Michael D Posted May 4, 2015 Report Share Posted May 4, 2015 Hi, I'm testing the Press "X" etc routes off the Main number Virtual receptionist. For example I am testing Press "2" for technical Technical is a User group called Technical. The call routes to Technical after 20 seconds, the call is supposed to go to the Next Action "Main Menu (Open hours) " option the call hang up. Although, when you call the User group "8822" directly, it does ring the appropriate phones in the group AND goes to the Next action "Main Menu (Open hours) " option Any Ideas? Link to comment Share on other sites More sharing options...
2600Hz Employees Kristin Muramoto Posted May 4, 2015 2600Hz Employees Report Share Posted May 4, 2015 Hi Mike,Thanks again for the detailed report, this really helped to identify the issue. We spoke to our Engineers and they advised this would be fixed some time this week.We'll update you as soon as the fix has been applied to production. Link to comment Share on other sites More sharing options...
Marie Posted May 7, 2015 Report Share Posted May 7, 2015 This reply was created from a merged topic originally titled User Group voicemail box not working. Voice mail is not engaging for User Group, call just gets dropped if no answer. Users Group has been created, two users added to the group. Voicemail box has been created for this group and added to the User Group > Group Feature > Next Action > If no answer forward call to this voicemail box. Link to comment Share on other sites More sharing options...
Marie Posted May 8, 2015 Report Share Posted May 8, 2015 Also not able to dial the group voicemail box extension from another user extension. Error: your call cannot be completed as dialed.Looking forward to this being fixed. Customer is waiting for their routing to work properly.Thanks. Link to comment Share on other sites More sharing options...
Marie Posted May 11, 2015 Report Share Posted May 11, 2015 Unable to use new Voicemail Boxes. Tested this today and it is not working. Do you have an update? Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 11, 2015 2600Hz Employees Report Share Posted May 11, 2015 Hi Marie, the newest update over the weekend should have resolved this (I tested it myself!). Can you give me some more details about what happens so I can try to recreate? Link to comment Share on other sites More sharing options...
Marie Posted May 11, 2015 Report Share Posted May 11, 2015 Here are the steps I am taking:In Monster UI Smart PBX>Voicemail Boxes>Add Voicemail Box>then try dialing new vm box extension, get error message. Error: your call cannot be completed as dialed, please check the number and try again. Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 11, 2015 2600Hz Employees Report Share Posted May 11, 2015 Hi Marie, we are working on this and I will let you know once I have an update. Thank you! Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 12, 2015 2600Hz Employees Report Share Posted May 12, 2015 Hi Marie, in order to enable the voicemail box, you must assign it to a user. We are filing a ticket now to change that in a future update so that voicemail boxes can enable without being assigned to a user. Link to comment Share on other sites More sharing options...
Michael D Posted May 16, 2015 Author Report Share Posted May 16, 2015 Pardon the late response, but this seems to be fixed, Nice work ! Link to comment Share on other sites More sharing options...
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