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Can't create callflow from main number?


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  • 2600Hz Employees

I suspect you need to find out what is using the number, no? The number should have a "used_by" attribute that can hint at it. Or search your callflows. Did SmartPBX get opened on the account and auto-create them and you don't realize it?

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The correct way is to create a bespoke callflow using an 'extension' number. This does not need to be a number. It can be a random tesxt string.

On the bar at the top click on the little edit icon (where you can name the callflow)

Next, check the box that says 'Make this callflow available to the Main Number'

Now go ahead and create/save your callflow.

 

Back on SmartPBX, navigate to Main Number Incoming Call Routing. You will now see a 4th routing option where you can select your bespoke callflow.

 

 

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