Call Barge and Silent Monitoring

[Michael D]

Had a few customers ask about the ability to barge into calls and to use silent monitoring of calls
Does 2600hz have these features?
Caller A barges into Caller B's phone call
Caller A listens to Caller B's phone call

Thanks

[Karl Stallknecht]

I asked 2600hz about this a long time ago and they said they had no plans for adding this in the future...curious if there have been any updates :-)

[Michael D]

Some of the Avaya and Cisco enthusiasts love to ask about this feature. (even though they do not use it)

[Karl Stallknecht]

The only thing I like about Cisco Call Manager is the default hold music:
https://www.youtube.com/watch?v=K5ZvUYhIeoQ

:-)

[Michael D]

Karl, that music triggers some intense emotions with me. That is the music of the Cisco TAC black hole
http://www.theatlantic.com/technology...

[Karl Stallknecht]

Haha yeah I read all about that a while ago. Quite amusing.

[Aaron Gunn]

Hi Michael,
Call barge & whisper are generally features associated with Call Center functionality, and we are aware of the utility. While I can't discuss roadmap on community, please keep an eye on this space for further developments down the line.

[Michael D]

Thanks

[Marie]

Anything new on providing Barge feature?  We have many customers requesting Barge feature.  We also use Barge on a daily basis on our legacy phones.

[Marie]

On 11/14/2017 at 1:31 PM, Chris Kerber said:

Hi @Marie, these features are currently being worked on for Call Center. I cannot give a release date at the moment, but they are close to completion regarding development cycle.

Thanks for the update Chris!  We look forward to checking this out.