SPC-Tim Posted October 16, 2017 Report Posted October 16, 2017 I have begun to experience when I reject the call on my cell phone, platform is still trying to reach out to me and continues to call me until it completes its 5 rings or whatever number I set it too. Is there a solution to make the call end at that endpoint, or do we need just tell customers to let it ring through. My current setup is a: Cellphone > Press One to accept > hang up or ingnore > Call still rings Is this normal behavior?
Administrators Darren Schreiber Posted October 19, 2017 Administrators Report Posted October 19, 2017 What version is this on? This sounds like the reject is generating an error but a retry occurs on your next carrier selection.
SPC-Tim Posted October 19, 2017 Author Report Posted October 19, 2017 We are currently running 4.0 on our stack. It occurs with multiple Cell carriers, At&t, Sprint and verizon are for sure.
Administrators Darren Schreiber Posted October 19, 2017 Administrators Report Posted October 19, 2017 Would need the logs but it sounds like it's advancing to the next carrier after a reject.
Karl Stallknecht Posted October 19, 2017 Report Posted October 19, 2017 FYI the same thing happens to me.
SPC-Tim Posted October 19, 2017 Author Report Posted October 19, 2017 I can run some more tests and see if I can get the logs
Tuly Posted October 20, 2017 Report Posted October 20, 2017 I had The same issue a few times where I rejected a call and a second later got the same call about 2 or 3 times, But in testing today in the morning I was not able to see what the issue is, I'll do a bit more testing tomorrow (I think it only happens on FMFM not if your cellphone is in a ring group)
Tuly Posted October 20, 2017 Report Posted October 20, 2017 Ok simple, When your getting a call on your cell phone both from a ring group and from a FMFM 1) pick up the call when the system says "this is a forwarded call press 1 to except 2 to reject" just hang up, Then you will get the call again, (I guess it might be related, when you press 2 to reject, nothing happens it starts again "this is a forwarded call press 1 to except 2 to reject")
Tuly Posted November 14, 2017 Report Posted November 14, 2017 this issue is still happening in a FMFM,
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