type in your number When you see the QR code screen, instead of capturing the code there, choose the "Link new phone number" arrow at the top left Enter your phone number again very carefully and double check it! Capture the new QR code This should reset your phone and your desktop NOTE: For a more detailed view of these steps -- with screen shots, refer to the CallThru FAQ. CALLTHRU PHONE SETTINGS & PREFERENCES There are two places to check and set your CallThru Settings and preferences: From your SmartPBX and/or User Portal application on your desktop (soon also on your mobile phone) Control the ringing and routing behavior of incoming calls, e.g. voicemails, etc. From your Android settings screen. Control permissions for the CallThru mobile app related to data access, for example if CallThru can access your Contacts, Microphone and Camera. Reset and/or re-couple your phone with your CallThru app. Below is an image of the main screen for preferences in the Android CallThru Application. NOTE: The preference settings are not yet implemented to synch. with our desktop PBX application. Please set all your preferences within SmartPBX or User Portal. Account Setup This shows the Username and Password as transcribed from the QR code you used during the install process. It is not recommended you change this manually. Usage This will be implemented shortly. In the interim this is captured in your desktop SmartPBX data. Reset Application Use this if you want to reset the application. It will delete all your data related to the app, including the associated phone number. If you are having trouble receiving incoming calls, it's possible the phone number you entered was not paired correctly with your phone. As noted below, this is a last effort to resolve this. ####