Marie Posted May 14, 2015 Report Share Posted May 14, 2015 Looks like the faxbox send settings have changed to use the customer's realm/domain. Will the original one still work? (fax to number@xxxxxxx.fax.zswitch.net) Or do we need to alert our customer's to use their new send format? Note: This conversation was created from a reply on: New Release updates list? Canned announcement for our customers and our reseller.... Link to comment Share on other sites More sharing options...
Marie Posted May 19, 2015 Author Report Share Posted May 19, 2015 I am told I need to add DNS MX record to our domain in order to have the Faxbox working again for our customers. Looks like this will not be reflected in the Monster UI User>Faxbox settings to use as it shows the settings for using their domain. Maybe I will just have them setup their domain DNS MX record for faxing but looks like there is more to setup on the white labeling/branding side of things. Do you have instructions for this? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 19, 2015 Report Share Posted May 19, 2015 Who told you this, Marie? Link to comment Share on other sites More sharing options...
Marie Posted May 19, 2015 Author Report Share Posted May 19, 2015 I just clarified with 2600hz support the DNS ZONE MX record needed. All I had to do was go add an MX record for our domain/realm. Instructions as follows:add a mapping for your domain:*.x.xxxxxxx.comSo that, in addition to the A records you already have, you now add a new MX record of "fax.zswitch.net". This is required going forward for our customer's to keep using faxbox. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 19, 2015 Report Share Posted May 19, 2015 Likewise, just heard from them as well. It apparently made outgoing for some fax boxes stop working so we had to switch everyone over to branded domains. Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 20, 2015 2600Hz Employees Report Share Posted May 20, 2015 Thanks, Karl and Marie. Just to clarify: Fax boxes that were setup prior to an upgrade the week of 5/11/15 were not able to use white-label domain names, and had names such as XXXX.fax.zswitch.net. We listened to your comments about the ability to white-label domain names for fax box, so we changed it to use account realms. Moving forward, you are now required to set up a MX record pointing your realm to fax.zswitch.net. If a fax box previously had been setup with the old XXX.fax.zswitch.net domain, you can still use that. But new fax boxes will now use your white-label domain. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 20, 2015 Report Share Posted May 20, 2015 Just as a general comment, I found out the hard way that some of the fax boxes (even those setup prior to May 11th) stopped working with xxx.fax.zswitch.net without explanation and started needing the realm instead.I would advise all other partners to just go through and delete/re-create faxboxes based on our experience. Link to comment Share on other sites More sharing options...
Anthony Goss Posted June 10, 2015 Report Share Posted June 10, 2015 Can we dumb it down a bit for me.My hosted domain is sip.cleartrunk.com, this pbx account is ctpbx.sip.cleartrunk.comSo.. will the host be sip or do I need to add an MX record for each pbx? like ctpbx.sip?Are we sure it is an MX record or a CName/Alias?Or do I create a CName of sip, point it ..arggg.. Help. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 10, 2015 Report Share Posted June 10, 2015 DNS records are all independent of each other so you can have multiple of the same name with different types without causing conflicts or duplicates.As a result, what you need to do is setup a wildcard MX record which is just "*.sip.cleartrunk.com" and then set a priority of 1 with an address of fax.zswitch.net - off the top of my head I can't remember the exact syntax for GoDaddy for the first part, and I don't even know 100% that GoDaddy supports wildcards so don't quote me on that :-)This record won't affect the CNAME that you setup since it's totally separate. Link to comment Share on other sites More sharing options...
Anthony Goss Posted June 10, 2015 Report Share Posted June 10, 2015 So.. I already had an A (Host) for *.sip pointing to 184.106.157.174 for the sip accounts.And I just added and MX record of *.sip to fax.zswitch.net Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 10, 2015 Report Share Posted June 10, 2015 Yep! The two won't interfere with each other since they are two completely different records, they just happen to have the same prefix. Link to comment Share on other sites More sharing options...
Anthony Goss Posted June 10, 2015 Report Share Posted June 10, 2015 At least this time I received a reply:<8176280888@ctpbx.sip.cleartrunk.com>: host fax.zswitch.net[8.30.173.12] said: 554 Not Found (in reply to RCPT TO command) Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 10, 2015 Report Share Posted June 10, 2015 The change most likely has not propagated to your email provider yet. Link to comment Share on other sites More sharing options...
Anthony Goss Posted June 10, 2015 Report Share Posted June 10, 2015 I followed this:Emails sent to 8176280888@ctpbx.sip.cleartrunk.com with a PDF (or TIFF) attachment will fax the attachment to 8176280888.The email must come from agoss@cleartrunk.com.But it said good in call history Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 10, 2015 Report Share Posted June 10, 2015 Oh, sorry, I didn't read your response correctly. That *looks* correct but 2600hz would need to respond since I don't know what that specific error code means on their end., Link to comment Share on other sites More sharing options...
Marie Posted June 10, 2015 Author Report Share Posted June 10, 2015 I added our MX record using * and it is working. Looking at your domain info, you would add this:HOST: *.sipPOINTS TO: fax.zswitch.netPRIORITY: 20TTL: 1 HourMaybe this example will help. Link to comment Share on other sites More sharing options...
Anthony Goss Posted June 10, 2015 Report Share Posted June 10, 2015 Thanks Marie! That's how I have it. It is still being rejected by the zswitch. Time for the big guns. Link to comment Share on other sites More sharing options...
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