Skunkbeard

I think the new system is great. It would be nice if you had a section in the PAID Client section where it posts the Question and Answer from support tickets of issues that are applicable to Hosted/GC/PC clients. (Just block out the names and person info) I'm sure there a tons of questions that are asked of support that many paid users are wondering and it would save us the client from having to submit a ticket if its answered there and save the time of the support agent from having to answer repetitive questions. As well as having some of the more specific questions that could be useful to all hosted/pc/gc clients.

Yes it does thank you Emily! It might be nice for account admins to be able to masquerade as a user on their account to easily access missed calls or VM ect. Should an employee be out for the day and they want to check up on those things easily or for management purposes of making sure missed calls are being address as well as VM. So the account admin for the office and go and select a user and masquerade as them so their Comm.land app looks and operates as if they are that user if that makes sense? Not sure if a request like this would fall under the functionality of the Account Manager integration you are working on or not. Another thing that might be nice is the ability for the customer to pay towards international calling balance. Not sure in what capacity you are adding this feature if its just for Top level admins or if customer accounts will have access.

Hey Emily, Is this just for Private Cloud and Global? Or is this for the hosted cloud with you guys as the carrier also?