esoare Posted June 28, 2016 Report Posted June 28, 2016 Is there a way (Advance CallFlows) to create a Voicemail box that will turn on a "Device" Message Waiting Notification light on a phone? I want to avoid creating 13 "dummy users", just to turn the notification on, if possible... if not, then I'll create those "dummy users"
Rick Guyton Posted June 28, 2016 Report Posted June 28, 2016 Nope. Wish 2600hz would give us a way to subscribe to VMs via BLFs. Or to make users without email addresses. But, doesn't look that that's going to happen either. :/ It works though.
2600Hz Employees lazedo Posted June 28, 2016 2600Hz Employees Report Posted June 28, 2016 you can subscribe directly to vmbox number
FASTDEVICE Posted June 28, 2016 Report Posted June 28, 2016 @lazedo, are you saying that we can subscribe a BLF to the Voicemail number?
2600Hz Employees lazedo Posted June 29, 2016 2600Hz Employees Report Posted June 29, 2016 if voicemail number is 456 and realm is sip.io you can subscribe to 456@sip.io
FASTDEVICE Posted June 29, 2016 Report Posted June 29, 2016 I got it to work using MWI. On a Yealink here is what to do:1. Account | Advanced | Subscribe for MWI = Enabled2. Account | Advanced | Subscribe MWI To Voice Mail = Enabled 3. Account | Advanced | Voice Mail = <your VM number>The caveat is that the message button, when pressed, tries to dial the VM number set in Account | Advanced | Voice Mail and this will be interpreted as a callflow.
FASTDEVICE Posted June 29, 2016 Report Posted June 29, 2016 What would be nice is if Yealink provided a way to separate the action of the message button from the MWI subscribe value. This way when the message button is pressed it can dial *98. Let me know if anyone finds a solution.
2600Hz Employees lazedo Posted June 29, 2016 2600Hz Employees Report Posted June 29, 2016 can you please translate "VM subscription to BLFs" ?i don't understand what you're trying to do.the subscription type for a VM is always MWI.
FASTDEVICE Posted June 29, 2016 Report Posted June 29, 2016 In other products, it's called "voicemail hint," where a presence ID (BLF) can be associated with a voicemail box.
Rick Guyton Posted June 29, 2016 Report Posted June 29, 2016 Sure. Let me give you a concrete example. The Main VM setup in SmartPHX is great if you convert your voicemail to email. Otherwise, there's really no way to know when someone's left a message there unless you manually check it. It would be amazing if you could assign a combo button on some phones that goes RED when a message is in the box.Another example... In doctor's offices, you will often have an person that handles clerical like checking and responding to voicemails for a doctor. Currently, they have to just log in to each doctor's voicemail and check it periodically. If they could have a list of 4 or 5 buttons for doctor's mailboxes that each turn red when they've received a voicemail, this would drastically reduce their work load.
2600Hz Employees lazedo Posted June 29, 2016 2600Hz Employees Report Posted June 29, 2016 Thanks for the replies.so, MWI -> BLF (dialog) translation. would it be like signaling "answered" (RED) when there is a unread vm in the box ?
FASTDEVICE Posted June 29, 2016 Report Posted June 29, 2016 yes, "answered" would be indicated by "RED." However, would it be possible to have a feature code like "*98" be a prefix to the mailbox number? (I.e. *98101) This way the BLF could dial out the sequence and reach the voicemail box. Otherwise, the BLF will be interpreted as a callflow.
2600Hz Employees lazedo Posted June 29, 2016 2600Hz Employees Report Posted June 29, 2016 and you can't do that when programming the BLF ? i know that cisco spa5xx support this, but will see if that's something we can work out
FASTDEVICE Posted June 29, 2016 Report Posted June 29, 2016 Not sure I understand fully, but on a Yealink you can add an Extension value that only gets applied when the BLF is in "ringing" status. Otherwise it dials the initial value. I'm thinking the feature code should work similarly to park.
2600Hz Employees lazedo Posted June 30, 2016 2600Hz Employees Report Posted June 30, 2016 i see what you mean. the voicemail in line type does not allow to set the extensionhttp://image.prntscr.com/image/ce51ab9babdf4e3488afe8054cf82acd.png BUT...., FIY...., i just coded the feature to allow BLF subscriptions to vmboxes, uri should be <prefix><vm number> where <prefix> is account dependant with system default to *98 and <vm number> is vmbox number. so in my case *981013 would turn RED when there are new messages in vm 1013 and i can just press the key.i'll post an update when it becomes available.
FASTDEVICE Posted June 30, 2016 Report Posted June 30, 2016 You are awesome! Buy this man a beer at Kazoocon.
Rick Guyton Posted June 30, 2016 Report Posted June 30, 2016 Hole...Lee...Hell. That's awesome. You have no idea how happy my clients are going to be! Thanks!!!
Administrators Darren Schreiber Posted July 6, 2016 Administrators Report Posted July 6, 2016 Did you guys get this working as you wanted it?
FASTDEVICE Posted July 6, 2016 Report Posted July 6, 2016 I believe we are waiting on Lazedo, as per "i'll post an update when it becomes available."
Administrators Darren Schreiber Posted July 6, 2016 Administrators Report Posted July 6, 2016 Oh, got it. That feature I assume will go into 4.0 then since we're code-frozen on 3.22.OK, I'll chat w/ him to be sure.
2600Hz Employees lazedo Posted July 6, 2016 2600Hz Employees Report Posted July 6, 2016 it's on 3.22.60 which i believe is not yet deployed.
Administrators Darren Schreiber Posted July 6, 2016 Administrators Report Posted July 6, 2016 Naughty Luis!(but this means it will go out sooner)
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